Mangi Maringa
Sandton
Summary
To enhance professional skills. Secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the company.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Call centre agent
Bidvest McCarthy
1 2022 - Current
- Answering inbound calls in timely and friendly manner
- Evaluating problems of caller and providing proper solutions
- Responding to needs of customers and providing personalized service
- Providing information on company's products and services
- Researching needed information using available resources
- Routing calls to other team members whenever needed
- Making relevant notes from customer interaction
- Identifying any issues that customers might be struggling with
- Reporting on customer feedback
- Managing and updating customer database
- Following up on customer calls
- Responding to customer inquiries through office what Sapp site, Live Chat, Email.
- Act as coordinator between Salas person /buyer and client.
- Advice client about buying or selling their vehicles. Helping client get vehicle within their interest or budget on website.
- Assisting client to complete finance application over phone
- Managed over 50 customers calls per day
- Increased sales
- Developed strong communication and organizational skills through working on group projects
- Organized and detail-oriented with strong work ethic
- Proved successful working within tight deadlines and fast-paced environment
- Demonstrated strong organizational and time management skills while managing multiple projects
- Applied effective time management techniques to meet tight deadlines
- Passionate about learning and committed to continual improvement
- Developed strong organizational and communication skills through coursework and volunteer activities
- Developed and maintained courteous and effective working relationships
- Cultivated interpersonal skills by building positive relationships with others
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Gained extensive knowledge in data entry, analysis and reporting
- Worked well in team setting, providing support and guidance
- Proven ability to develop and implement creative solutions to complex problems
- Resolved problems, improved operations and provided exceptional service
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Excellent communication skills, both verbal and written
- Demonstrated creativity and resourcefulness through development of innovative solutions
PA
University of Pretoria
01.2020 - 01.2021
- Dealing with correspondence and phone calls
- Managing diaries and organizing meetings
- Managing and controlling appointments
- Organizing events and conferences
- Typing meetings, reports, presentations and plans
- Filing paperwork
- Driving manager to required places
- Assisting manager with presentations
- Demonstrated leadership skills in managing projects from concept to completion
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed time efficiently in order to complete all tasks within deadlines
Team members
Love life (tsakane clinic
01.2017 - 01.2020
- Provided educational support
- Outdoor activities
- Caring for children (on weekends)
- Nurturing and loving on these children
- Attending to their physical needs
- Physical training
- Teaching English
Technical support (help desk)
Prophecy training college
1 2018 - 1 2019
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to root of their problem
- Providing timely and accurate customer feedback
- Talking customers through series of actions to resolve problem
- Following up with clients to ensure problem is resolved
- Replacing or repairing necessary parts
- Supporting roll-out of new applications
- Providing support in form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies
Team members
KfKfcc
01.2016 - 01.2017
- Sale
- Cleaning
- Interaction with customers and make customers happy at all times
- Keeping the environment clean
- Cooking and selling products
- Suggesting promotions
Education
High certificate in IT (Technical support) - Hardware, software communications and networking
Prophecy Training College
Kempton Park, South Africa 01.2018 - 05.2019
Computer skills certificate -
MSc Business College
Kempton Park, South Africa 01.2016 - 12.2016
High certificate in law -
Unisa
Pretoria, South Africa 01.2017 - 05.2018
Bachelors of law -
Unisa
Pretoria, South Africa 01.2019 - Current
Matric certificate -
Dr Harry Gwala Secondary
Davey Ton, South Africa 01.2015 - 12.2015
Skills
Leadership skills
undefinedCertification
Code C1(own vehicle)
Personal Information
Date of Birth: 04/11/96
References
- MthokozisiMthokozisi, Supervisor, 010242004
- Cliff Cliff, Mentor, 0113949022
- Emanuel Emanuel, Project manager, 0790466957
Timeline
PA
University of Pretoria
01.2020 - 01.2021
Bachelors of law -
Unisa
01.2019 - Current
High certificate in IT (Technical support) - Hardware, software communications and networking
Prophecy Training College
01.2018 - 05.2019
Team members
Love life (tsakane clinic
01.2017 - 01.2020
High certificate in law -
Unisa
01.2017 - 05.2018
Team members
KfKfcc
01.2016 - 01.2017
Computer skills certificate -
MSc Business College
01.2016 - 12.2016
Matric certificate -
Dr Harry Gwala Secondary
01.2015 - 12.2015
Call centre agent
Bidvest McCarthy
1 2022 - Current
Technical support (help desk)
Prophecy training college
1 2018 - 1 2019
Code C1(own vehicle)
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