GUGU AYANDA MAKHUNGA
Johannesburg,Gauteng
Summary
Sales Administrator supporting client follow-up, credit application processing, and accurate documentation across banking sales workflows. Brings experience managing internal account portfolios, coordinating credit checks, and keeping stakeholders informed on status and next steps while maintaining compliance with approval ratios and approval procedures. Delivers high-volume administrative support with a focus on accuracy, responsiveness, and clean handoffs across busy pipelines.
Overview
4
4
Languages
9
9
Certifications
17
17
years of professional experience
Work History
INTERNAL SALES ADMINISTRATOR
AFRICAN BANK
01.2023 - 01.2026
- Supported $20-80 in credit applications through preparation, submission, and bank policy checks.
- Managed 40-100 client updates per week to keep applicants informed on status and outcomes.
- Managed internal account portfolios and supported end-to-end credit application processing.
- Prepared and submitted deals for credit approval in line with bank policies and compliance procedures.
- Built strong relationships with clients and internal stakeholders while providing timely application updates.
- Conducted credit checks, gathered supporting financial documentation, and maintained accurate records.
- Handled high volumes of work while maintaining accuracy and efficiency across daily processing tasks.
Internal Account Executive
SUNLYN RENTALS
06.2010 - 09.2018
- Prepare $2-10 in special quote requests monthly by coordinating the right parties and keeping suppliers informed.
- Process 10-25 applications per day and route supplier or client queries to the correct departments for prompt resolution.
- Handle supplier and client termination notices, follow up on open issues, and keep all parties updated through to resolution.
- Support peak month-end sales activity, maintain daily registers, and help the team stay on track toward monthly targets.
- Produce reports in line with policies and procedures, then communicate errors through risk reports to improve cross-department processes.
- Assemble hard packs for QC meetings, verify documentation completeness, and support new business deals for credit approval.
- Process credit and supplier applications, perform credit checks, obtain trade references, and maintain strong supplier relationships.
FILLING CLERK AND SCANNING
SASFIN BANK LTD
01.2011 - 09.2011
- Completed 50-200 scans per shift to support timely document handling and office workflow.
- Filed and scanned 40-100 documents daily, keeping records organized and accessible for the team.
- Captured data accurately in MS Word and MS Excel while maintaining clear, organized records.
- Supported general admin duties, including correspondence and office coordination, to keep daily operations running smoothly.
- Provided general assistance to the team and responded to client-related requests with professionalism and accuracy.
SALES ASSISTANT
KAMIL CURTAIN AND BLINDS
01.2009 - 05.2010
- Processed $2-10 in EFT payments weekly alongside routine sales and office support duties.
- Handled 10-25 customer inquiries per day while maintaining professional service at the front counter.
- Supported walk-in customers with product advice and responsive service throughout the sales process.
- Measured fabrics accurately and recorded customer orders for curtains and blinds.
- Maintained general administrative support for daily sales operations and office coordination.
- Captured customer details and transaction records clearly for follow-up and order tracking.
- Contributed reliable support across sales, payments, and customer interactions in a busy retail setting.
Education
Diploma (2years) - Software
Aptech Computer Campus
Johannesburg North 05-2008
Senior Certificate - Matriculated
Forest High School
Johannesburg South 05-2006
Skills
Customer service
Client relations
Communication
MS Excel
MS Word
Data entry
Credit application processing
Credit checks
Financial documentation
Compliance procedures
Financial statement analysis
KYC verification
Portfolio management
Certification
FASSET
Timeline
INTERNAL SALES ADMINISTRATOR
AFRICAN BANK
01.2023 - 01.2026
FILLING CLERK AND SCANNING
SASFIN BANK LTD
01.2011 - 09.2011
Internal Account Executive
SUNLYN RENTALS
06.2010 - 09.2018
SALES ASSISTANT
KAMIL CURTAIN AND BLINDS
01.2009 - 05.2010
Diploma (2years) - Software
Aptech Computer Campus
Senior Certificate - Matriculated
Forest High School