Musundwa Nemalili

This was more like jack of all trades situation. I was performing all the branch tasks.

It was a one stop shop doing enquiries, telling, administration, selling, ATMS and floor mastering.

• Contributed to team success by consistently meeting and exceeding personal performance targets, such as loan volume and customer service ratings.
• Negotiated favorable terms for clients, securing competitive interest rates and flexible repayment options whenever possible.
• Managed a portfolio of personal loans, monitoring repayment progress and proactively addressing delinquencies.
• Increased loan volume by identifying new business opportunities through networking events and community outreach efforts.

• Enhanced cash handling accuracy by implementing efficient count verification procedures.
• Collaborated with team members to identify potential areas for process improvement within the bulk teller department.
• Strengthened relationships with key account holders through proactive communication regarding their transaction statuses.
• Improved overall efficiency by streamlining bulk teller operations and reducing processing time.
• Managed inventory of coin supplies, ordering additional stock when necessary to maintain adequate levels for daily operations.
• Supported colleagues during peak times, demonstrating adaptability and teamwork skills under pressure situations.
• Handled large amounts of cash responsibly, adhering to strict security measures at all times during transactions processes.

• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Interacted with customers by phone, email, or in-person to provide information.
• Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
• Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.

• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
• Connected callers with appropriate professional, department, or business.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.

• Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
• Overcame objections using friendly, persuasive strategies.
• Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
• Increased sales by effectively identifying customer needs and presenting tailored solutions.
• Called prospective customers in designated market area to qualify leads.
• Qualified leads and set up customer appointments for outside sales team.

Introducing clients to internet and cellphone banking.

Creating profiles .

Teaching clients how to use digital profiles

It's a business administration degree specialised in finance and investments.