Zainab EBRAHIM

• To Production Supervisor, supporting all aspects of production and office management
• Trusted to analyze and interpret data, and handle all accounts, supply, and lead generations.
• Known as the "go-to person" for all departments including Quality Control
• Accounting, and Management
• Workbig to alleviate executive overload by handling all customer interactions for company including walk-ins, email, phone (inbound and outbound), sms and fax interactions
• Coordination and scheduimg all company/ team meetings, appointments, interviews, and inspections
• Problem solving for each department to maintain timely completion of parts and meet strict deadlines
• Managed time efficiently in order to complete all tasks within deadlines.
• Proven ability to learn quickly and adapt to new situations.
• Gained extensive knowledge in data entry, analysis and reporting.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Developed and actualized customer service initiatives to decrease wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer calls and emails to answer questions about products and services.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Utilized internal software and tools to meet customer needs and resolved issues promptly.

• Learning about your company's products/services and remaining up to date with any changes.

M e e t i n g with management to discuss possible improvements to the company's customer service.

• Listen to customers' concerns, issues and questions

• Resolve customers'concerns and answer customers' questions toyour best

ability

Serviced long-standing customers as well as prospective customers over the phone.

• Provided first call resolution of 83%.

• Provided specialized online a c c o u n tassistance and customer support to all

calling customers.

•Identified potential cross-sell opportunities and referred interested customers

to relevant sales teams.

• Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
• Troubleshot and fixed process hang-ups to maintain swift flow of daily tasks.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.

• Working to ensure quality service and addressed and resolved all customer issues
• Completing and resolving account errors in resulting to full custocustomer and business satisfaction
• Offering assistance to customers to ensure they find the right product/service
• Communicating with customers by email, phone, and face-to-face
• Investigating and solving customer problems; some are rather easy, but you will occasionally face a complicated issue
• Refer customers to senior staff when necessary
• Provide customers with refunds
• Creating a new feedback procedure for clients or improving upon the existing model.