Summary
Work History
Overview
Education
Skills
References.
Languages
Timeline
Generic
Lucky Zitha

Lucky Zitha

Sunnyside,GP

Summary

A dedicated and results driven Public Management and Public Affairs graduate with strong experience in eastomer service, client support, administrative operations and public service delivery. Skilled in call centre operations, client query resolutions UIF registration support administration and compliance with govemment service standards. Demonstrates excellent communication, report writing, problem-solving and multi-tasking abilities with strong knowledge of Batho Pele principles, PFMA and POPI Act

Work History

Call Centre Agent

Department of Employment and Labour (UIF)
Pretoria
02.2024 - 02.2026
  • Answered incoming calls professionally and assisted clients with UIF related enquiries and service requests.
  • Provided front-desk support and ensured effective service delivery at the first-point contact within registration services.
  • Assisted clients by receiving and processing UIF benefits applications and employer's declarations.
  • Resolved complaints received from clients by applying relevant labour and service procedures.
  • Conducted client screening and guided clients on required documentation and next steps in claims process.

Overview

2
2
years of professional experience

Education

Advanced Diploma - Public Affairs

Tshwane university of technology
Pretoria

National Diploma - Public Management

Tshwane university of technology
Pretoria

Matric -

Mahuti Secondary School

Skills

  • Customer Service
  • Client Support
  • Call Centre Operations
  • Telephone Etiquette
  • Professional Communication
  • Complaint Resolution
  • Query Handling
  • UIF Client Assistance
  • Registration Support
  • Administrative Support

Office Management

References.

  • Contact Person :Siyabonga Ngobe
  • Relationship. : Supervisor
  • Contact Details : 066 486 2116
  • Contact Person : Phakamisani Mlambo
  • Relationship. : Supervisor
  • Contact Details : 079 079 569 2357
  • Contact Person : Timmy Chauke
  • Relationship. : Former Principal
  • Contact Details : 072 791 8222

Languages

English
Proficient (C2)
C2
Xhosa
Beginner
A1
Setswana
Upper Intermediate (B2)
B2
Zulu
Intermediate (B1)
B1
Sepedi
Upper Intermediate (B2)
B2
Tshivenda
Intermediate (B1)
B1
Xitsonga
Advanced (C1)
C1

Timeline

Call Centre Agent

Department of Employment and Labour (UIF)
02.2024 - 02.2026

Advanced Diploma - Public Affairs

Tshwane university of technology

National Diploma - Public Management

Tshwane university of technology

Matric -

Mahuti Secondary School

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Lucky Zitha