Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniela Lorenzo

Client Relations Consultant
Cape Town,WC

Summary

Dynamic Client Relations Consultant with a proven track record at Liberty Health, enhancing client experiences through exceptional customer service and problem-solving skills. Leveraged interpersonal and communication abilities to resolve queries effectively, fostering teamwork and collaboration. Adapted to industry trends, significantly improving communication strategies.

Overview

5
5
years of professional experience

Work History

Client Relations Consultant

Liberty Health
02.2019 - Current

- Liaise and interact with customers via approved communication channels in a positive and helpful manner.
- Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
- Conduct outbound call centre calls in a professional manner, ensuring an excellent and accurate client service
- Proactively identify problems, apply known solutions and escalate more difficult problems.

- Maintained understanding of industry trends affecting clients, issuing recommendations regarding communication strategy.

Education

High School Diploma -

Table View High School
Table View, South Africa
04.2001 -

Skills

    Customer Service

    Teamwork and Collaboration

    Friendly, Positive Attitude

    Problem-Solving

    Strong Written and Verbal Communication Skills

    Interpersonal Communication Skills

    Adaptability in Environments

    Language Skills (Portuguese)

    Cultural Awareness

    Attention to Detail

    Time Management Skills

Languages

English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)

Timeline

Client Relations Consultant

Liberty Health
02.2019 - Current

High School Diploma -

Table View High School
04.2001 -

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Daniela LorenzoClient Relations Consultant