Sincerity Nthabiseng Motsaanaka
Call Centre Administrator
East Rand
Summary
Seeking to contribute as a valuable asset to the business and capitalize on growth opportunities within the organization.
Overview
13
13
years of professional experience
Work History
Call Centre Agent
Nozuko Nxusani Inc.
01.2019 - 01.2024
- Collection/ Tracing
- Requesting LODs and Summon
- Call center telephonically and technically
- Search work on CPB Systems/ Debt.Col
- Updating Notes on SAP, & issuing statements to clients
- Assisting with:
- Distribution of accounts
- Monitoring clients payment and incoming payments
- Following up on outstanding accounts
- Allocating of payments received from clients
- Doing weekly & monthly reports
- Issuing LODs and summons
- Preparation of invoices
Debtors & Creditors Controller
Rennies Travel
01.2011 - 01.2018
- Debtors Controller(2011-2016)
- Perform the full debtors control function
- Communicate with customers effectively
- Take instruction from AR supervisor on action required
- Apply available technology to all deliverables and outputs
- Ensure credit terms granted in line with the signed contract
- Daily allocation of payments according to remittances
- Compiling all documents, i.e invoices, client statement, reconciliations with customers
- Provide feedback on the resolution of the query to the concerned parties frames
- Attend and chair customer meetings when required
- Creditors Controller(2016-2018)
- Providing financial, administrative, and clerical services to ensure effective and accurate financial and administrative operations
- Capturing of invoices, credit notes and receipts
- Issuing of statements to clients, ensuring that debts are paid in a timely manner
- Analysis of debtors Age Analysis
- Communicate with customers effectively
- Chase overdue invoices by telephone, email and letters within agreed timescales
- Respond promptly and completely to both client and internal queries
- Balance the amount of invoices on the remittance advice with the invoices as per the clients statement
Education
Learnership Programme - undefined
Bidvest
01.2005 - 1 2006
Diploma - Office Management
Unisa
01.2007 - 1 2008
Certificate - Basic Accounting
Boston City Campus
01.2016 - 1 2017
Skills
Communication Skills
MS Office Suite
SAP
Galileo
Customer Service
Attention to detail
Administration
Active Listening
Persuasion
Desire to help people
Ability to sell products and services
References
- Sandra Matlaila, Rennies Travel, 0861777479
- Lindo Ndwandwe, HR Director, 0674264954
Timeline
Call Centre Agent
Nozuko Nxusani Inc.
01.2019 - 01.2024
Certificate - Basic Accounting
Boston City Campus
01.2016 - 1 2017
Debtors & Creditors Controller
Rennies Travel
01.2011 - 01.2018
Diploma - Office Management
Unisa
01.2007 - 1 2008
Learnership Programme - undefined
Bidvest
01.2005 - 1 2006