Nomthandazo Sithembile Khanyile
Client Relations Consultant
Durban
Summary
Dedicated professional transitioning from client-focused environment, skilled in communication and problem resolution. Developed expertise in understanding and addressing client needs, ensuring high levels of satisfaction and loyalty. Seeking to leverage these transferable skills in new, challenging field.
Overview
6
6
years of professional experience
Work History
Client Relations Consultant
Old Mutual Finance
DURBAN
12.2023 - Current
- Served as a trusted advisor for clients during times of organizational change or transition by providing valuable insights into potential challenges or opportunities.
- Developed marketing communications plans encompassing strategy, goals, budget and tactics.
- Maintained understanding of industry trends affecting clients, issuing recommendations regarding communication strategy.
- Prioritized client concerns and requests, demonstrating a commitment to exceptional service and support.
- Actively participated in networking events to expand professional connections and uncover new business opportunities.
- Made customers aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
General Construction Worker
Dreykon Klus Civils Pty Ltd
WARTBURG
01.2020 - 04.2023
- Improved workplace safety by implementing and enforcing strict safety guidelines and procedures.
- Contributed to a positive work environment by fostering teamwork among colleagues and promoting open communication channels.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Customer Service Representive
CCI International
DURBAN
02.2019 - 08.2020
- Listened to customer concerns and providing, information, answers or responses
- Obtaining and correctly recording customers information
- Reviewing and making changes to customer account
- Handling customer complaints and processing returns effectively
- Keeping records of customer interactions
- Ensuring customer satisfaction or referring customer to supervisors
Education
NATIONAL N DIPLOMA CIVIL ENGINEERING - Civil Engineering N5
WESTWOOD FET COLLEGE
DURBAN 07.2025 - Current
OCCUPATIONAL HEALTH AND SAFETY OFFICER - Occupational Health And Safety
ROSHC INTERNATIONAL
Vryheid, South Africa 06.2023 - 06.2023
NATIONAL CERTIFACTE SKILLS PROGRAMME - SUPERVISION OF CONSTRUCTION PROCESSES
DEGO CONSULTANT
DURBAN 11.2021 - 11.2021
Educare - n4, n5, n6
UMgungundlovu Tet College
PITERMARITZBURG 12.2019 - 12.2019
Grade 12 - IsiZulu 1st Language, English Home Language, Accounting, Mathematics, Life Sciences, Life Orientation
Haythorne Secondary School
PITERMARITZBURG 12.2016 - 12.2016
Skills
Customer relations
Team building
Teamwork
Call center experience
Problem-solving skills
Computer skills
Customer service
Time management
Multitasking Abilities
Time management abilities
Verbal and written communication
Active listening
Attention to detail
Problem-solving aptitude
Customer relationship management
Tertiary Qualification
Umgungundlovu Tvet College, Educare (N4, N5, N6), 01/01/19
Name
Nomthandazo, Sithembile, Khanyile
Health
Excellent
Criminal Record
None
Personal Information
- Age: 24
- Date of Birth: 02/08/98
- Gender: Female
- Nationality: South African
Timeline
NATIONAL N DIPLOMA CIVIL ENGINEERING - Civil Engineering N5
WESTWOOD FET COLLEGE
07.2025 - Current
Client Relations Consultant
Old Mutual Finance
12.2023 - Current
OCCUPATIONAL HEALTH AND SAFETY OFFICER - Occupational Health And Safety
ROSHC INTERNATIONAL
06.2023 - 06.2023
NATIONAL CERTIFACTE SKILLS PROGRAMME - SUPERVISION OF CONSTRUCTION PROCESSES
DEGO CONSULTANT
11.2021 - 11.2021
General Construction Worker
Dreykon Klus Civils Pty Ltd
01.2020 - 04.2023
Educare - n4, n5, n6
UMgungundlovu Tet College
12.2019 - 12.2019
Customer Service Representive
CCI International
02.2019 - 08.2020
Grade 12 - IsiZulu 1st Language, English Home Language, Accounting, Mathematics, Life Sciences, Life Orientation
Haythorne Secondary School
12.2016 - 12.2016
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