Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
JOY HARRIS

JOY HARRIS

Kempton Park, JHB

Summary

ABOUT I AM A HIGHLY MOTIVATED AND EXPERIENCED SALES ADMINISTRATION PLANNER / SCHEDULER, WITH A STRONG BACKGROUND IN CUSTOMER SERVICE, SALES MANAGEMENT AND LOGISTICS. I HAVE EXCELLENT INTERPERSONAL SKILLS COMBINED WITH THE ABILITY TO WORK EFFICIENTLY AS PART OF A TEAM, OR INDIVIDUALLY. STRONG VERBAL COMMUNICATION AND RELATIONSHIP BUILDING SKILLS AT ALL LEVELS WITHIN THE BUSINESS ENVIRONMENT ACROSS A NUMBER OF DIVISIONS HAS ALLOWED ME TO DEVELOP VALUABLE AND TRANSFERABLE SKILLS THAT WILL ADD VALUE TO ANY ORGANISATION. DEDICATED TO MAINTAINING HIGH STANDARDS FOR MY PERFORMANCE. I HAVE DEMONSTRATED AN ABILITY TO MANAGE CHANGE WHILE ENSURING SMOOTH RUNNING OPERATIONS TO MEET DEADLINES. Seeking a challenging environment to achieve corporate goals. To obtain a position as a team-player in a people-oriented organization, whereby maximizing the experience I’ve gained during my working career in the following fields: - Fragrances, Laboratory & Scientific, Manufacturing/Production, Warehousing & Distribution (Import/Export), as well as Refractories.

Overview

23
23
years of professional experience

Work History

Commercial Assistant •Sales Support Executive •Sales Administration Planner / Scheduler •Inventory / Warehouse / Operations Administrator, Sales – Team Leader •Internal Sales Consultant •Receptionist •Telesales Operator •Sales Assistant •Cashier

Givaudan
01.2021

Best Customer Service Consultant

Sigma Aldrich
01.2008
  • Quarters 1, 2, 3, 4) - Employee of the Year

Commercial Assistant

MANE South Africa (Pty) Ltd
10.2022 - Current
  • Provide support in monitoring and developing commercial activity through consistent communication and commercial administrative support to the Fragrance Director SSA and SA Key Account Managers as follows:
  • Pricing: Intercompany and customer quotations in GPMS (inhouse project/price management system, liaising with internal – Pricing EMEA and Global Account Pricing Teams, updating/amending and uploading into SAP
  • Project Entry – capture SURES (Briefs) into GPMS and monitor workflow from beginning to complete
  • Finance: PR’s, Expenses, FOREX
  • Travel Arrangements: VISA’s, Flight booking (local/international) and board pass issuing, accommodation, car rental
  • Diary Management: appointment scheduling (internal/external), prepare for meeting (venue, catering, documentation)
  • Reason to Leave:
  • Consideration would be made in the event I was offered an opportunity which advanced my career.

Sales Support Executive/Commercial Assistant

Givaudan S.A. (Pty) Ltd
03.2017 - 09.2022
  • Sales administrative support for Key Account Managers, locally and regional – as required
  • Pricing: pricelist maintenance (monthly, quarterly, bi-annually), liaising with internal – Pricing SAMEA and Global Account Pricing Teams, updating/amending and uploading into SAP.

Sales Administration Planner / Scheduler Sales

Vesuvius S.A. (Pty) Ltd
09.2011 - 02.2017
  • Administration
  • Internal Administration Support for Plant Managers/Engineers, Invoicing, Order-Entry (Contractual & Direct Sales), Quotations (Contractual & Direct Sales), Delivery Notes, POD’s, Actioning correspondence received via fax and email, Reports and Filing
  • Inventory Control
  • Plan and Manage stock requirements (FG) for four plants, S&OP, Monitoring of Min/Max levels, Forecasting, Scheduling, Stock-Taking, Reports
  • Logistics Administration
  • Monitor/Plan weekly shipment of O/Seas Supplier Orders
  • Ensure that goods ordered are shipped on requested dates
  • Ensuring relevant vessel details, together with documentation is received (eg
  • Load Order, Invoice, Packing List, Bill of Lading, etc.)
  • Actioning correspondence received via fax and email from forwarding agents (Shipping Instruction, Shipment Notifications, Track and Trace, Clearing Instructions.), GIT
  • Buyer
  • Purchase Requisitions (Contractual, Direct Sales and Intercompany), Purchase Orders (Contractual, Direct Sales and Intercompany), Supplier Relations (Follow Up on O/Standing P.O., PPV, Pricing), LCT, Receipting (GRN), Distribution and Filing
  • Reason for Leaving: Growth opportunity together with better earning potential

Cashier

Vuka Stores and Hardwarre
03.2000 - 12.2011
  • Handling Cash Transactions on a day to day basis - Take payment in exchange of products
  • Issue receipts, refunds and change
  • Bag/Box parcels
  • Maintain clean and tidy check-out area
  • Balance cash registers at the end of each shift
  • Reason for Leaving: Re-Located

Inventory / Warehouse / Operations Administrator, Office Administration

Minema Chemicals (Pty) Ltd
04.2010 - 08.2011
  • Bill of Materials, Planning & Forecasting (Contract Orders / Standing Orders /
  • Direct Sales), Creating Jobs on In-house System (Packaging Master), Allocation of Packaging Material & Bulk Stock/Raw Material for Scheduled Production, Printing Labels, Manufacturing/Capturing of goods on Pastel (Stock Adjustments and Inputs)
  • Warehouse / Inventory Control
  • Oversee Picking and Packing in conjunction with Housekeeping, Monitoring of Min/Max levels (Raw Material / Finished Goods / Packing Material), Purchase Requisitions, Supplier Queries, Reconciles SOH vs System, Quality Control –Occupational Health / Safety Procedures (ISO 9001)
  • Logistics /,
  • Plan daily route for Deliveries, Ensuring Driver has correct paperwork (Delivery Notes), Record/Documentation Maintenance, Invoicing, Issuing/Distribution, Receiving and Receipting (GRN), Customer Service – Delivery Queries / Returns, MSDS & COA Updating, Ordering of Stationary and Office Supplies
  • Reason for Leaving: Growth opportunity together with better earning potential.

Internal Sales – Team Leader

Minema Chemicals (Pty) Ltd
04.2009 - 03.2010
  • Overseeing Internal Sales Team on:
  • Customer Service, Quotations, Order Entry, Complaints, Returns, Back-Orders
  • Actioning all correspondence received via telephone, fax and email
  • Reports
  • Back-orders, Sales, Quotation Conversion

Internal Sales Consultant

Sigma – Aldrich S.A
10.2006 - 03.2009
  • Customer Service (Western Cape Region, but not limited to)
  • Actioning all correspondence received via telephone, fax and email:
  • Quotations, Order-Entry, Track and Trace, Back-Orders, Complaints, Customer Query, Compliance, Support for External Representative, Literature Ordering and Distribution, Filing
  • E-Commerce
  • Customer Master – Database Administration, Customer Account Registration, Customer Online Support, P.O
  • Review and Releasing, Compliance
  • Reason for Leaving: Career advancement, with the opportunity to study.

Receptionist

Sigma – Aldrich S.A
07.2006 - 09.2006
  • Serve visitors by greeting, welcoming, directing and announcing them appropriately
  • Answer, screen and forward any incoming phone calls while providing basic information when needed
  • Receive and sort daily mail/deliveries/couriers
  • Perform other clerical receptionist duties such as email, filing, photocopying, collating, faxing etc.

Telesales Operator

Kirby
06.2005 - 12.2005
  • Sales, Cold-Calling, Referrals, Booking Demonstrations, Customer Service, General Administration.

Sales Assistant

01.2002 - 12.2004
  • Pleasantly deal with customers to ensure satisfaction
  • Ask customers if they would like to be assisted
  • Direct or escort customers to the right aisle or sales representative
  • Manage POS Process
  • Handling Cash/Electronic Transactions on a day to day basis
  • Issue receipts, Refunds and Change
  • Bag/Box items purchased
  • Maintain clean and tidy check-out area
  • Merchandising (Assist with stocking shelves and rotating items), Stock Control and Handling, Receiving, Customer Service
  • Reason for Leaving: Re-Located

Education

National Certificate Generic Management NQF Level 5 - undefined

Diploma - Operations Mgt

Varsity College

BBA 1 (BACHELOR BUSINESS ADMIN) - undefined

REGENESYS BUSINESS SCHOOL

Certificate – Professional Office Manager (CBM Training) - undefined

Skills

Efficient Office/Sales Administration, Computer Literacy (Google Applications – Mail/Drive/Calendar, Lotus Notes, MS Outlook, MS Office Applications - Excel/Word/PowerPoint, Adobe, ERP Systems – Syspro/Pastel/SAP, Project Management Systems – IBIS / GPMS, SRM, Power BI, SAP BI, Communication (Verbal, written and listening), Time Management, Pro-Active, Team-Player, Adaptability and Works well under pressureHavatech – Skills Training and Develpment CollegeDiploma – Office AdministrationIntro to Computers, Basics of Windows Microsoft (Word, Excel, Access & PowerPoint), Email, Effective Business Communication, Telephone Etiquette, Typing, FilingPage 2

Accomplishments

  • National Certificate: Generic Management - SAQA 59201 (NQF Level 5) (Module 1)
  • Build teams to achieve goals and objectives
  • Lead people development and talent management
  • Devise and apply strategies to establish and maintain workplace relationships
  • Manage a diverse work force to add value
  • Apply the principles of ethics to improve organizational culture (Module 2)
  • Develop, implement and evaluate an operational plan
  • Formulate recommendations for a change process
  • Analyze leadership and related theories in a work context
  • Apply mathematical analysis to economic and financial information
  • Use communication techniques effectively (Module 3)
  • Apply the principles of knowledge management
  • Create and manage an environment that promotes innovation
  • Monitor and evaluate team members against performance standards
  • Monitor, assess and manage risk
  • Select and coach first line managers
  • Apply a systems approach to decision making (Module 4)
  • Develop, implement and evaluate a project plan
  • Manage the finances of a unit (Module 5)
  • Identify brand mix elements
  • Conduct negotiations to deal with conflict situations
  • Interpret and manage conflicts within the workplace
  • Recruit and select candidates to fill defined positions
  • Demonstrate ways of dealing with the effects of dread diseases and in particular HIV/AIDS
  • 2019
  • CBM Training
  • Certificate – Professional Office Manager (US 110003: Develop administrative
  • Procedures in a selected organization) 2012
  • Varsity College
  • Diploma – Operations Management
  • Forecasting, Design of Goods & Services, Process Design, Strategy & Management, Quality Management, Quality Tools & Techniques, Supply Chain Management, Inventory Management, Materials Requirements Planning (MRP), Capacity Planning, Aggregate Planning, Short-Term Scheduling, Operations Management Challenges
  • 2005

Timeline

Commercial Assistant

MANE South Africa (Pty) Ltd
10.2022 - Current

Commercial Assistant •Sales Support Executive •Sales Administration Planner / Scheduler •Inventory / Warehouse / Operations Administrator, Sales – Team Leader •Internal Sales Consultant •Receptionist •Telesales Operator •Sales Assistant •Cashier

Givaudan
01.2021

Sales Support Executive/Commercial Assistant

Givaudan S.A. (Pty) Ltd
03.2017 - 09.2022

Sales Administration Planner / Scheduler Sales

Vesuvius S.A. (Pty) Ltd
09.2011 - 02.2017

Inventory / Warehouse / Operations Administrator, Office Administration

Minema Chemicals (Pty) Ltd
04.2010 - 08.2011

Internal Sales – Team Leader

Minema Chemicals (Pty) Ltd
04.2009 - 03.2010

Best Customer Service Consultant

Sigma Aldrich
01.2008

Internal Sales Consultant

Sigma – Aldrich S.A
10.2006 - 03.2009

Receptionist

Sigma – Aldrich S.A
07.2006 - 09.2006

Telesales Operator

Kirby
06.2005 - 12.2005

Sales Assistant

01.2002 - 12.2004

Cashier

Vuka Stores and Hardwarre
03.2000 - 12.2011

National Certificate Generic Management NQF Level 5 - undefined

Diploma - Operations Mgt

Varsity College

BBA 1 (BACHELOR BUSINESS ADMIN) - undefined

REGENESYS BUSINESS SCHOOL

Certificate – Professional Office Manager (CBM Training) - undefined

JOY HARRIS