Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

KANYISA CONJWA

Centurion,GP
KANYISA CONJWA

Summary

Versatile and detail-oriented Administrative and Client Services Professional with experience in office administration, client service, data capturing, document management, record maintenance, client verification, ITC checks and general administrative support. Skilled in handling confidential information, maintaining accurate records, indexing and organising documents, responding to email and telephone enquiries and providing professional assistance to clients and colleagues. Experienced in processing administrative transactions, following up on outstanding matters and ensuring tasks are completed accurately and within required timeframes. Known for being organised, reliable, professional and adaptable, with strong communication, computer, problem-solving and customer service skills. Able to work independently or as part of a team and quickly adapt to new systems, processes and working environments.

Overview

3
Certifications
18
years of professional experience

Work History

Clientele Life Insurance Company

Client Service Consultant (Debicheck)
08.2019 - 04.2024

Job overview

  • Captured, updated, and maintained client information with a high level of accuracy
  • Managed and maintained document filing and indexing systems (electronic and manual)
  • Conducted ITC checks and performed client verification in line with compliance requirements
  • Responded to client inquiries via email and telephone, ensuring professional and timely service
  • Maintained accurate client records while ensuring adherence to company policies and regulatory standards
  • Supported client retention initiatives and assisted with DebiCheck processes

Clientele Life Insurance Company

CSI Volunteer/ Senior Corporate Social Investment
11.2006 - 04.2024

Job overview

  • Assisted elderly residents with personal care and hygiene while maintaining dignity and respect
  • Maintained accurate records and reported facility issues to ensure smooth daily operations
  • Supported cleaning and housekeeping functions to uphold high hygiene standards
  • Assisted with meal preparation and participated in community outreach initiatives
  • Contributed to maintaining a clean, safe, and organized environment in line with health and safety guidelines

Clientele Life Insurance Company (IFA Division)

General Office Administrator
11.2006 - 07.2019

Job overview

  • Accurately captured and maintained client information in internal systems
  • Managed filing systems and ensured proper organization of documents (physical and electronic)
  • Responded to emails and client inquiries in a professional and timely manner
  • Conducted outbound calls to verify client information and ensure data accuracy
  • Reviewed and validated captured data to maintain high levels of accuracy and compliance

Conkob Cosmetic House

Office Administrator
04.2006 - 10.2006

Job overview

  • Managed front desk operations and professionally welcomed and assisted clients
  • Handled incoming orders, emails, and general correspondence in a timely manner
  • Scheduled and coordinated meetings, appointments, and staff calendars
  • Performed basic bookkeeping tasks, including data entry and record maintenance
  • Managed inbound and outbound calls, providing excellent customer service
  • Maintained and updated organized filing systems (both physical and electronic)
  • Assisted in preparing reports, documents, and presentations for management
  • Monitored office supplies and coordinated procurement to support daily operations

Education

Cape Peninsula University of Technology
Cape Town, Western Cape, South Africa

Diploma from Somatology
03-2006

University Overview

  • Incomplete
  • Knowledge of advanced beauty therapy treatments including facials, exfoliation, body wraps, and massage techniques promoting skin health and relaxation.

Academy of Learning
Queenstown, Eastern Cape, South Africa

Certificate from Computer Literacy
12-2002

University Overview

Qualification that validates an individual's ability to use computers, the internet and common software applications safely and effectively for work, education and daily life.

Bulelani Senior Secondary School
Ebizeleni, Eastern Cape, South Africa

National Senior Certificate (NSC) – Level 4
12-2001

University Overview

South African's official school-leaving qualification awarded to students who successfully completed Grade 12

Skills

Data Capturing & Data Entry

Administrative Support

Document Management & Filing

Record Keeping & Compliance

Microsoft Office (Word, Excel, Outlook)

ITC Checks

Client Service & Customer Support

Communication & Client Relations

Time Management and Organization

Customer Service Orientation

Teamwork and Collaboration

Certification

Service Champion 2022

Timeline

Client Service Consultant (Debicheck)
Clientele Life Insurance Company
08.2019 - 04.2024
CSI Volunteer/ Senior Corporate Social Investment
Clientele Life Insurance Company
11.2006 - 04.2024
General Office Administrator
Clientele Life Insurance Company (IFA Division)
11.2006 - 07.2019
Office Administrator
Conkob Cosmetic House
04.2006 - 10.2006
Bulelani Senior Secondary School
National Senior Certificate (NSC) – Level 4
Academy of Learning
Certificate from Computer Literacy
Cape Peninsula University of Technology
Diploma from Somatology
KANYISA CONJWA