Laurie Kimble Van Der Mescht

• Opening bank accounts, loan applications and issuing of loans and funeral insurance, filing, fraud checks, telemarketing, cashier and dealing with daily client disputes and enquiries.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Suggested additional services to customers in order to meet upsell goals.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Provided information about service procedures and expected timelines.

• Receiving and checking business banking clients of First National Bank large deposits.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

• Opening & closing of practice, taking hospital bookings, client details for consults, taking payments, checking & pricing stock, filing, weighing dogs & assisting clients with queries with regards to food, treatments & other products for their animal, booking animals in to hospital & discharging them, cashing up & doing day end backup.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.

• General management of Queens Liquor Store, this included opening the store, staff management, stock management, payroll and dealing with customer complaints/queries.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Monitored security to protect employees, customers and property.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Seating customers, taking orders, writing out invoices, receiving payment, making drinks, clearing tables and ensuring customer satisfaction.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

• Receiving guests, co-ordinating seating, bookings, ensuring good guest relations and satisfaction and controlling the flow of the restaurant.
• Assigned patrons to tables suitable for needs and restaurant section rotation.

• Caring for and looking after the families six-year-old son.
• Kept children's areas neat and clean.

• Beach cleaning, alien eradication, beach patrol, oystercatcher monitoring and assisting with fishing license inspections.

• Practical training with Northern Cape Nature Conservation Services
• Participated in surveys for the study of the Rare Riverine Rabbit (Bunologus Monticularis), veld monitoring, bird counts, game counts, maintenance, cleaning, guest bookings, fence inspections, permit inspections, uncontrolled natural burn, introduction of a new buffalo herd, administration and the hand rearing of a buffalo calf.

Assisted in minor landscape construction, feeding elephants and participating in the
eradication of invasive plant species as well as hand rearing an elephant calf.

Subjects Passed: Resource Management I, II, III Ecology I, II, III,

Animals I, II, III Plants I, II, III Communications I, II

Soils I, Administration, Development,

Computer Studies

Subjects Passed: Afrikaans First Language HG

English Second language HG

Business Economics SG

Accounting SG

Biology SG

History

NQF Level 4 NLRD Number 20185