Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
OfficeManager
Iris Christians

Iris Christians

Internal Sales Administrator And Store Manager
Cape Town

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience
8
8
years of post-secondary education
1
1
Language

Work History

Internal Sales Administrator

Formtek
Brackenfell
03.2023 - Current
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Collected, validated, and distributed information to employees.
  • Entered and maintained departmental records in company database.
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Capture orders and communicate delivery schedules to customers.
  • Manage stock levels by communicating low stick levels to production.
  • Maintain customer relationships

Store Manager

Sterns Canalwalk
Cape Town
03.2013 - 07.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained new employees on proper protocols and customer service standards.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Interacted well with customers to build connections and nurture relationships.

Store Manager

Shoe HQ
Salt River
09.2010 - 02.2013
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Store Manager

Foschini
Promenade And Cape Gate
07.1998 - 09.2010
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Retail Jewellery Training Course - Jewellery

Jewellery Council of South Africa
Cape Town
02.2014 - 01.2015

Matric -

Kasselsvlei Senior Secondary
Bellville
01.1992 - 12.1996

NQF Level 5 - Retail Management

Skills Dynamics Africa
EDTP•Seta
02.2005 - 07.2007

Skills

Team leadership and coaching

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake

Timeline

Internal Sales Administrator

Formtek
03.2023 - Current

Retail Jewellery Training Course - Jewellery

Jewellery Council of South Africa
02.2014 - 01.2015

Store Manager

Sterns Canalwalk
03.2013 - 07.2021

Store Manager

Shoe HQ
09.2010 - 02.2013

NQF Level 5 - Retail Management

Skills Dynamics Africa
02.2005 - 07.2007

Store Manager

Foschini
07.1998 - 09.2010

Matric -

Kasselsvlei Senior Secondary
01.1992 - 12.1996

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Iris ChristiansInternal Sales Administrator And Store Manager