Mavhungu Prince Matshema

• • Email authentication platform for SPFand DKIM. Internet fundamentals, DNS settings, mail routing, and track delivery.
  • Great communication skills.
  • Log and manage incident reports, ensuring accurate and timely follow-ups.
  • Knowledge of networking protocols, technologies, and APIs (TCP/IP, HTTP).
  • Knowledge in IT support as well with maintaing servers on their packages.
  • Escalate issues using ticket management system
  • Scheme to the server using Linux
  • Linux system administration in MySQL,MariaDB and MongoDB
  • Ability to do research and outline solution.
  • Attend to all logged support incidents and calls.
  • Assisting with all products: Fibre, DSL, Hosting, Air Mobile, LTE, VoIP
  • Working well in a team.
  • Work closely with team lead and management.
  • establish positive client relationships through efficient customer service assistance.
  • experience providing L1 technical support
  [MCSA Learnership]

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
• Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
• Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
• Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.

Recommendations of hardware, software, and systems.
• Experience with Windows AppStore, App deployment and Management
• Installing, Configuration and Upgrade Computer, laptop, and Printers.
• Software Installation (operating system, general Office, and specialized software).
• Installing and Configuring New Hardware and Software.
• Working with Active Directory.
• Supporting Users over Telephone and by email.
• Troubleshooting on-site, off-site, or remote locations any reported system problem and ensuring system performance.
• Responsible for documenting the configuring of system, write and maintain operational documentation.

• Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
• Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
• Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
• Increased table game efficiency with effective chip handling and accurate card dealing techniques.