Zoleka Patience Ntozini

• Utilised advanced Excel skills to generate comprehensive reports for senior management review and action.
• Controlling the electronic and manual free basic services register forwards a detailed report to theimmediate superior for further processing
• Guiding the community members in the filling of free basic service application forms and forwarding them to the immediate superior for verification
• Defining or adjusting the role of boundaries, workflow processes and job design against laid down service delivery requirements
• Drafting and submitting free basic services reports for review by the immediate superior
• Coordinating the updating of the electronic and manual free basic services and forwarding to theimmediate superior for verification
• Researching gaps in the free basic services policies and forwarding them to the immediate superior for further processing
• Drafting free basic services plans and forwarding them to the immediate superior for inclusion in the SDBIP
• Facilitating the implementation of free basic services plans and forwarding a detailed report to theimmediate superior for verification
• Conduct research for effective free basic services awareness campaigns and forward a detailed report to theimmediate superior for verification
• Guiding immediate subordinates in conducting free basic services campaigns

• Assisted patrons in retrieving information efficiently to facilitate research and learning.
• Managed library resources to maximise usage and support library services.
• Processed new membership applications to enhance customer satisfaction.
• Maintained library records and databases

• Supervising staff and ensuring efficient service delivery

Oversaw cashiers, ensuring accurate transactions and compliance with procedures to maintain financial integrity

• Ensuring cash handling policies are followed and maintaining accountability
• Reconciling daily cash collections, verifying amounts and reporting discrepancies
• Responded to customer inquiries promptly

• Administer learner's licence tests, ensuring adherence to standards and regulations.
• Evaluate applicants’ understanding of road rules and signs to ensure safety and compliance.
• Issue learner’s licences to applicants who meet qualifications.
• Conduct vision assessments for applicants, verifying eligibility for a learner's licence.
• Maintain accurate records and reports on test outcomes.

• Ensured the cleanliness of offices, common areas and facilities to create a welcoming environment
• Managed waste disposal and supply replenishment to maintain operational efficiency
• Facilitated internal delivery of documents, packages and mail to support timely communication