Delisile Christinah Mlotjwa
Client Relations Consultant
Johannesburg
Summary
Dynamic Client Relations Consultant with a proven track record at Old Mutual, enhancing customer experiences and driving growth through strategic client analysis and exceptional service delivery. Expert in Microsoft Office and adept in teamwork, I excel in fostering strong relationships, prioritizing client needs, and implementing effective communication strategies to exceed expectations.
Overview
11
11
Years
Work History
Client Relations Consultant
Old Mutual
03.2023 - Current
- Collaborated with internal teams to streamline processes and improve overall customer experience.
- Assisted in the development of sales materials and presentations, showcasing the company''s value proposition to potential clients.
- Conducted thorough analyses of client needs, providing strategic recommendations to drive growth and success.
- Made customers aware of current and new programs and services.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Liaised between customers and organization with particular focus on working with sales department.
- Prioritized client concerns and requests, demonstrating a commitment to exceptional service and support.
- Managed high-value accounts, ensuring exceptional service delivery and exceeding customer expectations.
- Implemented effective communication strategies, fostering strong relationships with both clients and team members.
Education
RE 5 Certificate
04.2001 -
Skills
Teamwork and Collaboration
Self managed
Problem-solving skills
Computer Skills
Customer Service
Problem-Solving
Customer service excellence
MS Office
Multitasking Abilities
Adaptability and Flexibility
Team Collaboration
Customer service orientation
Time Management
Problem-solving abilities
Data Entry
Multitasking
Record-keeping
Interpersonal Skills
Drive and initiative to get things done
Timeline
Client Relations Consultant - Old Mutual
03.2023 - Current
Moonstone - , RE 5 Certificate
04.2001 -