Nozizwe Nhlapo

As a Internal Sales Administrator my day to day functions include:

• On time and accurate processing of orders on Pastel Evolution for pickers and packers
• Network with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
• Maintain personnel records and updated internal databases to support document management.
• Drive marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
• Responding to queries from the warehouse in a timeous manner and rectifying where necessary.
• Computerized office activities, maintain customer communications, and track records through delivery.
• All administrative day-to-day tasks related to the position but not limited to summary reports, providing accurate information to clients, sending correct information to the warehouse and other departments, completing of distribution sheets, filing picking slips for warehouse record keeping and filing of all distribution documentation
• Logistics and distribution duties, include precise processing of all waybills for distribution to customers in and out of Gauteng.
• Offer advice and assistance to customers, paying attention to special needs or wants.
• Respond to customer requests for products, services, and company information.
• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Track customer service cases and updated service software with customer information.
• Clarify customer issues and determine root cause of problems to resolve product or service complaints.
• Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Participate in team meetings and training sessions to stay informed about product updates and changes.
• Build client list and strengthen customer relationships through consistent communication via phone and internet.
• Build and foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

As part of the TriBeCa Coffee Company Coffee Leadership Program my main goals were:

• Learning and understanding the entire value chain of the company. Which included working at all 4 umbrella companies that fall under TriBeCa Coffee Company
• Namely, Cinmark One, Central Restaurant Supply, Asmara Coffee, TradeModel Twelve
• Manufacturing Environment Identify machinery and understand their function
• Work in all four manufacturing plants Understand warehousing and dispatching Lab Environment: Evaluate Green Bean quality Sample Roasting and evaluation of coffee Learn the techniques of cupping coffee and evaluating coffee based on taste
• Marketing and Sales, understand content creation and social media presence
• Learn about the importance of business image familiarize yourself with the products
• Learn the process of selling and up-selling
• Learn how to interact with customers and build meaningful relationships with customers
• Warehouse management and Supply chain, learn how orders are processed and how the invoicing system works
• Spend time in the warehouse learning how to pick and pack orders, the receiving and merchandising procedure in place and dispatching of orders
• Shadow the Hygiene manager, Operations manager, Customer service manager, Food manager and Beverage manager to further understand their roles and responsibilities
• Understand the training programs put in place
• Do certification training in each department
• Work in the café/cart environment
• Learn about the operations behind the shop environment.

• MC Experience is a University of Pretoria sub-house that caters to newly enrolled management students
• Created and updated records and files to maintain document compliance.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Volunteered to help with special projects of varying degrees of complexity.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Responded to emails and other correspondence to facilitate communication and enhance sub-house processes.