ASIPHE ZIMASA NGOMA
CLIENT RELATIONS CONSULTANT
KOKSTAD
Summary
Dynamic Client Relations Consultant with a proven track record at Old Mutual Finance, excelling in customer service and problem resolution. Skilled in Microsoft Office and adept at understanding customer needs, I consistently met sales targets while enhancing client satisfaction. Committed to delivering exceptional service and fostering strong client relationships.
Overview
12
12
years of professional experience
4
4
Languages
2
2
years of post-secondary education
Work History
Client Relations Consultant
Old Mutual Finance
03.2023 - Current
- Welcoming clients into the branch and registering them into the queue management system.
- Handling incoming branch telephone calls and emails.
- Filling and administration.
Freelancer Sales Person
Stop Discount Furnitures
03.2021 - 02.2022
- Welcoming customers into the shop and showing them the variety of furniture we sell.
- Helping them choose suitable furniture according to their needs.
- Upselling and closing the sale to meeting monthly sales targets.
- Ensuring excellent customer service by meeting client's needs and expectations.
- Doing external marketing and door to door visits in rural areas to get new business.
Financial Consultant
Old Mutual Finance
06.2013 - 02.2018
- Meeting monthly sales targets in terms of lending, banking and insurance.
- Servicing existing Old Mutual clients with policy enquiries , claims and attending to customer complaints and queries to meet the Net Promoter Score (NPS) requirements.
- Accurately capturing all client information as per loan application supporting documents and or claim process.
- Doing courtesy calls to remind client's of their fist installment and collecting arrears on unpaid loan accounts.
- External marketing and telemarketing in order to get new business.
Education
Diploma - Information Technology
Esayidi FET College NIIT Centre
Port Shepstone, South Africa 02.2011 - 03.2013
Skills
Microsoft office
Timeline
Client Relations Consultant
Old Mutual Finance
03.2023 - Current
Freelancer Sales Person
Stop Discount Furnitures
03.2021 - 02.2022
Financial Consultant
Old Mutual Finance
06.2013 - 02.2018
Diploma - Information Technology
Esayidi FET College NIIT Centre
02.2011 - 03.2013
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