Alicia Somdaka
Client Relations Consultant
Khayelitsha,Western Cape
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Client Relations Consultant
Old Mutual Finance
Khayelitsha Cape Town
11.2018 - Current
- Reception, data capturing queue management, filing, respond to customer queries and follow-ups, branch Microsoft office suit management and other and other daily administration duties.
- Developed tailored solutions for clients, resulting in increased business opportunities and long-term partnerships.
- Managed high-value accounts, ensuring exceptional service delivery and exceeding customer expectations.
- Implemented effective communication strategies, fostering strong relationships with both clients and team members.
- Actively participated in networking events to expand professional connections and uncover new business opportunities.
- Conducted thorough analyses of client needs, providing strategic recommendations to drive growth and success.
- Assisted customers with opening accounts and signing up for new services.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed and updated databases to handle customer data.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Branch Consultant
Hollard Insurance
Cape Town
04.2016 - 10.2018
- Assisted in training new team members, sharing best practices to ensure their success within the organization.
- Ensured compliance with all company and regulatory guidelines, maintaining an impeccable record of adherence to policies and procedures.
- Managed a diverse portfolio of accounts, ensuring optimal performance and risk management for clients.
- Mitigated risks by conducting thorough due diligence on prospective clients before opening accounts or initiating transactions.
- Implemented effective sales techniques, consistently exceeding monthly targets for new accounts opened and assets under management growth.
- Streamlined processes within the branch, enhancing overall efficiency and productivity levels.
- Provided comprehensive financial planning services, assisting clients in reaching their short-term and long-term financial goals.
- Built trust with clients through transparent communication and accurate reporting of account performance metrics.
Administrator
Old Mutual
Tyger Valley, Cape Town
05.2014 - 04.2015
- Reception, data capturing, filing, Q-links and Craft enqiries, sorting filling on MIP,office administration and broker assistance.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Maintained database systems to track and analyze operational data.
Stock Taker & Service Centre Operator
Edcon Group
Cape Town
07.2013 - 07.2014
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Utilized barcode scanners to efficiently track and update item quantities, ensuring accurate inventory data.
- Supported stock management, maintaining accurate records of received goods and their locations within the storage facility.
- Contributed to loss prevention efforts by promptly identifying damaged or missing items and reporting findings to appropriate personnel.
- Provided valuable input towards continuous improvement initiatives aimed at optimizing stock management processes within the company.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Education
Digital Marketing: Crafting A Winning Strategy
Mancosa
Cape Town, South Africa05.2023
Wealth Management - Wealth Management
Inseta
Cape Town04.2015
High School Diploma -
Upper Gwadu S.S.S.
Eastern Cape 04.2001 - 04.2007
Skills
Analytical skills
Ability to problem solve, critical thinking, research, Interpersonal and communication, listening, organizing, time management, office administration, electronic data handling skills and data capturing
Ability to work in team cross-functionally and cross-divisionally
Excellent numeracy and efficient computer literacy skills
An ability to understand electronic information in different formats
Multitasking Abilities
Attention to Detail
Adaptability
Customer service orientation
Relationship Building
Customer Relationship Management (CRM)
Issue and Complaint Resolution
Data Management
Analytical Skills
Administrative and Office Support
Project management abilities
Customer Retention Strategies
Next Of Kin
Thulisa Somdaka, 0791152416, Sister
Name
ALICIA NONTYATYAMBO, SOMDAKA
Personal Information
- ID Number: 9004271326087
- Ethnicity: African
- Date of Birth: 04/27/90
- Gender: Female
- Nationality: South African
- Driving License: C1
Accomplishments
- Achieved a Top Achiever Certificate in a Customer Relations Consultant Role is South Africa 2023
- Nominated to represent company in Mauritious as Top client relations consultant in 2023
REFERENCES
- Old Mutual Finance
- Nwabisa Maki 0219800909
0812511765
- Old Mutual
- Paul Ntlokwana 0215216329
0792601149
- Hollard Life
- Sinalo Yekiso 0735022834
Timeline
Client Relations Consultant
Old Mutual Finance
11.2018 - Current
Branch Consultant
Hollard Insurance
04.2016 - 10.2018
Administrator
Old Mutual
05.2014 - 04.2015
Stock Taker & Service Centre Operator
Edcon Group
07.2013 - 07.2014
High School Diploma -
Upper Gwadu S.S.S.
04.2001 - 04.2007
Digital Marketing: Crafting A Winning Strategy
Mancosa
Wealth Management - Wealth Management
Inseta