Zimkhitha Spambo
Customer Service Consultant
Cape Town
Summary
I am a highly organized individual with great communication and interpersonal skills, and have three years' experience working in an administrative position/ telesales. I enjoy a varied and busy workday, and have good literacy, communication and computer skills. I always ensure to pursue every given task to the best of my ability because not only does that give peace of mind, it leaves a good impression to the next person as well
Overview
4
4
years of professional experience
Work History
Telesales Consultant
Wurth SA
10.2022 - Current
- Strengthened customer relationships through consistent follow-ups and attentive listening skills.
- Implemented various upselling techniques during client interactions, maximizing revenue generation opportunities.
- Provided comprehensive product information to prospective clients, leading to informed decision-making and increased sales conversions.
- Increased customer satisfaction by addressing inquiries and providing exceptional product knowledge.
- Handled objections professionally during calls while remaining focused on identifying win-win solutions for both parties.
- Answered calls, took messages, and transferred calls to correct individuals.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Recorded contact information of customers and potential customers in internal database.
Admin Assistant
Denny Mushrooms A Division Of Libstar
12.2019 - 09.2022
- Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
Education
Bachelors Pass - Matric
Monument Park H.S
Kraaifontein 04.2001 -
Skills
Goal-Oriented
undefinedTimeline
Telesales Consultant
Wurth SA
10.2022 - Current
Admin Assistant
Denny Mushrooms A Division Of Libstar
12.2019 - 09.2022
Bachelors Pass - Matric
Monument Park H.S
04.2001 -
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