Summary
Overview
Work History
Education
Skills
Contact
References
Personal Information
Timeline
Busisiwe Eunice Madubanya

Busisiwe Eunice Madubanya

EAP Telephone Clinician
Garsfontein

Summary

I am a dedicated Employee Assistance Program (EAP) Clinician with a Bachelor of Social Work, which provides a strong foundation in delivering high-quality mental health and wellness services. With over five years of experience, I specialize in providing confidential telephonic counselling, crisis intervention, and emotional support to employees, ensuring their well-being and productivity in the workplace.

My academic background in Social Work equips me with a deep understanding of human behavior, cultural competence, and the psychosocial dynamics that affect employees' mental health. This training, combined with my professional experience, allows me to offer exceptional service in all aspects of my operational work, efficiently and effectively addressing both individual and organizational needs.

I have developed advanced skills in crisis management, mental health assessments, and short-term counselling, and I excel in navigating the challenges of workplace stress, anxiety, and personal issues. Additionally, I work closely with HR teams and management to offer guidance on employee well-being, workplace stress management, and the design of organizational health programs.

With a strong focus on empathetic communication, problem-solving, and resource referral, I am passionate about fostering healthier, more supportive work environments. My goal is to help employees thrive both personally and professionally by providing tailored mental health solutions and connecting them with the necessary resources for long-term success. Accomplished Safety Technician manages job operations with vigilance and honesty to keep companies operating within OSHA standards and employees safe. Proven skills in enhancing and realigning processes with safety and productivity goals.

Overview

2020
2020
years of professional experience
10
10
years of post-secondary education
4
4
Languages

Work History

Telephone Clinician

Momentum Metropolitan
Centurion
5 2019 - 8 2024
  • Receive and screen all incoming calls from eligible clients
  • Assess client needs, detect high risk and sensitive cases, and provide immediate containment and intervention
  • Conducting Comprehensive Clinical Assessment
  • Implementing the treatment plan through Telephonic Counselling sessions
  • Linking clients with other support structures/ Resources for long term intervention
  • Conduct intensive telephone counselling with clients who have experienced trauma or loss of loved ones
  • Conduct counselling sessions with Employees who are struggling to cope with work related challenges
  • Provide support to the employees who are victims of gender-based violence and those who have resorted to substance abuse
  • Recommend or refer individual clients to an appropriate external resource for further intervention where clinically appropriate
  • Maintain confidential and accurate records of employee assessments and interventions
  • Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.
  • Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.

Construction Safety Manager

VRC Form Work & Scaffolding
Brynston
01.2017 - 04.2019
  • Administered site-specific inductions for all personnel entering job sites, ensuring thorough understanding of relevant safety requirements before commencing work.
  • Organized and led safety training sessions for new hires, contributing to an overall culture of safety awareness and prevention within the company.
  • Managed personal protective equipment inventory effectively, ensuring workers always had access to appropriate gear while onsite.
  • Assisted in accident investigations to determine root causes and develop preventative actions, minimizing future incidents.
  • Enhanced job site safety by implementing comprehensive safety programs and conducting thorough inspections.
  • Collaborated with project managers to establish effective emergency response plans for various job sites.
  • Ensured compliance with OSHA regulations by developing and enforcing strict safety protocols for the construction team.

Education

High School Diploma -

Velangaye High School, Durban
01.2003 - 12.2007

Bachelor Of Social Work - Social Work, Sociology, Criminology, Psychology 101, Human Rights And Social Justice, Social Welfare And Social Policy, Research And Psychometric, Advanced Social And Welfare Policy

University of KwaZulu Natal, Durban
01.2012 - 12.2016

Skills

Advanced Counseling and Crisis Management

Contact

065 918 2976, buciethabede2@gmail.com, buciethabede@yahoo.com, busisiwe.thabede@momentum.co.za

References

  • Slindile Thabede, Former Supervisor, 078 075 9402
  • Nothando Nene, Team Leader, 073 432 1824

Personal Information

  • ID Number: 8909191049083
  • Ethnicity: Black/ RSA
  • Gender: Female

Timeline

Construction Safety Manager - VRC Form Work & Scaffolding
01.2017 - 04.2019
University of KwaZulu Natal - Bachelor Of Social Work, Social Work, Sociology, Criminology, Psychology 101, Human Rights And Social Justice, Social Welfare And Social Policy, Research And Psychometric, Advanced Social And Welfare Policy
01.2012 - 12.2016
Velangaye High School - High School Diploma,
01.2003 - 12.2007
Telephone Clinician - Momentum Metropolitan
5 2019 - 8 2024
Busisiwe Eunice MadubanyaEAP Telephone Clinician