Cazlin Kruger
Johannesburg
Summary
Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service. Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Telesales Consultant
Discovery Bank
- Current
- Identifying sales opportunities
- Answering inbound calls and making required outbound calls
- Co-ordination of own administration
- Maintaining accurate details and statistics of all queries
- Achieve Bank Sales target
- Communication to members telephonically via fax and email
- Attending to general administration
- Conduct Financial Needs Analysis
- Achieve quality target
- Overcome objections
- Adhering to service level agreements.
- Increased customer satisfaction by addressing inquiries and providing exceptional product knowledge
- Developed extensive knowledge of products and services to better assist customers
- Made average of 220 outbound and inbound calls per day
Telesales consultant
Discovery Vitality
05.2019 - 10.2021
- Contact potential or existing customers to inform them about product or service using scripts
- Answer questions about products or company
- Ask questions to understand customer requirements and close sales
- Direct prospects to field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information.
- Contributed to a positive work environment by fostering strong teamwork and maintaining open lines of communication with colleagues.
Customer Service Representative
Bidvest Car Rental
02.2016 - 03.2019
- Ensure that all information related to the rental vehicles is explained in full detail and the rental agreement completed
- Assist customers with quotations, maps and concise directions, location and operating procedures of vehicles
- Deal with all queries, assist internal customers and junior staff and apply supervision skills
- Check system for bookings and special requests as well as allocate cars and accessories
- Communicate with the depot, drivers and cleaners regarding vehicle requirements and special requests
- Ensure that change over vehicles are dispatched timorously and details capture onto the computer system
- Complete stock checks and report any irregularities to the manager
- Ensure damages are loaded to the agreement to ensure accurate record keeping and damage management
- Check for overnight terminations and capture all movements on vehicles on the system
- Open and cost rental agreements, unclaimed refunds on the computer system and where applicable adjust original authorization taken
- Check for duplicate reservations and convert Maestro reservations when required
- Finalize voided (no show) rental agreements from the previous day
- Batch filing
- Ensure that banking and cash control procedures are followed on a daily basis
- Complete claim related queries as well as manage the General Ledger (GLE).
Corporate Sales Coordinator
Bidvest Car Rental
02.2016 - 03.2019
- Answering calls, Filling, Checking Emails, Corporate Proposals
- Worked closely with account management team to ensure smooth transition of newly acquired clients.
Intern Student
Bidvest Car Rental
02.2016 - 03.2019
- Signing up customers, answering callings, Terming of vehicle, Validating vouchers, punching in and out no-rev for branch taxis and transfers, calling due backs & overdue customers
- Creating extensions, punching in petrol slips / stock check / Batching filling/ change overs
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
Education
Banking
Chartell Business College
South Africa 11.2023 - 06.2024
Central Johannesburg College
South Africa 01.2013 - 01.2016
Eldorado Senior Secondary
South Africa 01.2006 - 12.2012
Skills
Goal-Oriented
Follow-up skills
Sales Strategies
Objection handling
Cold-calling
MS Office
Customer Engagement
Customer Service
Product and service knowledge
Scripted calls
Driver License
Code 08
Health
Excellent
Personal Information
- Date of Birth: 07/13/93
- Gender: Female
- Nationality: South African
- Marital Status: Single
- Religion: Christian
Timeline
Banking
Chartell Business College
11.2023 - 06.2024
Telesales consultant
Discovery Vitality
05.2019 - 10.2021
Customer Service Representative
Bidvest Car Rental
02.2016 - 03.2019
Corporate Sales Coordinator
Bidvest Car Rental
02.2016 - 03.2019
Intern Student
Bidvest Car Rental
02.2016 - 03.2019
Central Johannesburg College
01.2013 - 01.2016
Eldorado Senior Secondary
01.2006 - 12.2012
Telesales Consultant
Discovery Bank
- Current