NOMPUMELELO MAMPANE
POLOKWANE
Summary
Dynamic professional with a background in client relations and administrative supervision. Drives performance through effective mentorship and process improvement initiatives. Adept at resolving issues quickly, ensuring client satisfaction, and fostering loyalty. A proactive communicator with knack for creating positive interactions and delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Client Relations Consultant
Old Mutual Finance
Polokwane
09.2025 - Current
- Implemented customer service protocols to improve client experience and streamline issue resolution.
- Monitored communication channels to provide prompt responses to client queries and concerns.
- Analysed client feedback to identify trends and recommend improvements to service offerings.
- Capture accurate data in the customer relationship management.
- Assist the branch to meet strict monthly targets and key performance
- Handle client complaints and offer financial solutions.
Admin Supervisor
Fairplay Hardware
Polokwane
01.2022 - 09.2024
- Close cash up analysis, received inventory, drafted daily reports, assist with discounts, opened store accounts, updated petty cash, and assist with fidelity cash pick, draft off schedules.
- Supervised daily administrative activities, ensuring compliance with organisational policies and procedures.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed office administrative tasks, including filing, data entry, and document preparation, to support overall operational efficiency.
- Handled confidential documents with discretion, maintaining the integrity and security of sensitive information.
Buyer
Fairplay Hardware
08.2021 - 01.2022
- Buying, following up purchasing orders and expediting, supplier evaluation, prices comparisons from competitors in the similar market up.
- Developed and maintained strong relationships with suppliers to secure the best prices and quality.
- Followed buyer directives for purchases and promptly resolved issues with deliveries, price or item quality.
- Analysed supplier invoices to ensure accuracy of billing and resolved discrepancies promptly.
Salesperson/Cashier
Fairplay Hardware
11.2019 - 08.2021
- Drafted quotations, assisted clients, ensured that they always met their needs, counted cash float, read house plans, and assisted with refunds.
- Built and maintained strong, long-lasting customer relationships through exceptional service.
- Developed unique sales strategies tailored to customer needs.
- Achieved company targets by implementing successful sales strategies.
Education
BCom Economics -
University of Limpopo
Limpopo Province01.2018
Matric -
Kopano Senior Secondary School Lebowakgomo
Limpopo Province01.2014
Skills
- Fully computer-literate
- Kerridge Commercial Systems administration, Retail
- Administration/IQ Retail Administration
- Dropbox Administration
- Internet administration
- Customer relationship management
- Time management
- Decision-making
- Problem-solving aptitude
- Teamwork and collaboration
- Training and mentoring
current Location
Polokwane, Limpopo province
Personal Information
- Ethnicity: Black, African
- Relocation: WILLING TO RELOCATE
- Date of Birth: 08/15/97
- Gender: Female
- Nationality: SouthAfrican
REFERENCES
- CLIENT RELATIONS CONSULTANT, Miss GOLOL ZODWA 0732145539,0155054586
- FAIRPLAY HARDWARE BOCHUM, ADMIN SUPERVISOR, MR MUHANELWA TSHIDZIWANI, 0822197903, 0713672973
- FAIRPLAY HARDWARE BOCHUM, BUYER, MR MATLABO PHILLY, 0798244650, buyer1@fairplay.co.za
Languages
- English Language
- Sepedi
- Zulu
Accomplishments
- Recognised by management for Top Client relations consultant in the area award.
- Awarded Top sales in Funeral cover in the region
- Awarded Top sales in Funeral cover Nationally
Timeline
Client Relations Consultant
Old Mutual Finance
09.2025 - Current
Admin Supervisor
Fairplay Hardware
01.2022 - 09.2024
Buyer
Fairplay Hardware
08.2021 - 01.2022
Salesperson/Cashier
Fairplay Hardware
11.2019 - 08.2021
BCom Economics -
University of Limpopo
Matric -
Kopano Senior Secondary School Lebowakgomo