Malehlohonolo Shezi
Vosloorus
Summary
Client Relations Consultant experienced in enhancing client loyalty through effective communication and problem-solving. Drove engagement and satisfaction, contributing to high NPS scores and successful campaign outcomes through expertise in client relationship management and social media strategy. Demonstrated strong work ethic, adaptability, and exceptional interpersonal skills while mastering new challenges independently.
Overview
3
3
Languages
1
1
Certification
7
7
years of post-secondary education
2
2
years of professional experience
Work History
Client Relations Consultant
Old Mutual
City if Ekurhuleni
04.2025 - Current
- Cultivated client relationships through effective communication and personalized support, leading to increased client loyalty.
- Managed client inquiries and promptly resolved issues, resulting in higher client satisfaction ratings.
- Resolved client queries on the spot, directly contributing to high NPS scores.
Collaborated with cross-functional teams to improve service delivery and client experience.
Combines operational precision in biometric verification and administrative compliance with a strong customer-first approach that directly boosts branch NPS ratings.
Social Media Manager
Rise Women and Girls South Africa
Johannesburg
01.2025 - 01.2026
- Managed daily social media postings across multiple channels.
- Developed engaging content for social media platforms targeting women and girls.
- Monitored social media trends to enhance audience engagement and outreach.
- Collaborated with team members to create campaign strategies and themes.
Education
Bachelor of Arts - Integrated Organisation And Communication Sciences
University of The Free State
Bloemfontein 02.2020 - 09.2026
Lincoln Height Secondary School
Newcastle , South AfricaSkills
- Client relationship management
- Client onboarding
- Sales proficiency
- Customer service excellence
- Communication skills
- Team collaboration
- Project management
- Data analysis
- Research and due diligence
- Social media strategy
- Content creation
- Microsoft office expertise
- Productivity software proficiency
- Computer proficiency
- Multitasking
- Training and mentoring
- Self motivation
- Self motivation
Languages
IsiZulu
First Language
English
Proficient (C2)
C2
Sesotho
Advanced (C1)
C1
Certification
- Certificate in Business Communication from Allison Insitution.
References
References available upon request.
Timeline
Client Relations Consultant
Old Mutual
04.2025 - Current
Social Media Manager
Rise Women and Girls South Africa
01.2025 - 01.2026
Bachelor of Arts - Integrated Organisation And Communication Sciences
University of The Free State
02.2020 - 09.2026
Lincoln Height Secondary School