TLOTLO MOGWERE
Client Consultant
Modderfontein,South Africa
Summary
I am a highly adaptable professional with strong analytical, communication, and teamwork skills. My drive to contribute to team success and continuously develop my professional skills is unmatched. I bring a positive attitude and a commitment to continuous learning and growth. Additionally, I excel in delivering exceptional customer service through both oral and written communication. My active listening and analytical problem-solving abilities greatly enhance customer experiences. By employing service-oriented behaviors, understanding customer desires, and providing customized solutions, I strive to build long-lasting customer loyalty.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Client Service Consultant
First National Bank
Johannesburg
04.2022 - Current
- Provide customers with excellent service by ensuring that clients are served promptly, understanding their needs, processing their request
- Maintenance of expert knowledge on specific product, pricing, application procedure, processing and timelines in order to drive and achieve product and service targets
- Providing clients with technical assistance on products and services
- Build and maintain strong relationships with internal and external stakeholders
- Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
- Assisted with development of customized solutions for specific client challenges, resulting in increased satisfaction levels.
First Job Client Service Learnership
First National Bank
Johannesburg
04.2021 - 03.2022
- Boosted team efficiency by streamlining workflows and implementing best practices in client service management.
- Improved overall client experience by proactively identifying potential issues and resolving them before escalation.
- Acted as a liaison between clients and internal departments to facilitate prompt resolution of queries or concerns, enhancing overall customer experience.
- Served as the primary point of contact for escalated issues, deftly navigating challenging situations to achieve satisfactory resolutions while preserving client trust and satisfaction.
- Enhanced client satisfaction by promptly addressing concerns and providing customized solutions.
Social Media Coordinator Intern
Reach For A Dream Foundation
Johannesburg
01.2021 - 03.2021
- Developed and implemented social media strategy for optimal audience growth and engagement.
- Managed multiple platforms simultaneously, enhancing consistency in messaging across channels.
- Supported event planning initiatives by leveraging social media platforms for promotion and live coverage.
- Increased brand awareness by creating and managing engaging social media content.
- Responded to comments, posts, and questions from various channels.
- Conducted daily updates to social media profiles to boost company online presence.
- Developed performance metrics to benchmark websites.
Marketing Representative
Consolidated Urban Corporation
Johannesburg
09.2019 - 02.2020
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Increased brand awareness by implementing targeted marketing campaigns and utilizing social media platforms.
- Conducted market research and analysis to identify consumer trends and preferences.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
Sales and Marketing Intern
Innovative Knowledge Worx
Johannesburg
03.2019 - 08.2019
- Conducted market research to identify potential clients and developed tailored sales strategies.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Created engaging social media content that resulted in increase in followers and online engagement.
- Conducted basic market research to identify customer needs.
- Demonstrated products to customers, answered questions, and redirected objectives to positive features.
Education
Some College (No Degree) - Project Management
CTU Training Solutions
Johannesburg, South Africa 01.2021 - 01.2022
Bachelor of Commerce - Marketing Management
North West University
Mahikeng, South Africa 01.2014 - 01.2017
Matric -
Ramotshere High School
Zeerust, South Africa 01.2011 - 01.2013
Skills
Product and service knowledge
Strong empathy
Performance Tracking
Customer Support
Social Media Marketing
Strategic Marketing
Customer Engagement
Customer Segmentation
Projects
Goallout Organization Awards Coordinator, Planning and organizing the Goallout awards ceremony which was aimed to give recognition to volunteers, partners and members of the Goallout for the job they have done., 2016 Goallout Organization Marketing Team, Strategizing marketing concepts and ways to improve and increase awareness of the organization and its activities (awards ceremony, colour run and canned food collections)., 2017 49jorissen_student, The 49 Jorissen project was one which we were required to recruit new students who were looking for accommodation for the following (2020) scholar calendar year. Our objective was to ensure the buildings are fully occupied by students and that the overall image of campus Africa in the eyes of students and parents is a positive one. We were tasked with educating students about campus Africa and their available accommodation buildings., 2020
References
- Roxanne Williams, Marketing Manager, Reach For A Dream Foundation, 078 321 4916
- Vuyo Zamxaka, Operations Manager, Innovative Knowledge Worx, 063 844 8802
- Ndumiso Masala, Client Service Manager, FNB Wealth and Investment, 078 208 0939
Certification
Project Management NQF 5
Timeline
Client Service Consultant
First National Bank
04.2022 - Current
Project Management NQF 5
01-2022
First Job Client Service Learnership
First National Bank
04.2021 - 03.2022
Social Media Coordinator Intern
Reach For A Dream Foundation
01.2021 - 03.2021
Some College (No Degree) - Project Management
CTU Training Solutions
01.2021 - 01.2022
Marketing Representative
Consolidated Urban Corporation
09.2019 - 02.2020
Sales and Marketing Intern
Innovative Knowledge Worx
03.2019 - 08.2019
Bachelor of Commerce - Marketing Management
North West University
01.2014 - 01.2017
Matric -
Ramotshere High School
01.2011 - 01.2013
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