Listening to music, volunteering, Anti-bullying capaigns
Gail Mercia Rich
Reception/Administrator
Bonteheuwel,WC
Summary
Knowledgeable Administrator with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
30
30
years of professional experience
2
2
Language
Work History
Buyers Assistant / Telesales Administrator – Team Leader
United Distributors
05.2023 - Current
- Assists buy with weekly ordering from suppliers.
- Telesales – assisting customers by processing orders via whatsapp- email and telephonically.
- Invoice orders and email to emailing to customers.
- Assisting with account queries and upliftment’s of products.
- Pulling monthly sales data for the Managing Director from our inhouse system converting it to excel and emailing.
- Doing big event orders for certain customers.
- Assisting reps by being first point of contact to our customers when they are unavailable.
- Fire Marshall
KIDZKIDZ PROJECT LIAISON ADMINISTRATOR
Kidz2Kidz – JOG Trust
07.2021 - 09.2022
- Assisting the CEO with administrative duties.
- Manage the Kidz2Kidz email account, telephone / whatsapp enquiries.
- Respond to all email and Social Media, that being Instagram and Facebook, enquiries.
- Manage the registration of new facilities including schools, community groups and volunteers.
- Upload all data information from projects to the master copy for the use of volunteer registration.
- Send confirmation emails to each volunteer asking for permission to be included to WhatsApp groups and to receive Kidz2Kidz newsletters and communications.
- Manage Coordinator’s task and time schedules.
- Create volunteer, learner and educator certificates when required.
- Liaise with Satellite Coordinators regarding volunteers and provide them with regular updates.
- Provide the support needed to arrange meetings, conferences, training sessions, events, and year-end functions.
- Create presentations required for training - PowerPoint, Pressie or other Microsoft safe platforms.
- Set up newsletters using email /MailChimp platforms and analysis the information received from users.
- General adhoc office administration
Data Capture - Packaging Department
South African Breweries
05.2021 - 07.2021
- Data capturing of training records in respect of employees on each of the Lines in the Packaging department in respect of Health and Safety measures and procedures.
- General adhoc filing.
Administrative Assistant – Examinations
Legal Practice Council
01.2020 - 03.2020
- Responsible for the administration of the examinations process and to help with contracts of articles.
- Examination registration process.
- Logistical arrangements of the examinations.
- Distribution of examination papers to examiners.
- Collating examination results.
- Preparing results for publication.
- Arranging oral examinations for Cape Town and George.
- Liaising with candidate attorneys and attorneys via telephone, email and in person.
- Candidate Attorneys Department
Administrator
Red Security
01.2018 - 12.2019
- Switchboard relieves, general adhoc office admin, capturing of staff details and updating of employee listing.
- Registering new officers on PSIRA and deregistering of an officer.
- Cross referencing provident fund schedule for monthly contributions. Reference check on new employee candidates, capturing of daily timesheets, moderating of timesheets for payroll.
- HR assistant
Sales Administrator
Graphic Laminates
08.2016 - 11.2016
- Answering the telephones, taking messages, creating orders and invoices.
- Managing dispatch area with all incoming and outgoing deliveries, assisting accounts department with manual filing of invoices.
Sales Admin Assistant
RJ45
05.2016 - 07.2016
- Answering of the telephones, taking customers orders, booking of diaries for senior management and IT technicians
- Timesheet capture and submissions, supplier / customers quotes and sales on QuickBooks, Telkom ADSL Admin, Activations Fault Reporting & follow-ups
- Reviewed and Arranged Site Survey, Arranged and booked traveling and accommodation for Site Surveys.
- IT Equipment stock take
FrontLiner
Vision Works Optometry
08.2015 - 11.2015
- Answering the telephone. Welcoming clients as they come into the store.
- Setting up appointments for optometrists.
- Following up with medical aid for customer benefits and claims.
- Processing and capturing of payments
Sales / Office Administrator
Experian South Africa
03.2011 - 03.2015
- Support to the sales team. Duties have included: Data capturing of capture and batch reports and end user support, capture client information and assist with queries, maintain sales database and submit lead lists daily to area managers, weekly call analysis, update sales spreadsheet and long-range forecast
- Document management, Preparation, typing, dissemination and filing, monthly preparation and distribution of client reports, Preparation for Industry Meetings – Freight and Publishing
- Frontline reception
- Sales Training Facilitation, set-up Facilities, invite attendees, set and send agendas, prepare and distribute minutes
- Credit-Web Workshops, assist and setup, Keep accurate records of attendees and evaluation forms and related administration
- Mailing List Private & Confidential. Follow up on attendance Accounts, retrieving statements and invoices from our in-house system and email to client, placing orders and generating purchase order numbers.
- Health and Safety Representative, Fire Marshal, First Aid
Sales / Office Administrator
The Engine Room
07.2005 - 02.2010
- Opening of the office, ensuring all blinds are open, office cupboards unlocked, office supplies replenished, and printer paper refilled
- Front line Reception.
- Receiving and sorting daily mail.
- Managing all incoming / outgoing mail via post and courier
- Personal Assistant to four directors. Diary management.
- Typing of various documents and memos. Flight bookings and accommodation.
- Assistant to the financial manager with invoices, statements, and credit notes at month end.
- Assisting the events manager with a range of promotional events and functions, venue reservations, ensuring that everything is ready on the day of the event.
- Accounts: Balancing of 2 petty cash boxes. Office management, Arranging and purchasing of office refreshments, supervising office cleaner and company driver.
Part Time Receptionist
Various Companies
02.2004 - 06.2005
- Answering the switchboard.
- General office admin, faxing, filing.
- Assisting various departments with adhoc duties.
Frontline Reception
Forms Media Independent
11.2003 - 02.2004
- Answering of switchboard (30 Extensions).
- Monitoring of the clock-in system of all staff members.
- Managing all incoming and outgoing posts and courier deliveries.
- Assisting sales department with client stationery orders.
Receptionist
Dwaggas Salt Refinery
09.1999 - 08.2003
- Answering the switchboard.
- Sorting out of incoming and outgoing mail.
- Manual writing of invoices for clients.
Creditors Clerk
Edgars City
07.1996 - 12.1998
- Relieving on the switchboard.
- Credit office / Customer Service- dealing with fraudulent accounts, capturing / updating of customer details.
- Arranging credit increase on customer accounts by request.
- Cashier / petty cash.
- Customer liaison: - opening of new accounts, dealing with customer queries and complaints. Quarterly departmental stocktaking.
Education
Physical Science, Geography
Intec College
01.1995
Senior Secondary School - English, Afrikaans, History, Geography, Biology, Physical Science, Geography
Bonteheuwel
01.1994
Skills
Office administration
Customer service
MS office
Administrative support
Accomplishments
- Supervised team of 5 staff members.
Affiliations
- Society of Human Resource Management
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Afrikaans
Bilingual or Proficient (C2)
Timeline
Buyers Assistant / Telesales Administrator – Team Leader
United Distributors
05.2023 - Current
KIDZKIDZ PROJECT LIAISON ADMINISTRATOR
Kidz2Kidz – JOG Trust
07.2021 - 09.2022
Data Capture - Packaging Department
South African Breweries
05.2021 - 07.2021
Administrative Assistant – Examinations
Legal Practice Council
01.2020 - 03.2020
Administrator
Red Security
01.2018 - 12.2019
Sales Administrator
Graphic Laminates
08.2016 - 11.2016
Sales Admin Assistant
RJ45
05.2016 - 07.2016
FrontLiner
Vision Works Optometry
08.2015 - 11.2015
Sales / Office Administrator
Experian South Africa
03.2011 - 03.2015
Sales / Office Administrator
The Engine Room
07.2005 - 02.2010
Part Time Receptionist
Various Companies
02.2004 - 06.2005
Frontline Reception
Forms Media Independent
11.2003 - 02.2004
Receptionist
Dwaggas Salt Refinery
09.1999 - 08.2003
Creditors Clerk
Edgars City
07.1996 - 12.1998
Senior Secondary School - English, Afrikaans, History, Geography, Biology, Physical Science, Geography
Bonteheuwel
Physical Science, Geography
Intec College