Iris Christians
Internal Sales Administrator And Store Manager
Cape Town
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Internal Sales Administrator
Formtek
Brackenfell
03.2023 - Current
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Targeted new customers to grow geographic reach and increase revenue.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Capture orders and communicate delivery schedules to customers.
- Manage stock levels by communicating low stick levels to production.
- Maintain customer relationships
Store Manager
Sterns Canalwalk
Cape Town
03.2013 - 07.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Shoe HQ
Salt River
09.2010 - 02.2013
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
Foschini
Promenade And Cape Gate
07.1998 - 09.2010
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Retail Jewellery Training Course - Jewellery
Jewellery Council of South Africa
Cape Town 02.2014 - 01.2015
Matric -
Kasselsvlei Senior Secondary
Bellville 01.1992 - 12.1996
NQF Level 5 - Retail Management
Skills Dynamics Africa
EDTP•Seta 02.2005 - 07.2007
Skills
Team leadership and coaching
Maximizing profitability
Relationship building and management
POS systems
Merchandising
Customer Relations
Opening and closing procedures
Accurate money handling
Financial operations management
Training and mentoring
Product and service sales
Staff training and development
Systems and software programs
Strategic thinker
Team Building
Staff Management
Bank deposit procedures
Store displays
Goals and performance
Office administration
Administrative support
Scheduling
Strategic planning
Mail handling
Documentation and reporting
Project Management
Business administration
Written Communication
Increasing sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Internal Sales Administrator
Formtek
03.2023 - Current
Retail Jewellery Training Course - Jewellery
Jewellery Council of South Africa
02.2014 - 01.2015
Store Manager
Sterns Canalwalk
03.2013 - 07.2021
Store Manager
Shoe HQ
09.2010 - 02.2013
NQF Level 5 - Retail Management
Skills Dynamics Africa
02.2005 - 07.2007
Store Manager
Foschini
07.1998 - 09.2010
Matric -
Kasselsvlei Senior Secondary
01.1992 - 12.1996