Ernest Mopane

My duties included;

• Customer Service and Call Handling
• Quotation Preparation & Invoicing
• Database Maintenance
• Marketing Material Assistance
• Monthly Stock Takes & Stock Control
• Stock Forecast Management
• Filing System Maintenance
• Generating leads

• SALES ORDERS ADMINISTRATOR
• Responsibilities included:
• Processed incoming customer orders received via telephone calls with meticulous attention to detail and accuracy.
• Efficiently managed customer orders received through email, promptly entering them into the system accurately.
• Provided customer support by addressing inquiries, offering product details, updating order statuses, and professionally resolving concerns.
• Collaborated with various departments, including sales representatives and logistics, to ensure punctual and precise order completion.
• Stayed abreast of current product offerings, pricing, and promotions, leveraging this knowledge to effectively suggest upsells and cross-sells to customers during order processing

• Authored to capture and process orders using SAP, Proficiently performing various tasks such as invoicing, filing, and sorting to ensure accurate and organized order management
• Also Collaborated closely with sales representatives, actively engaging in upselling efforts to maximize sales opportunities on all orders. i also Provided exceptional customer service by promptly addressing inquiries and providing relevant information to customers regarding their orders.