Ilita Tukushe
Cape Town
Summary
Dynamic and results-driven Sales Consultant with a proven track record at FDA LIFE, adept in customer relationship management and call handling. Excelled in building client relationships and significantly reducing monthly instalments for clients. Skilled in leveraging customer service excellence to achieve goals, with a strong foundation in public speaking from Toastmaster certification.
Overview
2
2
years of professional experience
Work History
Call Centre Sales Agent
CCI South Africa
Cape Town
10.2023 - Current
- I'm currently serving a notice at CCi as a sales call consultant
- I sell for a living
Student
University of Western Cape
Cape Town
01.2023 - Current
- Pass: I graduated in high school with a bachelors pass in 2021
- I did the following subjects; Mathematics, English, Accounting, IsiXhosa, History, life Orientation and Geography
- Did Toastmaster, which is public speaking and obtained a certificate upon completing
Sales Consultant
FDA LIFE
Cape Town
- Current
- Company Overview: Worked at Debt review company
- Generated leads and helped clients with reducing their monthly instalments
- Worked at Debt review company
Customer Service Associate
WNS Global Services
Western Cape
07.2024 - 02.2025
- Processed payments for customers
- Maintained knowledge of current sales promotions and new product releases, helped produce a customer satisfactory journey
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Student -
University of Western Cape
Cape Town, Western Cape03.2025
Skills
- Customer relationship management
- Customer service
- Call handling
- Goal oriented
- Call center customer service
- Relationship building
Languages
Xhosa
First Language
English
Proficient
C2
Afrikaans
Elementary
A2
Spanish
Beginner
A1
Timeline
Customer Service Associate
WNS Global Services
07.2024 - 02.2025
Call Centre Sales Agent
CCI South Africa
10.2023 - Current
Student
University of Western Cape
01.2023 - Current
Sales Consultant
FDA LIFE
- Current
Student -
University of Western Cape
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