Summary
Overview
Work History
Education
Skills
Languages
Websites, Portfolios and Profiles
Additional information
Interests
Timeline
Generic

Sinthumule Usimphire

Belhar

Summary

I am a motivated and enthusiastic individual with a strong desire to contribute in a dynamic work environment. My skills in communication, problem-solving, and teamwork have prepared me to handle challenges effectively. I am eager to apply these abilities and gain hands-on experience in a professional setting. While I may not have formal experience, I am highly adaptable and committed to learning quickly. I am open to starting in an entry-level position and dedicated to continuous growth. My goal is to contribute meaningfully while advancing my skills and knowledge. Adaptable professional with strong communication and analytical skills. Demonstrates a commitment to teamwork and problem-solving while delivering exceptional service in fast-paced environments. Eager to leverage interpersonal strengths and contribute to organisational success.

Overview

2
2
years of professional experience

Work History

Call Centre Agent

EXL Services
01.2023 - 01.2025
  • Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
  • Developed customer service skills over two years in call centre environment, effectively addressing diverse customer needs.
  • Crafted accurate, professional email responses to customer inquiries, ensuring timely and clear communication.
  • Updated knowledge of company policies and procedures to deliver precise information and support to customers.

Project Leader

CPUT
Bellville
01.2023 - 03.2024
  • Led a team of 6 in designing a bin hoist for garbage trucks.
  • The design was ranked 4th out of 37 designs.
  • Bin Hoist Design
  • Utilised project management software tools to streamline workflows and enhance team collaboration.

Education

Diploma in Mechanical Engineering -

Cape Peninsula University of Technology
05-2026

Skills

  • Communication skills
  • Listening Skills
  • Analytical Thinking
  • Writing and Verbal Communication
  • Technical Skills
  • Basic Computer Skills (Microsoft Excel, Word, PowerPoint)
  • Project management
  • Data analysis

Languages

English
Venda

Websites, Portfolios and Profiles

Usimphire Sinthumule

Additional information

  • Extremely accurate with a keen eye for detail
  • Quick thinking and adaptable problem-solving abilities
  • Strong time management skills
  • Able to work efficiently under pressure

Interests

  • Chess
  • Creative Writing

Timeline

Call Centre Agent

EXL Services
01.2023 - 01.2025

Project Leader

CPUT
01.2023 - 03.2024

Diploma in Mechanical Engineering -

Cape Peninsula University of Technology
Sinthumule Usimphire