MILLICENT SHIVAMBU

• Deliver and achieve Sales telephonically daily
• Educating clients about products and identify suitable products to offer them
• Providing information and details about Nedbank's products & services
• Offering Digital banking support and products

I have been a 2IC since June 2024. I have been taking on leadership responsibilities in the absence of the Team leader and supporting the team leader and ensuring smooth operations when present. Helping with daily collecting and compiling daily team stats and updates.

• Authorizing vehicle services and maintenance claims telephonically
• Responding & resolving to claims telephonically and through e-mail
• Investigating & resolving vin mix cases
• Providing information and details about the different policy parameters

• Making outbound calls to medical practices to obtain medical records
• Target Driven

• My duty was to assist people with withdrawing, depositing, transferring funds in or from their accounts.
• Help migrate clients to cellphone and internet banking and any other self-services.

• Provide service to customers via telephone
• Respond to all inquiries
• Manage and resolve customer inquiries
• Provide product and service information to clients