Alicia Hodgson
Cabin Crew
Brakpan
Overview
4
4
years of professional experience
Work History
Call Centre Agent
Affinity Health
3 2022 - 12.2023
- Design and implement effective marketing strategies to sell new insurance contracts or adjust existing ones
- Contact potential clients and create rapport by networking, cold calling, using referrals etc
- Appraise the wishes and demands of business or individual customers and sell the suitable protection plans
- Collect information from clients on their risk profiles in order to offer them the proper solution
- Prepare reports to shareholders on the success of your business endeavors
- Retain continuous awareness of transactions, sales and terms and keep relative records
- Check insurance claims to solidify trust and safeguard reputation
- Frequently replenish job-specific knowledge and apply it on the field
- Fulfill all company-established policy obligations.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Responded proactively and positively to rapid change.
Promotions Coordinator
Dabi Dabi Global
01.2021 - 02.2022
- Running in-store promotions
- Consumer Behavior Analysis
- Marketing strategy development
- Reason for leaving: Company stopped promotions.
- Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
- Collected performance data on each promotion to better plan future events.
- Used environmentally-conscious marketing strategies for traditional products.
Passenger Handling
Bidair Services
04.2018 - 03.2020
- Acquiring new customers; Tickets sales; Quotations of flights; Bookings, Boarding, Arrivals of flights; General Administration.
- Managed emergency situations calmly and effectively, prioritizing passenger safety above all else.
- Enhanced overall flight experience for passengers through clear communication, attentive service, and smooth aircraft handling techniques.
- Processed customer transactions efficiently while maintaining accuracy in cash handling and inventory management.
- Assisted in the development of company-wide training programs designed to educate employees on proper handling of sensitive materials, reducing risk of breaches or leaks in confidential documents.
Dept Collector
Ismail and Dayhia
01.2018 - 03.2018
- Advising debtors of the possible consequences of non-payment
- Communicating with clients via post, telephone and emails
- Keeping administrative records up to date
- Contacting people who owe money to the company
- Reason for leaving: New Challenges and Growth.
- Enhanced company reputation by professionally handling sensitive financial matters.
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
- Conducted thorough research to locate hard-to-reach debtors, improving overall success rates in collecting outstanding balances.
Education
Flite Dux
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Skills
- Professional Demeanor
- Key holder experience
- Customer service excellence
- Complaint Investigation
- Customer service optimization
- Call Control
- Problem Resolution
Last Name
Hodgson
Driver License
C1 (code 10)
Id Passport Number
9012130234087
Spoken Languages
- English
- Afrikaans
- Zulu
Erp Software Skills
- Microsoft Office, Intermediate
- ProSales Rep, Intermediate
- Vicidial Open Source Contact Center Suite, Advanced
References
- Affinity Health, Eldeze Trollap, 081 707 2913
- Dabi Dabi Global, Candice Opoku, 0828131766
- Bidair HR Department, Judith, 011 390 3791
- Mango airline, Bianca Van Zyl, 079 038 7551
- Ismail and Dayhia, Michael Mclair, 011 597 2183
- C.E.O Aviation Medicine, Sir I L McDermott, 082 288 6482
Timeline
Promotions Coordinator
Dabi Dabi Global
01.2021 - 02.2022
Passenger Handling
Bidair Services
04.2018 - 03.2020
Dept Collector
Ismail and Dayhia
01.2018 - 03.2018
Call Centre Agent
Affinity Health
3 2022 - 12.2023
Flite Dux
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