TUMISANG MOEPENG
Midrand,GP
Summary
Highly organised and detail-oriented Office Administration and Customer Service professional with experience in healthcare administration, reception, call centre operations, data capturing, and examination support. Proven ability to manage front-office functions, maintain accurate records, support daily operations, and deliver professional, empathetic customer service. Known for strong attention to detail, reliability, adaptability, and the ability to work efficiently under pressure while maintaining confidentiality and compliance.
Overview
3
3
years of professional experience
Work History
Call Centre Agent
Pretoria Station
Pretoria, GP
03.2023 - 02.2024
- Managed high volumes of inbound and outbound calls in a professional and courteous manner.
- Assisted customers with enquiries, complaints, and service-related requests.
- Accurately captured, updated, and verified customer information on internal systems.
- Maintained high levels of customer satisfaction through clear communication and problem resolution.
- Followed scripts, quality standards, and organisational procedures consistently.
- Met performance, productivity, and quality assurance targets.
- Escalated complex or unresolved issues in line with company policies.
Examination Assistant – NSC (Matric)
Department Of Education
Klerksdorp, NW
11.2025 - 12.2025
- Supported examination operations during the NSC marking period.
- Scanned and processed examination scripts and question papers accurately.
- Organised scripts according to sequence numbers and examination requirements.
- Assisted with mark calculation, verification, and quality checks.
- Ensured strict confidentiality and adherence to examination regulations.
- Worked efficiently under pressure during high-volume operational periods.
Administrative Clerk / Office Assistant
Pretoria West Hospital
Pretoria, Gauteng
07.2024 - 01.2025
- Provided comprehensive administrative and clerical support to medical and administrative departments.
- Managed patient files, records, and data capturing with a high level of accuracy.
- Handled front-desk duties, including visitor assistance, call handling, and enquiry resolution.
- Scheduled appointments, meetings, and departmental activities.
- Prepared basic reports, spreadsheets, and documentation for supervisors.
- Maintained organised filing systems to ensure efficient record retrieval.
- Assisted with office supply control and general office organisation.
- Ensured compliance with confidentiality requirements, POPIA, and internal policies.
Education
Advanced Diploma - Administrative Information Management
Tshwane University of Technology
12.2025
Diploma - Administrative Information Management
Tshwane University of Technology
05.2025
National Senior Certificate - Matric
Kebonang Secondary School
01.2017
Skills
- Office Administration
- Clerical Support
- Reception Operations
- Front Desk Operations
- Customer Service
- Client Relations
- Attention to Detail
- Data Capturing
- Data Verification
- Call Centre Operations
- Professional Telephone Etiquette
- Records Management
- Document Management
- Filing Systems
- Diary Coordination
- Meeting Coordination
- Appointment Coordination
- Microsoft Office Suite
- Email Management
- Correspondence Management
- Report Preparation
- Basic Data Analysis
- Confidentiality
- Ethics
- POPIA Compliance
- Time Management
- Task Prioritisation
- Problem Solving
- Initiative
- Team Collaboration
- Administrative Support
- Adaptability
- Willingness to Learn
- Customer Query Resolution
- Organisational Skills
- Planning Skills
Languages
English
Bilingual or Proficient (C2)
Setswana
Advanced (C1)
Afrikaans
Upper intermediate (B2)
Zulu
Upper intermediate (B2)
Career Interests
- Office Administrator
- Administrator
- Admin Clerk
- Receptionist
- Personal Assistant
- Data Capturer
- Customer Support
- Call Centre Agent
Timeline
Examination Assistant – NSC (Matric)
Department Of Education
11.2025 - 12.2025
Administrative Clerk / Office Assistant
Pretoria West Hospital
07.2024 - 01.2025
Call Centre Agent
Pretoria Station
03.2023 - 02.2024
Advanced Diploma - Administrative Information Management
Tshwane University of Technology
Diploma - Administrative Information Management
Tshwane University of Technology
National Senior Certificate - Matric
Kebonang Secondary School