Hi, I’m
Zadine Sutch
Administrator Coordinator
Johannesburg,ZA
Summary
Administration Clerk and Project Coordinator coordinating multi-regional service requests, logistics, collections, reporting, and stakeholder communication for corporate banking operations. Supports project planning, scheduling, and tracker management across concurrent initiatives while monitoring SLAs, governance requirements, risks, and delays. Strengthens service delivery by resolving issues with clients, vendors, and internal teams and by driving process improvements.
Overview
1
Language
9
years of professional experience
Work History
Accurate Solutions (NTT)Midrand
Administration Clerk and Project Coordinator
02.2025 - 03.2026
Job overview
- Support operational processes and service delivery for corporate banking client First National Bank (FNB).
- Coordinate end-to-end logistics, collections, and service requests across multiple regions to ensure timely completion.
- Assist with project planning, scheduling, and tracking of tasks, milestones, and deliverables across concurrent initiatives.
- Maintain project trackers, reports, and documentation to monitor progress and provide visibility to stakeholders.
- Prepare weekly and monthly operational and performance reports for management review.
- Act as primary liaison between clients, vendors, and internal teams to resolve service issues and ensure alignment.
- Monitor compliance with service delivery standards, SLAs, and governance requirements.
- Identify risks, delays, and bottlenecks, escalating issues and recommending solutions.
- Assisted in developing office policies and procedures, contributing to improved operational efficiency.
Dev TalentJohannesburg
Administration Clerk
02.2023 - 08.2024
Job overview
- Office Administration
- Coordinated and conducted interviews, assessing candidate qualifications and cultural fit
- Developed and maintained a pipeline of qualified candidates through proactive sourcing strategies (job boards, social media, employee referrals, networking, etc
- Project Management and events co-ordination
- Managed diaries and scheduled appointments.
- Provided and recorded accurate and relevant feedback on daily admin tasks.
- Managed office supplies inventory and placed orders when necessary.
- Assisted in the preparation of regularly scheduled reports.
- Supported team members with administrative tasks as needed.
- Liaised with executive and senior administrative assistants to handle requests and queries from senior managers.
- Answered over 20 calls each day on multi-line telephone systems, supporting communication needs of 10 staff members.
Cell Citi (Vodacom)Sandton
Retail Specialist
07.2021 - 10.2022
Job overview
- Tasks and roles included below but not limited to:
- Welcomed customers, addressed inquiries, demonstrated products, provided recommendations, and facilitated sales transactions.
- Supervised, managed, and directed projects, leveraging industry experience and specialized knowledge.
- Processed payments, issued receipts, and managed returns and exchanges efficiently.
- Enhanced customer engagement through tailored service and product knowledge.
- Implemented feedback mechanisms to address customer concerns, improving satisfaction ratings significantly.
- Engaged in friendly conversation with customer to better uncover individual needs.
Carrol BoyesJohannesburg
Brand Ambassador
10.2020 - 07.2022
Job overview
- Engaged customers through product demonstrations and brand storytelling.
- Provided feedback on customer preferences and market trends to inform strategies.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Maintained accurate records of promotional events and customer interactions.
BMWRandburg
CRM Assistant
06.2018 - 05.2019
Job overview
- Handled high-volume incoming calls, directed enquiries appropriately, and maintained accurate message records.
- Provided administrative support including filing, data capturing, scheduling meetings, and managing correspondence.
- Worked well in a team setting, providing support and guidance.
- Captured and entered data accurately into various databases, ensuring information integrity.
- Managed and organized documents for data entry tasks.
- Followed data entry protocols, rules and regulations.
- Facilitated customer inquiries through email and phone, ensuring prompt resolution of issues.
Education
Diversity High SchoolSouth-Africa
High School Diploma
04.2001
Skills
Office 365
Project tracking
Scheduling coordination
Calendar management
Performance reporting
Administrative coordination
Process mapping
Timeline
Administration Clerk and Project Coordinator
Accurate Solutions (NTT)
02.2025 - 03.2026
Administration Clerk
Dev Talent
02.2023 - 08.2024
Retail Specialist
Cell Citi (Vodacom)
07.2021 - 10.2022
Brand Ambassador
Carrol Boyes
10.2020 - 07.2022
CRM Assistant
BMW
06.2018 - 05.2019
Diversity High School
High School Diploma
04.2001
ADDITIONAL INFORMATION
Awards/Activities: Received the "Team player" Award for outstanding contributions to project innovation.
cooking
I love a good meal
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)