CHINIQUE STRACHAN
Johannesburg
Summary
Legal and administrative professional with banking-sector experience in client services, legal risk support, compliance, and subpoena administration. Manage sensitive legal documentation, prepare affidavits, and support legal proceedings while maintaining regulatory compliance. Strong record management, communication, and stakeholder coordination with a documented ability to handle confidential information ethically.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Client Service Specialist
FNB South Africa
04.2023 - 06.2026
- Administered customer information across virtual card (Power Card), credit card and debit card platforms for corporate and individual clients, enhancing data accuracy and service delivery.
- Account Servicing and Reactivations: Processed complex account amendments, status updates and account reactivation requests in strict adherence to operational requirements.
- Showcased key contributions and achievements within role, reinforcing commitment to client service excellence.
- Delivered professional customer service while handling sensitive information.
- Handled sensitive customer records and regulatory reporting data, ensuring compliance with banking confidentiality policies and regulatory frameworks.
- SARB & Exchange Control Compliance: Conducted rigorous data validation and verification processes on CIS for SARB rejections and Exchange Control requirements.
- Maintained high levels of accuracy in customer information management.
- Ensured compliance with internal banking procedures and regulatory standards.
- Reconciliation and Record Accuracy: Performed detailed reconciliation reports, ensuring high operational accuracy, audit ready documentation and complete data integrity.
- Delivered professional customer service while handling sensitive information.
Client Service Specialist
FNB South Africa
10.2022 - 04.2023
- Assisted commercial and individual clients through secure digital communication channels (Secure Chat), delivering timely and compliant service with a focus on client satisfaction.
- Facilitated secure chat sessions with clients, improving clarity and responsiveness in communication.
- Fraud & Dispute Investigation: Investigated complex fraud cases and transactional dispute queries, delivering structured feedback and risk reporting to enhance security and protect client assets.
- Executed account closures, amendments, and updates, ensuring adherence to internal risk guidelines and regulatory requirements to safeguard client interests.
- Business Account Administration: Actioned corporate and business account requests, limit adjustments, and transactional updates within authorized risk and operational boundaries.
- Record Keeping & Logging: Maintained detailed, audit-ready logs of client interactions, dispute escalations, and issue resolutions across digital banking channels
Client Service Specialist
FNB South Africa
10.2021 - 10.2022
- Updated and managed customer information across Virtual Card (Power Card), Credit Card and Debit Card platforms for corporate and individual clients, facilitating accurate account management.
- Account Servicing and Reactivations: Processed complex account amendments, status updates and account reactivation requests in strict adherence to operational requirements. SARB & Exchange Control Compliance: Conducted rigorous data validation and verification processes on CIS for SARB rejections and Exchange Control requirements.
- Ensured compliance with SARB and Exchange Control regulations, supporting financial governance objectives.
- Performed detailed reconciliation reports to maintain operational accuracy and provide audit-ready documentation.
- Data Management and Confidentiality: Managed sensitive customer records and regulatory reporting data with strict adherence to banking confidentiality policies and regulatory frameworks
Client Service Specialist
FNB South Africa
09.2020 - 10.2021
- Complex Escalation & Dispute Resolution: Managed and resolved highpriority client complaints and escalations professionally, maintaining high standards of customer satisfaction and service quality.
- Handled corporate client inquiries and specialised service requests, providing tailored solutions to meet business account holder needs.
- Resolved customer complaints in retail service recovery, enhancing customer satisfaction through effective communication.
- Account & Card Operations: Coordinated secure card delivery logistics, account support services, and account closure procedures in full compliance with bank policies.
- Oversaw fleet-related matters and complex RT-46 complaint cases, ensuring regulatory compliance and procedural accuracy.
Client Service Specialist
FNB South Africa
09.2020 - 10.2021
- Subpoena Processing & Case Management: Supported the Legal Risk and Compliance team by processing incoming subpoenas, court orders, and external legal directives.
- Affidavit & Legal Drafting: Prepared formal affidavits and court-admissible legal documentation, ensuring compliance with statutory and regulatory requests.
- Data Verification & Case Support: Gathered, verified, and organised complex legal and financial records across internal systems, enhancing procedural accuracy for case responses.
- Confidentiality & Compliance: Handled sensitive legal records and confidential banking data in strict compliance with legal frameworks and data protection regulations.
- Records Management & Administration: Maintained structured legal filing systems and tracking databases, promoting efficient record retrieval and supporting audit trails and legal correspondence.
- Provided support for subpoena processing related to credit card transactions.
Administrator
FNB South Africa
02.2018 - 07.2019
- Oversaw management of corporate credit card accounts to ensure compliance and accuracy
- Modified credit limits based on client assessments to enhance satisfaction
- Developed and implemented client retention strategies to strengthen relationships
- Linked client profiles for streamlined access
- Processed account closures efficiently
- Maintenance of corporate credit card accounts
Education
Bachelor of Laws (LLB) - Law
University of South Africa
Johannesburg, GP09-2026
National Senior Certificate -
Meridian Private School
Pretoria, GP2013
Diploma in Law - Law
University of South Africa
Johannesburg, GP01-2024
Law
South African Practical Paralegal Institute
Johannesburg, GPSkills
- Legal Administration & Paralegal Support
- Remote Administrative Support
- Legal Documentation
- Legal Research
- Court Order Compliance
- Regulatory Compliance
- Risk and Compliance Support
- Records Management
- Document Management
- Case File Administration
- Legal Correspondence
- Confidential Information Management
- Client Relationship Management
- Customer Service Excellence
- Complaint Resolution
- Stakeholder Engagement
- Office Administration
- Reception and Front Desk Operations
- Data Capturing
- Data Validation
- Report Preparation
- Business Communication
- Professional Communication
- Attention to Detail
- Problem Solving
- Critical Thinking
- Time Management
- Team Collaboration
- Leadership Skills
- Corporate Administration
Languages
English
Afrikaans
Certification
- Courtonline
- Caselines
Custom
CHINIQUE STRACHAN
Timeline
Client Service Specialist
FNB South Africa
04.2023 - 06.2026
Client Service Specialist
FNB South Africa
10.2022 - 04.2023
Client Service Specialist
FNB South Africa
10.2021 - 10.2022
Client Service Specialist
FNB South Africa
09.2020 - 10.2021
Client Service Specialist
FNB South Africa
09.2020 - 10.2021
Administrator
FNB South Africa
02.2018 - 07.2019
Bachelor of Laws (LLB) - Law
University of South Africa
National Senior Certificate -
Meridian Private School
Diploma in Law - Law
University of South Africa
Law
South African Practical Paralegal Institute