Mangi Maringa
Sandton
Summary
To enhance professional skills. Secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the company.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Call centre agent
Bidvest McCarthy
1 2022 - Current
- Answering inbound calls in timely and friendly manner
- Evaluating problems of caller and providing proper solutions
- Responding to needs of customers and providing personalized service
- Providing information on company's products and services
- Researching needed information using available resources
- Routing calls to other team members whenever needed
- Making relevant notes from customer interaction
- Identifying any issues that customers might be struggling with
- Reporting on customer feedback
- Managing and updating customer database
- Following up on customer calls
- Responding to customer inquiries through office what Sapp site, Live Chat, Email.
- Act as coordinator between Salas person /buyer and client.
- Advice client about buying or selling their vehicles. Helping client get vehicle within their interest or budget on website.
- Assisting client to complete finance application over phone
- Managed over 50 customers calls per day
- Increased sales
- Developed strong communication and organizational skills through working on group projects
- Organized and detail-oriented with strong work ethic
- Proved successful working within tight deadlines and fast-paced environment
- Demonstrated strong organizational and time management skills while managing multiple projects
- Applied effective time management techniques to meet tight deadlines
- Passionate about learning and committed to continual improvement
- Developed strong organizational and communication skills through coursework and volunteer activities
- Developed and maintained courteous and effective working relationships
- Cultivated interpersonal skills by building positive relationships with others
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Gained extensive knowledge in data entry, analysis and reporting
- Worked well in team setting, providing support and guidance
- Proven ability to develop and implement creative solutions to complex problems
- Resolved problems, improved operations and provided exceptional service
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Excellent communication skills, both verbal and written
- Demonstrated creativity and resourcefulness through development of innovative solutions
PA
University of Pretoria
01.2020 - 01.2021
- Dealing with correspondence and phone calls
- Managing diaries and organizing meetings
- Managing and controlling appointments
- Organizing events and conferences
- Typing meetings, reports, presentations and plans
- Filing paperwork
- Driving manager to required places
- Assisting manager with presentations
- Demonstrated leadership skills in managing projects from concept to completion
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed time efficiently in order to complete all tasks within deadlines
Team members
Love life (tsakane clinic
01.2017 - 01.2020
- Provided educational support
- Outdoor activities
- Caring for children (on weekends)
- Nurturing and loving on these children
- Attending to their physical needs
- Physical training
- Teaching English
Technical support (help desk)
Prophecy training college
1 2018 - 1 2019
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to root of their problem
- Providing timely and accurate customer feedback
- Talking customers through series of actions to resolve problem
- Following up with clients to ensure problem is resolved
- Replacing or repairing necessary parts
- Supporting roll-out of new applications
- Providing support in form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies
Team members
KfKfcc
01.2016 - 01.2017
- Sale
- Cleaning
- Interaction with customers and make customers happy at all times
- Keeping the environment clean
- Cooking and selling products
- Suggesting promotions
Education
High certificate in IT (Technical support) - Hardware, software communications and networking
Prophecy Training College
Kempton Park, South Africa 01.2018 - 05.2019
Computer skills certificate -
MSc Business College
Kempton Park, South Africa 01.2016 - 12.2016
High certificate in law -
Unisa
Pretoria, South Africa 01.2017 - 05.2018
Bachelors of law -
Unisa
Pretoria, South Africa 01.2019 - Current
Matric certificate -
Dr Harry Gwala Secondary
Davey Ton, South Africa 01.2015 - 12.2015
Skills
Leadership skills
Communication skills
Coordinating skills
Interpersonal skills
Ability to work positively under pressure
Ability to take initiative and work under own direction
Accurate record-keeping and Mentoring skills
Computer literacy (Microsoft Word, Excel Power point, Access Internet, Email and Web Authoring)
CASP
LARD
Mentorship Policy Land Reform
PFMA and DORA
Good communication and interpersonal skills
Ability to work under pressure
Time management
Certification
Code C1(own vehicle)
Personal Information
Date of Birth: 04/11/96
References
- MthokozisiMthokozisi, Supervisor, 010242004
- Cliff Cliff, Mentor, 0113949022
- Emanuel Emanuel, Project manager, 0790466957
Timeline
PA
University of Pretoria
01.2020 - 01.2021
Bachelors of law -
Unisa
01.2019 - Current
High certificate in IT (Technical support) - Hardware, software communications and networking
Prophecy Training College
01.2018 - 05.2019
Team members
Love life (tsakane clinic
01.2017 - 01.2020
High certificate in law -
Unisa
01.2017 - 05.2018
Team members
KfKfcc
01.2016 - 01.2017
Computer skills certificate -
MSc Business College
01.2016 - 12.2016
Matric certificate -
Dr Harry Gwala Secondary
01.2015 - 12.2015
Call centre agent
Bidvest McCarthy
1 2022 - Current
Technical support (help desk)
Prophecy training college
1 2018 - 1 2019