Bongiwe Lukas
Johannesburg
Summary
HRM graduate, with strong communication, and interpersonal skills, and a service-driven approach. Friendly listener, team player, and self-starter, eager to learn and contribute to the business.
Versatile Business Development Associate highly effective at generating leads, developing pipelines, and closing sales. Offering 1+ years of identifying new revenue streams and potential clients to meet growth objectives.
Overview
1
1
year of professional experience
Work History
Call Centre Sales Agent
Icon Africa
- I produced warm leads for businesses like MiWay, Sanlam, and Discovery, to name a few
- I would call prospective clients to explain our products and services the deal, and professionally handle any complaints or objections
- Take customers through detailed guidelines.
Business Development Manager
Smarthub Enterprise
04.2024 - Current
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Business development representative
Hyde Park Lane
01.2024 - Current
- My role involves prospecting, identifying, and qualifying potential customers, then booking meetings with them
- Communicated with local organizations to build networks and develop leads.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Assisted in product development by gathering customer feedback and sharing insights with the product team.
- Utilized social media platforms as an additional channel for networking and prospecting purposes, expanding the company''s reach within target markets.
Education
Bachelor of Arts - Psychology & Criminology
UNISA
Johannesburg09.2025
Higher Certificate in HRM - Human Resources Management
IQ Academy
East London, South Africa07.2021
Skills
- Office 365
- Prospecting/Lead generation
- Interpersonal skills
- Multilingual
- Leadership
- Goal-Oriented
- CRM Software
- Call Center Customer Service
- Stress Tolerance
- Building rapport
- Performance Tracking
- Outbound and inbound calls
- Teamwork and Collaboration
- Time Management
- Excellent Communication
Leadershippositions
- Call center sales: Team leader
- Prefect in high school
References
- Tshepo, Manager, 081 237 6092
- Odwa Ndyalovane, Director, +27 79 307 1968
Hobbies and Interests
- Criminology/Psychology
- Networking/Cybersecurity
- Discovering new and innovative ways to live a more fulfilled life.
Timeline
Business Development Manager
Smarthub Enterprise
04.2024 - Current
Business development representative
Hyde Park Lane
01.2024 - Current
Call Centre Sales Agent
Icon Africa
Bachelor of Arts - Psychology & Criminology
UNISA
Higher Certificate in HRM - Human Resources Management
IQ Academy
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