MMATAPA JOSTINA MAKWELA
Midrand, GP,South Africa
Summary
Professional and detail-oriented administrative and customer service professional with over 5 years of experience in office administration, customer support, communication management, and operational coordination. Skilled in handling customer enquiries, maintaining quality standards, resolving issues efficiently, and supporting fast-paced environments. Strong knowledge of Microsoft Office, reporting, recordkeeping, telephonic etiquette, and customer service processes. Adept at monitoring performance, ensuring accuracy, and maintaining professionalism in customer-focused environments. A proactive and adaptable team player seeking opportunities within Quality Assurance (QA), call centre operations, customer support, administration, or BPO environments.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Call Centre Agent
MEDSAFU
Pretoria, south Africa
2025.02 - 2025.12
- Coordinated comprehensive medical aid brokerage activities with Bonitas, Discovery, and Medshield, ensuring tailored healthcare solutions for diverse client needs.
- Increased client trust by providing accurate product information.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Improved team productivity through effective collaboration and teamwork.
- Documented all phone interactions for record keeping and quality control purposes.
- Built positive customer rapport through friendly, professional communication.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
Front Office Administrator
Climamark College
Polokwane, Limpopo
2023.03 - 2024.03
- Coordinated communications, registrations, financial processing, and administrative operations.
- Handled incoming calls, customer enquiries, and student support services.
- Maintained accurate academic and administrative records.
- Scheduled meetings and coordinated communication between departments.
- Assisted with admissions, enrolment, and learner support processes.
- Maintained filing systems and ensured compliance with documentation procedures.
- Conducted data capturing, reporting, and inventory tracking.
- Supported facilitators, assessors, and project coordinators with administrative duties.
- Assisted in resolving client and learner concerns professionally and efficiently.
- Achievements
- Improved customer satisfaction through prompt communication and problem resolution.
- Streamlined office administration and record management processes.
Receptionist Administrator
RPMGLOBAL
Centurion
2019.09 - 2022.03
- Managed front office operations and handled high-volume inbound calls and visitor enquiries professionally.
- Maintained accurate electronic and paper filing systems for efficient record retrieval.
- Coordinated meetings, schedules, office communication, and administrative support functions.
- Assisted with customer service queries and ensured timely issue resolution.
- Prepared reports, updated records, and supported office workflow efficiency.
- Maintained confidentiality and professionalism when handling sensitive information.
- Tracked office supplies and coordinated procurement requirements.
- Supported departments through accurate documentation, data capturing, and communication management.
- Ensured professional reception standards and positive customer experience.
- Achievements
- Improved office efficiency through organized filing and communication systems.
- Maintained professional customer service standards in a fast-paced office environment.
English Electronic School Trainer
Masebapale Resources
Polokwane, Limpopo
2017.05 - 2019.07
- Trained learners on the use of educational technology to improve English literacy and comprehension.
- Monitored learner performance and evaluated assessment results.
- Compiled and presented reports using spreadsheets and administrative tools.
- Maintained accurate learner records and performance documentation.
- Provided support to teachers and coordinated classroom activities.
- Delivered feedback and monitored progress to ensure performance standards were met.
- Assisted with planning, administration, and reporting activities.
- Transferable QA Skills
- Performance monitoring and evaluation
- Reporting accuracy and documentation control
- Communication and quality feedback
- Data analysis and record management
Education
Bachelor - Development Planning & Management
University of Limpopo
Matric - Bachelor Pass
Mountainview Secondary School
PolokwaneSkills
- Customer Service & Client Support
- Quality Assurance Support
- Administrative Coordination
- Call Handling & Telephone Etiquette
- CRM & Customer Record Management
- Data Capturing & Reporting
- Microsoft Office Suite
- Schedule & Calendar Management
- Complaint Resolution
- Compliance & Documentation Control
- Communication & Interpersonal Skills
- Attention to Detail
- Multitasking & Time Management
- Filing & Records Management
- Team Collaboration
- Spreadsheet Development
- Performance Monitoring
- Front Office Administration
- Sales techniques understanding
Certification
- Facilitator & Assessor Courses – LearnForward Solutions & Consulting Agency
- Introduction to Policy Formulation and Implementation
- Introduction to Financial Management and Budgeting
- Financial Management Delegations of Authority in Public Service
- Unit Standards:
- Facilitate Learning Using a Variety of Given Methodologies (Level 5)
- Conduct Outcomes-Based Assessment (Level 5)
Timeline
Call Centre Agent
MEDSAFU
2025.02 - 2025.12
Front Office Administrator
Climamark College
2023.03 - 2024.03
Receptionist Administrator
RPMGLOBAL
2019.09 - 2022.03
English Electronic School Trainer
Masebapale Resources
2017.05 - 2019.07
Matric - Bachelor Pass
Mountainview Secondary School
Bachelor - Development Planning & Management
University of Limpopo