Persuasive Telesales Consultant recognized for high productivity and efficiency in task completion. Skilled in customer relationship management, sales strategy development, and objection handling, ensuring smooth sales cycles and client satisfaction. Excel in communication, problem-solving, and adaptability, contributing to successful outcomes in fast-paced sales environments.
Overview
28
28
years of professional experience
Work History
Telesales Consultant
Clientele Life Insurance Company
06.2024 - Current
Proactively promoting Clientèle's products and services to potential and existing customers through outbound calls
Converting sales leads into successful sales by engaging with prospects, addressing their needs, and closing deals
Consistently meeting or exceed daily, weekly, and monthly sales targets
Establishing and maintaining a positive relationship with customers to build trust and confidence in the company's products
Understanding customer needs and tailor sales pitches to offer the most relevant product for their financial situation
Addressing and overcome customer objections or concerns regarding Clientèle's products
Stay up to date on Clientèle's range of products and services, including features, benefits, and pricing
Accurately input customer information, track leads, and manage sales opportunities using CRM software
Maintaining detailed records of customer interactions, sales activities, and product discussions to ensure follow-up and compliance
Providing reports on sales performance, including conversions, leads contacted, and outcomes of calls
Following industry and regulatory guidelines (like FAIS Act and other insurance regulations) to ensure ethical and legal selling practices
Ensuring all calls meet Clientèle's quality standards, including script adherence, professionalism, and providing accurate product information
Ensuring all necessary documentation is completed and submitted in line with Clientèle's procedures and compliance requirements
Providing excellent post-sale customer service, ensuring customer satisfaction and addressing any concerns or inquiries about their purchased products
Resolving any issues related to policy misunderstandings, claims processing, or other service-related matters to maintain positive client relationships
Sharing insights from customer interactions with the team to imp improve sales strategies and product offerings
Attending ongoing training sessions to refine selling techniques, enhance product knowledge, and kee keep up with company updates
Working closely with other departments, such as customer service and claims, to ensure smooth customer onboarding and service delivery
Driver
Kaygey Group of Companies
01.2015 - 01.2020
Efficiently transported goods to various destinations, ensuring timely deliveries
Assisted clients with efficient loading and unloading, enhancing customer satisfaction
Scheduled and performed regular vehicle maintenance to ensure operational safety
Maintained accurate records of loading and offloading, ensuring inventory accuracy
Consistently met delivery schedules by optimizing routes and time management
Financial Advisor
Metropolitan Life
01.2007 - 01.2013
Proactively identify and engage with potential clients to offer Metropolitan's financial products and services
Regularly meeting with clients to review their financial plans and make necessary adjustments based on changing circumstances or market conditions
Conducting in-depth analyses of clients financial situations, including income, expenses, assets, liabilities, and risk tolerance
Developing personalized financial plans that align with the client's short-and long-term financial objectives, such as retirement planning, saving for education, or purchasing insurance
Helping clients prepare for retirement and create plans to manage wealth transfer or estate distribution
Recommending life, health, and disability insurance products to protect clients and their families from unforeseen events
Offering a variety of investment products, such as mutual funds, annuities, or savi vings plans, depending on the client's risk profile and financial goals
Providing solutions for retirement savings and income, including pension plans, retirement annuities, and tax-advantaged savings vehicles
Advising on wills, trusts, and estate planning strategies to preserve and transfer wealth efficiently
Assessing clients' risk tolerance and recommend appropriate insurance and investment products that balance potential rewards and risk exposure
Ensuring that recommended products and strategies align with the client's financial goals, risk appetite, and time horizon
Ensuring adherence to the Financial Advisory and Intermediary Services (FAIS) Act and other regulatory frameworks governing the financial advisory industry
Following Metropolitan's ethical standards in presenting financial products and services, ensuring full disclosure and transparency in all client dealings
Maintaining accurate, detailed client records, including financial assessments, plans, and all interactions, for audit and compliance purposes
Educating clients on complex financial products, market trends, and their implications on personal finance
Helping clients understand their options, risks, and benefits so they can make informed decisions regarding their financial future
Keeping up with market trends, tax laws, new products, and other industry devopments that may affect clients' financial plans
Elopments Maintaining deep knowledge of Metropolitan' n's suite of products and services to confidently recommend the best options for each client
Meeting or exceed sales targets by promoting Metropolitan's products and services to existing and new clients
Developing a network of contacts and clients through various channels, including referrals, social networks, community events, and business partnerships
Participating in or organize marketing campaigns to promote Metropolitan's offerings, helping to attract new clients and grow the advisor's portfolio
Provide ongoing support for clients, assisting with claims, policy changes, or updates to financial plans as needed
Addressing client concerns and issues promptly, ensuring high satisfaction and long-term loyalty
Collaborating with other departments such as underwriting, claims, and customer service to ensure smooth client transactions and service delivery
Providing guidance and share best practices with junior advisors or team members when necessary
Court Interpreter
Department of Justice
01.2004 - 01.2007
Providing real-time interpretation of spoken words from one language to another during court hearings, ensuring participants, including defendants, witnesses, and attorneys, understand the proceedings
Interpreting conversations or testimony after the speaker has finished
Speaking, typically used during witness testimony, legal arguments, or attorney-client interactions
Ensuring that all statements are interpreted accurately, without omissions, additions, or alterations of meaning
Translating legal documents such as court orders, affidavits, summonses, and warrants from one language to another when required by the court
Explaining the content of legal documents in the client's preferred language to help them understand their rights, charges, and legal obligations
Assisting non-English-speaking or hearing-impaired witnesses in understanding questions and in giving their testimony accurately
Facilitating communication between the court and non-English-speaking or hearing-impaired defendants, ensuring they fully understand the proceedings, charges, and consequences of legal decisions
Interpreting confidential discussions between attorneys and their clients during court sessions and legal consultations
Maintaining strict confidentiality about any information discussed during interpretation sessions, particularly in private attorney-client meetings
Providing unbiased interpretation without adding personal opinions or altering the tone or intent of the speaker
Following all courtroom procedures, ensuring proper behaviour, timing, and decorum during proceedings
Having a deep understanding of legal and judicial terminology in both languages to ensure accurate interpretation of complex legal terms and concepts
Being aware of cultural nuances and regional dialects that may affect the interpretation process and adapt accordingly
Familiarizing yourself with the case, parties involved, and legal documents to be better prepared for court hearings
When required, assisting with summarizing the interpretation work performed during court sessions or consultations for court records
Providing on-the-spot interpretation during court hearings, often in fast-paced environments that require quick thinking and adaptability
Being available for urgent or last-minute court proceedings that may require immediate interpretation services
Working with judges, attorneys, and court clerks to ensure they are aware of any language or communication barriers that need to be addressed during
Proceedings
Help explaining legal processes to non-English-speaking parties to ensure they understand the flow of the court session, including plea agreements, sentencing, or bail procedures
When multiple interpreters are needed for complex cases, working in conjunction with others to ensure consistency and accuracy across different parts of the proceedings
Accurately interpreted court proceedings in multiple languages e.g
Afrikaans, English, Zulu, Pedi, Swazi, and Ndebele
SAPO Branch Postmaster
South African Post Office
01.1997 - 01.2000
Ensuring the smooth running of daily branch operations, including mail distribution, handling of packages, and customer service
Monitoring and improve the efficiency of mail and parcel handling, ensuring that deliveries and collections are conducted on time
Allocating resources, including staff and equipment, to manage peak periods or high customer demand
Supervising, train, and manage a team of postal workers, customer service agents, and support staff
Ensuring adequate staffing for the branch's operating hours and manage the schedule to accommodate holidays or absences
Conducting performance reviews, provide feedback, and implement training programs to improve employee productivity and service levels
Handling internal disputes, disciplinary issues, and other staff-related matters to maintain a harmonious workplace
Ensuring the branch provides high-quality customer service, addressing queries, complaints, and ts, and special requests
Handling escalated customer complaints, ensuring issues are resolved quickly and professionally
Representing the Post Office in the community, ensuring the branch maintains a good reputation and meets local needs
Monitoring the financial performance of the branch, including sales of postal services, retail items, and banking services
Overseeing the handling of cash and other financial transactions, ensuring adherence to SAPO's financial policies and procedures
Managing the branch's budget, ensuring operational costs are controlled and revenue targets are met
Providing regular financial and operational reports to regional or national management, detailing branch performance and key metrics
Ensuring the branch provides all core postal services, including mailing letters, parcels, and registered mail, in accordance with SAPO standards
Supervising retail functions, such as the sale of postage stamps, stationery, and other merchandise
Managing financial services offered by the Post Office, including bill payments, money orders, and postal banking services
Implementing and monitor security measures to protect staff, customers, and postal assets, including safes, cash, and high-value items
Identifying and mitigate operational risks, including theft, fraud, or mail tampering
Managing inventory for postal supplies (stamps, envelopes, etc.) and retail products, ensuring the branch is well-stocked and items are reordered as needed
Ensuring that staff are trained on using the necessary technology, such as cash Overseeing the incoming and outgoing flow of mail and parcels, ensuring timely distribution to and from the branch
Implementing any new technologies or processes introduced by SAPO during the period, such as computer systems for tracking mail or customer information
Registers, tracking systems, or telecommunication tools
Engaging with the local community to promote postal services and respond to community needs
Identifying opportunities for expanding services or improving service delivery in the local area
Adapting to any organizational changes, new policies, or government directives that affected the Post Office during the late 1990s, particularly in relation to South Africa's evolving social and economic landscape
Lead the branch through any national reforms or modernization efforts implemented during this period of transition for the South African Post Office
Admin Clerk
Department of Justice
01.2004
Maintaining and organizing legal documents, files, and correspondence in a structured filing system, ensuring easy retrieval of information when needed
Input case details, court dates, and other relevant information into electronic databases, ensuring that records accurate and up to date
Processing incoming and outgoing mail, scan documents, and manage photocopying of legal documents for attorneys, court officials, and the public
Serving as the first point of contact for visitors and clients, answering inquiries related to court services, procedures, or case status
Answering phone calls and emails from the public, legal professionals, and internal staff, directing inquiries to the appropriate department or staff member
Assisting in scheduling appointments for r legal professionals, court officials, or the public with relevant department personnel
Assisting with the preparation of case files for court hearings, ensuring that all necessary documents and records are included
Updating and maintaining accurate records of ongoing court cases, including court rulings, judgments, and orders
Archiving closed case files following the department's retention policies and ensure proper disposal of outdated or unnecessary documents
Supervisors or legal officers
Typing letters, memos, reports, and other legal documents as requested by
Assisting in preparing legal forms such as subpoenas, summonses, warrants, and other court-related documents
Copying and certifying official documents when required by the court or legal professionals
Ready, documents are prepared, and proceedings
Are well-organized
Taking notes during meetings, court proceedings, or hearings if necessary, and distribute minutes to relevant parties
Providing administrative support for court hearings by ensuring that case files are
Assisting with the issuance and dispatch of summonses or legal notices to relevant parties, ensuring deadlines are met
Handling the collection of court fees, fines, or other pa payments from the public, providing receipts and maintaining accurate financial records
Maintaining financial records for the department, assisting with the preparation of financial reports or audits as needed
Providing clerical support to attorneys, judges, and legal officers by gathering case files, preparing reports, and maintaining communication with other departments
Helping with general administrative tasks, including ordering office supplies, managing equipment maintenance, and ensuring the smooth running of office operations
Coordinating and schedule meetings for department staff or legal professionals, including booking rooms, preparing agendas, and setting up necessary equipment
Assisting with the planning and execution of department events, workshops, or conferences by managing logistics, invitations, and materials distribution
Ensuring all administrative tasks are completed in compliance with departmental policies, privacy laws, and legal protocols
Maintaining confidentiality regarding sensitive legal documents, case files, and client information
Working closely with other administrative clerks and staff to ensure all administrative functions are efficiently managed
Liaising with other departments
Such as finance, human resources, and legal offices to ensure smooth workflow and information sharing