LAWRENCE LEBOGANG MAKEKETA
Johannesburg
Summary
Dedicated and customer-focused professional with experience in customer service, call centre operations, sales support, and client relationship management. Skilled in handling customer enquiries, resolving complaints, achieving sales targets, and delivering exceptional customer experiences. Strong communication and problem-solving abilities with a proven track record of building positive relationships and maintaining professionalism in fast-paced environments. Seeking an opportunity to contribute my skills and experience to a customer service, sales, or administrative role.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Call Centre Agent
Altech Autopage
Johannesburg
07.2006 - 02.2008
- Provided professional customer support in a high-volume call centre environment while assisting customers with enquiries, complaints, and service-related issues.
- Managed inbound and outbound customer calls efficiently and professionally.
- Assisted customers with product and service information.
- Resolved customer complaints and queries while maintaining a high standard of service.
- Achieved and exceeded sales and performance targets.
- Maintained accurate customer records and call logs.
- Conducted customer follow-ups to ensure satisfaction and issue resolution.
- Escalated complex matters to the relevant departments when necessary.
- Participated in regular training to improve product knowledge and customer service skills.
- Worked collaboratively with team members to meet service delivery targets.
- Consistently delivered excellent customer service.
- Successfully maintained customer satisfaction through effective problem resolution.
- Exceeded outbound sales targets through strong communication and sales techniques.
Hair Stylist
Victor Msomi Salon
Johannesburg
02.2002 - 06.2006
- Delivered professional hairdressing services while maintaining high levels of customer satisfaction and building long-lasting client relationships.
- Performed hair cutting, styling, colouring, and treatment services.
- Consulted with clients to understand their styling preferences and requirements.
- Recommended suitable hairstyles and haircare products.
- Maintained salon hygiene and health and safety standards.
- Managed appointment bookings and customer records.
- Handled customer payments and basic administrative duties.
- Built strong client relationships through professional and personalized service.
- Developed a loyal customer base through exceptional client service.
- Increased repeat business through strong customer relationships.
- Continuously improved skills through industry training and professional development.
Education
Grade 8 – Grade 11 -
Olympus High School
Johannesburg, Gauteng01.1999
N1 – N4 - Electronics
Johannesburg Technical College
Johannesburg, GautengSkills
- Customer Service Excellence
- Customer Relationship Management
- Inbound and Outbound Call Handling
- Complaint Resolution
- Active Listening
- Sales and Customer Retention
- Telemarketing and Telesales
- Customer Needs Analysis
- Email and Telephone Communication
- Problem Solving
- Teamwork and Collaboration
- Time Management
- Data Capturing and Administration
- Computer Literacy
- Multitasking
- Adaptability and Resilience
- Conflict Resolution
- Professional Telephone Etiquette
- Microsoft Office
- Data Entry and Record Keeping
- Telephony Systems
- Customer Database Management
- Administrative Support
- Sales Negotiation
- Service Delivery Management
Languages
English
isiZulu
Setswana
References
Available Upon Request
Timeline
Call Centre Agent
Altech Autopage
07.2006 - 02.2008
Hair Stylist
Victor Msomi Salon
02.2002 - 06.2006
Grade 8 – Grade 11 -
Olympus High School
N1 – N4 - Electronics
Johannesburg Technical College