Ernest Hove
Johannesburg
Summary
I am a seasoned financial services professional with extensive customer service and sales experience. I have experience advising clients on investment strategies, retirement planning and financial planning. Strong background in understanding financial markets, financial products and personal risk management. Proven track record in helping clients meet financial goals through sound advice and effective portfolio management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
External Sales Advisor
First National Bank
05.2018 - Current
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- New Business prospecting and development
- Cold Calling
- Face to face presentations to Business owners, HR Managers and individuals staff.
- Developing long-lasting client relationships by providing exceptional customer service.
- Increasing sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Financial Advisor
Old Mutual South Africa
03.2016 - 04.2018
- Set up employee benefits for companies through the Old Mutual Superfund
- Advised on facilitated preservation fund transactions
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Delivered strategic investment advice for individual and corporate clients.
-
Financial Advisor
Old Mutual South Africa
04.2014 - 12.2016
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Facilitated new client onboarding process and investment account setup.
- Advised clients on investments, retirement and estate planning.
- Collaborated with clients to develop customized investment portfolios.
Personal Relationship Banker
First National Bank
12.2009 - 03.2014
- Implemented strategies to increase customer retention, enabling investment growth.
- Presented new and additional products and services to existing customers.
- Client complaints resolution
- Motivation on loans and implementing strategies to grow that branch's loans book.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
Sales and Service Representative
First National Bank
02.2007 - 12.2009
- Sales of Financial products (loans , Transactional Accounts , Insure products and investments)
- Maintenance of account mandates and other service requests from clients.
- Developed personalized solutions for clients based on their unique challenges and goals, leading to higher conversion rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
Bulk and Express Teller
First National Bank
12.2003 - 01.2007
- Processed cash deposit and withdrawal transactions.
- Trained new hires on customer service policies and procedures.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services, thereby generating leads for the branch.
- Monitored and reported suspicious activity in line with bank security policies.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
Bachelor of Business Administration - Finance
Cida City Campus
Johannesburg, South Africa06.2007
Skills
- Customer service experience
- Relationship Building
- Customer Needs Assessment
- Competitor Analysis
- Customer Relationship Building
- Business Development
- Sales closing
- Performance tracking and reporting
Certification
- RE 5 Certificate, Moonstone -
Languages
English
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Timeline
External Sales Advisor
First National Bank
05.2018 - Current
Financial Advisor
Old Mutual South Africa
03.2016 - 04.2018
Financial Advisor
Old Mutual South Africa
04.2014 - 12.2016
Personal Relationship Banker
First National Bank
12.2009 - 03.2014
Sales and Service Representative
First National Bank
02.2007 - 12.2009
Bulk and Express Teller
First National Bank
12.2003 - 01.2007
Bachelor of Business Administration - Finance
Cida City Campus