Carol Xola Sayiya
Liquor Telesales Administrator
Kabokweni,Mpumalanga
Summary
Highly successful administrator with a talent for motivating teams and streamlining operations. Known for analytical problem-solving and persuasive communication, excelling at thinking outside the box for creative solutions. Proven leadership, organizational, and customer relations skills. Self-motivated individual who independently solves problems and keeps teams on task to handle diverse business requirements. History of retaining clients and maintaining strong relationships. Organized and dependable, skilled at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time role that presents professional challenges and allows leveraging of interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Liquor Telesales Administrator
Walmart TA MakroSA
Nelspruit, Mpumalanga, South Africa
01.2019 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Read competitors environment to enhance customer Service.
- Product knowledge and stock rotation skills.
- Placing stock orders in the system to keep stock handling balanced.
- Assist customers with quotations and sales transactions.
- Reading through targets and working on sales to meet daily, weekly, Monthly and Yearly budget.
- Customer database and compliance.
CADET/ TRAINEE MANAGER
MAKRO
01.2015 - 01.2018
- Promoted teamwork and collaboration among cadets by organizing team-building activities and exercises.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Department to department operational training across the organisation.
- Management training across the company.
- Accurate receiving of stock in the organisation, communicating with suppliers on errors. Correcting errors and communicating with departments with regards to stock received.
- Stock counts and stock handling. Ensuring accuracy and balancing out stock.
- Minimising shrinkage and damages.
- Training in sales and Marketing department of the organisation.
- Sales reports, defecting customers report, top buying customers report, comparative report, Customer Representative reports, Master database report.
Education
Grade 12 - undefined
Mhlume Secondary School
Bachelor Of Commerce - Business Management
University of South Africa
Nelspruit Skills
Staff Management
Sorting and labeling
Strategic planning
Budgeting
Administrative support
Office management
Business administration
Mail handling
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Good Telephone Etiquette
Written Communication
Multitasking Abilities
Critical Thinking
Type Software Proficiency
Data Entry
Interpersonal Communication
Dependable and Responsible
Analytical and Critical Thinking
Training and Development
Performance improvement
Office administration
Documentation and reporting
Product knowledge
Tertiary
UNISA [University of South Africa], Bcom in Business Management, Not yet completed (Academic record attached)
Personalidentity
Carol Xola, Sayiya,Female,
Identity no: 9602030589083,
South African,
excellent, Microsoft office Word, email and internet, disciplined, Ready to work within a team, Ready to work hard, fast and accurately, Have a high motivation to learn and to be open minded, Intend to be a successful person
References
- Sizwe Ndlovu, Liquor Manager, Makro Mbombela, 079 986 1077 / 013-1011-182
- Mary-Ann Malabela, General Sales Assistant Manager, Makro, 079 180 5636/ 013-101-219
- Angel Mndebele, Liquor Trader, Makro Mbombela, 079 412 5590/ 013-101-215
Disclaimer
I Carol Xola Sayiya hereby declare that the information above is correct and accurate.
Accomplishments
- Supervised team of staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Bilingual or Proficient (C2)
Siswati
Bilingual or Proficient (C2)
Interests
Reading, travelling, learning, discovering new things
Timeline
Liquor Telesales Administrator
Walmart TA MakroSA
01.2019 - Current
CADET/ TRAINEE MANAGER
MAKRO
01.2015 - 01.2018
Grade 12 - undefined
Mhlume Secondary School
Bachelor Of Commerce - Business Management
University of South Africa