Angela Ntlele
Contact Centre Service Agent
Centurion,GP
Summary
I am hard working individual with a practical approach, who always perseveres to achieve the best results. I have completed my Diploma in Human Resource Management. My expertise and passion are in great customer care. I have worked as a Call Centre Agent and a Sales Consultant. I have proven ability to manage and complete tasks as well as accept and adjust to continuous change. PERSONAL ATTRIBUTES: Ability to work with a team - Always willing to learn and improve skills. - Good time keeper - Ability to learn systems quickly.
Overview
7
7
years of professional experience
Work History
Call Centre Agent
Consulta Research
Centurion, Gauteng
04.2014 - 09.2018
- Collecting and capturing data
- Ensuring customers satisfaction
Sales Consultant
Confez Clothing
Randburg, Gauteng
03.2011 - 02.2014
I strengthened my customer service skills in this position as I got to physically serve walk in customers, assisted them and made their shopping experiences pleasurable.
Education
National Diploma - Human Resources Management
University of South Africa, Damelin
Computer Skills for Windows and - undefined
Thuto Lehakwe Highschool
Senior Certificate : Gr.12 - undefined
Skills
Cold calling experience
Call center environment
New agent training
Call management
Helpdesk call support
Call center operations
Report preparation
Complaint resolution
Sales expertise
Bilingual [Setswana, isiXhosa]
Problem-solving
Retail store support
Professional telephone demeanor
References
- Julius Khoza, Team Leader at Consulta Research: 083 440 0287 / 012 665 6200
- Melanie Booliya, Quality Assurer at Consulta Research: 065 924 8021 / 012 665 6200
- Feziwe Zimu, Store Manager at Confez Clothing: 084 534 8203
Timeline
Call Centre Agent
Consulta Research
04.2014 - 09.2018
Sales Consultant
Confez Clothing
03.2011 - 02.2014
National Diploma - Human Resources Management
University of South Africa, Damelin
Computer Skills for Windows and - undefined
Thuto Lehakwe Highschool