Charity Nhlamulo Mhlongo
Johannesburg
Summary
A dynamic, results driven professional with a long-standing record and proven history of success in implementing Information Technology strategies that result in improved productivity, systems and efficiency. A reliable professional who has the ability to meet deadlines and ensures to perform to the highest standard possible.
And a skilled Welding Technician with experience in fabrication, equipment maintenance, and quality inspection. Proven ability to read technical drawings, perform precision welds, and maintain high safety standards in industrial environments.
Overview
6
6
years of professional experience
Work History
Contact centre Agent:Collections
Lancet Laboratories
Johannesburg
12.2023 - Current
- Delivered customer service support, addressing inquiries and resolving issues efficiently
- Taking inbound and outbound calls
- Followed up on medical insurance payments to ensure timely processing
- Verifying patient insurance coverage and eligibility
- Research and file unpaid claims
- Providing accounts solution to patients through mediTech system
- Patient account analysis
- Handled life-threatening results, ensuring timely delivery to healthcare providers
- Utilised LabOs system for managing laboratory operations
- Strong skills in MS Excel and MS Word.
- Contact centre Agent:Collections
IT: ICT Desktop Support Technician
Charlotte Maxeke Hospital
Johannesburg
07.2021 - 11.2023
- Conducted troubleshooting and incident management for IT issues.
- Resolving common OS issues (Windows/Linux).
- Resetting passwords and handling access-related requests.
- Creating, modifying, and deleting user accounts.
- Managing permissions and security groups.
- Oversaw user management and access control for the organisation.
- Escalating complex issues to L2 or L3 teams.
- Resolved basic server issues, including high CPU usage, memory spikes, and disk space shortages.
- Executed backup and recovery procedures for critical data.
- Ensuring backup jobs are running successfully.
- Assisting in data restoration when needed.
- Managed network assets, maintaining inventory of network, Wi-Fi, and telephone components while ensuring lifecycle management and documentation.
- Performing cost-benefit and return on investment analyses for proposed systems to aid management in making decisions.
- Developing and recommending new network systems such as local area network, wide area network, storage area network, virtual LAN, as well as Wi-Fi and telephony technologies.
- Performing reviews and providing support to network strategies before implementation.
- Collecting, analysing user requirements, and designing solutions.
- IT: ICT Desktop Support Technician
Welding Technician
SEF: Small enterprises foundation
Limpopo
02.2021 - 06.2021
- Set up, operate, and maintain welding equipment (MIG, TIG, arc welding machines)
- Read and interpret engineering drawings, blueprints, and welding procedures
- Perform precision welding on metal components according to specifications
- Inspect welds using visual and measuring tools to ensure quality and compliance
- Identify and correct defects or faults in welds to maintain quality standards
- Fabricate, assemble, and install metal structures and components
- Prepare materials by cutting, grinding, and cleaning surfaces before welding
- Conduct routine maintenance and minor repairs on welding equipment to ensure optimal performance
- Diagnosed welding problems by examining equipment and settings.
- Use hand and power tools such as grinders, cutters, and drills
- Ensure accurate alignment and fit of welded parts
- Support prototype development and custom fabrication projects by providing welding expertise
Manufacturer
Lesco Manufacturing
Johannesburg
03.2020 - 12.2020
- Manufactured electric products, ensuring quality and adherence to safety standards
- Operated production line, maintaining workflow and collaborating with team to meet production targets
- Designed and built durable appliances, focusing on energy efficiency and user satisfaction
Education
IT: Microsoft azure administrator AZ-104 -
Boston college
01-2024
IT: System support level 5 -
Mogapi Education group
Johannesburg, GP01-2023
IT: CompiTIA N+ -
Boston college
Johannesburg, GP01-2021
Java SE -
Girlcode
Johannesburg, GP01-2021
Technical support level 4 -
Institute for sustainable risk management
Johannesburg, GP01-2019
Electrical engineering N1&N2 -
Central Johannesburg college
Johannesburg, GP01-2017
Grade 12 - Sience
Lwandlamuni secondary school
Tzaneen, LP01-2015
Skills
- Blueprint and Technical Drawing Interpretation
- Metal Fabrication and Assembly
- Cutting (Plasma, Oxy-acetylene) and Grinding
- Welding Equipment Setup and Maintenance
- Weld Inspection and Quality Control
- Use of Measuring Tools (calipers, gauges)
- Knowledge of Welding Codes and Standards
- Communication
- Microsoft office
- System administration
- Email management
- Server administration and management
- Networking
- Bug hunting and Penetration testing
- Active Directory
- Office 365
- Application Support
- Azure Compute
- Time management
Websites, Portfolios and Profiles
https://www.linkedin.com/in/charity-nhlamulo-mhlongo-8130ab21b?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
Custom Section
Car owner
Timeline
Contact centre Agent:Collections
Lancet Laboratories
12.2023 - Current
IT: ICT Desktop Support Technician
Charlotte Maxeke Hospital
07.2021 - 11.2023
Welding Technician
SEF: Small enterprises foundation
02.2021 - 06.2021
Manufacturer
Lesco Manufacturing
03.2020 - 12.2020
IT: Microsoft azure administrator AZ-104 -
Boston college
IT: System support level 5 -
Mogapi Education group
IT: CompiTIA N+ -
Boston college
Java SE -
Girlcode
Technical support level 4 -
Institute for sustainable risk management
Electrical engineering N1&N2 -
Central Johannesburg college
Grade 12 - Sience
Lwandlamuni secondary school