DUDUZILE MARY-JANE MWELASE
Banker
Orlando West
Summary
Total Work Experience: 22 Years
Experienced with identifying customer needs and providing tailored solutions. Utilizes strong negotiation skills to close deals and foster long-term relationships. Track record of enhancing client satisfaction and consistently meeting sales targets.
Overview
2
2
Languages
23
23
years of professional experience
Work History
External Sales Advisor
First National Bank
09.2017 - 03.2026
- Contribute to the financial success of the Region.
- Meet Sales Target
- Ensure excellent staff interaction and team work
- Contribute to the financial well being of the branch/region
- Ensure excellent customer contact and service
- Understand Corporate and Leisure Market
- Build Relationships with customers
- Ensure high quality customer service and smooth running of the branch.
- Manage own time and build pipeline
- Ensure Admin is up to date and in line with compliance
- Work closely with stakeholders and ensure good relationships are maintained.
- Delivered exceptional customer service by providing prompt resolutions to inquiries or complaints from clients.
Branch Team Leader
First National Bank
01.2017 - 08.2017
Forex Consultant
First National Bank
06.2016 - 12.2016
Branch Sales Consultant
First National Bank
04.2015 - 06.2016
Branch Supervisor
Bidvest Bank
01.2010 - 11.2014
- Satisfied, Well Trained and Confident Staff
- Control and contribute to the financial success of the branch
- Profit and cost containment / meet budget set
- Implementation and adherence to relevant Operating procedures, Exchange Control, FICA and Security Procedures
- Grow and Develop the branch in line with Company objectives
- Ensure excellent staff interaction and team work
- Contribute to the financial well being of the branch/region
- Ensure excellent customer contact and service
- Understand Corporate and Leisure Market
- Build Relationships with customers
- Handling the running of the branch on a day to day basis and ensuring growth of the branch and all staff members. Ensure high quality customer service and smooth running of the branch.
- Processing Sales Invoices, Receipts and Payments
- Dealing with Financial paperwork and filing
- Checking branch’s operating statements and reporting any errors
Senior Forex Consultant
Bidvest Bank
10.2006 - 12.2010
- Promotion
Bulk Teller
ABSA Bank
12.2004 - 10.2006
- Team work, ensuring smooth running of the department at the municipality premises – Ekurhuleni (Kempton Park)
- Advise and assist customers - day to day transactional facilities( cash deposit, withdrawals, transfers, cash flow reconciliation)
- Conflict handling and problem solving
- Customers liaison – to ensure customer satisfaction
- Deal with customer queries, complaints and concerns
- Tellers authorizations
- Identify cross selling opportunities for the sales team
- Balancing of Cash Flow - by end of business
Corporate Teller
ABSA Bank
09.2003 - 12.2004
- Team work, ensuring smooth running of the department at the municipality premises – Ekurhuleni (Kempton Park)
- Advise and assist customers - day to day transactional facilities( cash deposit, withdrawals, transfers, cash flow reconciliation)
- Conflict handling and problem solving
- Customers liaison – to ensure customer satisfaction
- Deal with customer queries, complaints and concerns
- Tellers authorizations
- Identify cross selling opportunities for the sales team
- Balancing of Cash Flow - by end of business
Education
Certificate in Management Development - Marketing Management, Banking, Financial Management, Business Management, Human Resources Management, Leadership and Management
Milpark Business School
Johannesburg, South Africa01-2011
Matric - English, Afrikaans, Accounting, History Accounting, Business Economics
Athlone Girls High School
Johannesburg, South Africa01-2001
Skills
Sales presentations
Sales analysis
Upselling strategies
Cold calling
Interests
Reading, Travelling, Gym
TRAINING ATTENDED
- FIC 1 and 2 - Bidvest Bank - 2008
- Imports and Exports - Bidvest Bank - 2009
- Labour Law Training - Bidvest Bank - 2010
- National Credit Act - Bidvest Bank - 2011
- Frauds and Losses - ABSA Bank - 2006
- Policies and Procedures - ABSA Bank - 2006
- Performance Management - Bidvest Bank - 2011
- Colour Accounting - Bidvest Bank - 2011
- Anti-Money Laundering - Bidvest Bank - 2013
Timeline
External Sales Advisor
First National Bank
09.2017 - 03.2026
Branch Team Leader
First National Bank
01.2017 - 08.2017
Forex Consultant
First National Bank
06.2016 - 12.2016
Branch Sales Consultant
First National Bank
04.2015 - 06.2016
Branch Supervisor
Bidvest Bank
01.2010 - 11.2014
Senior Forex Consultant
Bidvest Bank
10.2006 - 12.2010
Bulk Teller
ABSA Bank
12.2004 - 10.2006
Corporate Teller
ABSA Bank
09.2003 - 12.2004
Certificate in Management Development - Marketing Management, Banking, Financial Management, Business Management, Human Resources Management, Leadership and Management
Milpark Business School
Matric - English, Afrikaans, Accounting, History Accounting, Business Economics
Athlone Girls High School