Tshepang Mogapi
Specialist Youth And Student External Sales
Midrand
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
YOUTH AND STUDENT SPECIALIST EXTERNAL SALES AND WORKPLACE BANKING
Absa Bank
Gauteng North
1 2022 - Current
- Provide powerful leadership in team to deliver exceptional team business growth and profitability
- Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in external team
- Maintain high level of bank standards and management controls to achieve operational & Controls rigor excellence, through strict adherence to operations and compliance policies and guidelines
- Establish high performance culture amongst team.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Conducted in-depth market research for identifying new business opportunities.
- Championed adoption of new software tools that streamlined workflows across multiple departments.
- Conducted comprehensive competitor analysis to inform strategic decisions.
AQUISITION BANKER
ABSA BANK
1 2021 - 1 2022
- Achieved objectives
- Awarded top External Sales consultant for Q1 2022 Gauteng North
- Develop outcomes-based business (sales & service) plans, presenting activities and pipeline across different business matrices (e.g., Schemes penetration, BU collaboration (Retail, Relationship Banking, Public Sector) & hybrid sales)
- Own & achieve allocated regional performance targets for Student and Youth markets portfolio of External.
SALES CONSULTANT
ABSA BANK
2016.01 - 2021.01
- Achieved Objectives
- Conduct thorough customer need analysis, through customer engagement in order to provide appropriate banking advice and guidance
- Act as single point of reference to appropriately solution customer
- Be accountable for customer on boarding and end to end sales fulfilment by utilizing appropriate systems (e.g
- C1 and E2E)
- Acquire new primary customer’s relationships by utilizing internal and external sources
- Experience in selling bank products and knowledge of banking rules and regulations
- Experience in processing application and forms for banking business
- Ability to assess customers' financial needs and provide service accordingly
- Strong knowledge of bank products from deposit accounts to various investment and credit products
- Excellent communication, presentation, interpersonal, and organizational skills
- Self-motivated, hard-working, sincere, and disciplined individual.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
TREASURY CLERK AND 2IC TO SPECIALIST MANAGER
ABSA BANK
2012.01 - 2016.01
- Accountabilities
- Do daily reconciliation of bank accounts
- Daily balancing of accounts.
- Liaised with external banking partners to resolve transactional issues promptly and professionally.
- Served as key resource for cross-functional teams during times of corporate restructuring or acquisition activity related to treasury operations matters.
- Implemented cash pooling structures that optimized working capital across business units within organization.
- Streamlined cash management processes by implementing efficient tracking systems.
- Participated in audits as required, providing thorough documentation on all aspects of Treasury Clerk functions.
- Continuously expanded knowledge of industry best practices, attending training sessions and conferences to stay current on relevant trends.
- Assisted with evaluation of existing banking relationships to ensure optimal service levels were maintained throughout contract terms.
- Provided ongoing support to senior management, supplying relevant data for decision-making processes.
TELLER
ABSA BANK
2010.01 - 2011.01
- accountabilities
- Executed cash & related transactions
- Throughout each day, balanced, controlled, and managed cash float by checking amount of cash at teller station and requesting restocking or repatriation of cash when prescribed cash limits are reached
- Achieve net profit growth for business
- Manage average Rand value of differences to minimize losses to business
- Manage Service Quality of Branch through Branch's Service Quality Balanced Scorecard
- Manage migration of accounts from transactional to Self Service
- Compliance with procedures and processes contained in Golden Rules
- Manage efficiencies for tellers through Number of differences, average number of transactions
- Manage own development to increase own competencies
- Connect with our customers by living up to brand promise of “how can we help you?”, at all times
- Treat customers as you would want to be treated
- Converse with customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct myself in an ethical manner at all times
- Take ownership of solving customers problems or queries as efficiently and quickly as possible
- Adhere to TCF (Treating Customers fairly) principles in all that you do
- Manage growth of active customer Account Base to increase client base through leads
- Contribute to increase of Customer Engagement Score of branch.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Education
Advanced Certificate in Banking (NQF6) -
Milpark
MANAGEMENT DEVELOPMENT (NQF 5) -
MILPARK BUSINESS SCHOOL
REGULATORY EXAMINATION (RE5) REPRESENTATIVE -
MOONSTONE
2014.08 - 2014.08
GRADE 12 - undefined
HERMANTHEBE HIGH SCHOOL
Skills
Diligence
Detail Oriented
Customer Service
Sales
Product Knowledge
Strategic Prospecting
Communication
Time Management
Active Listening
MS Word
MS Excel
MS PowerPoint
MS Outlook
Internet
Customer Relations
Quality Assurance
Root Cause Analysis
Expert Problem Solving
Emergency Response
Management collaboration
Documentation Management
Phone
+27(0) 76 115 9400, +27(0) 73 853 2277, +27(0) 12 366 6074
Personal Information
Date of Birth: 12/08/87
References
available on request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SALES CONSULTANT
ABSA BANK
2016.01 - 2021.01
REGULATORY EXAMINATION (RE5) REPRESENTATIVE -
MOONSTONE
2014.08 - 2014.08
TREASURY CLERK AND 2IC TO SPECIALIST MANAGER
ABSA BANK
2012.01 - 2016.01
TELLER
ABSA BANK
2010.01 - 2011.01
YOUTH AND STUDENT SPECIALIST EXTERNAL SALES AND WORKPLACE BANKING
Absa Bank
1 2022 - Current
AQUISITION BANKER
ABSA BANK
1 2021 - 1 2022
Advanced Certificate in Banking (NQF6) -
Milpark
MANAGEMENT DEVELOPMENT (NQF 5) -
MILPARK BUSINESS SCHOOL
GRADE 12 - undefined
HERMANTHEBE HIGH SCHOOL
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