JERELDINE JORDAAN

Experienced Client Service and Estate Management bringing 6 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

• Landsdowne Property Group, Client Service Manager / Estate Management (Amsterdam Estate), 02/2021 - Present, Oversee client service operations, ensuring high levels of satisfaction. Manage administration, data capturing, and filing systems. Develop and maintain spreadsheets for reporting and analysis. Act as the primary point of contact for client liaison. Handle emails and phone inquiries promptly and professionally. Lead back-office operations, assisting estate managers with tasks Train and mentor new estate managers as a Training Ambassador. Improved client retention rates through proactive service delivery. Streamlined administrative processes, enhancing team efficiency, Marike Pienaar, 074 540 0662.

• Angor Property Specialists, Estate Management (The Reid), 11/2020 - 01/2021, Managed estate operations, ensuring smooth day-to-day functioning. Handled client inquiries and resolved issues efficiently. Maintained accurate records and prepared reports. Armand Lombard, armand@angor.co.za.

• Van De Sandt Estate, Estate Management (The Reid), 02/2019 - 11/2019, Oversaw estate operations, including administration and client liaison. Ensured compliance with property management standards. Jacqie Van de Sandt, 083 727 6336.

• Help 24 Holdings, Administration / Personal Assistant, 03/2015 - 2017, Provided administrative support, including data capturing and filing. Prepared spreadsheets and handled SARS submissions. Managed emails and phone inquiries. Reggie Bowman, 082 891 3866.

• R&T Business Services, Administration / Personal Assistant, 09/2014 - 02/2015, Handled general administration and filing. Assisted with emails, phone inquiries, and spreadsheet preparation. Charmaine Van Zyl, 011 763 8111.

• Jean Bare Skin Clinic, Receptionist, 05/2011 - 05/2012 (Permanent), 05/2013 - 08/2013 (Temporary), Managed front desk operations, including phone calls and client liaison. Handled administration, filing, and invoicing. Natasha Lottering, (011) 472 3968 / 076 314 5583.