Tsholofelo Mpho Digoamaje
Client Service Consultant
Johannesburg
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing a good relationship with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-orientated with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Client Service Consultant
FNB
Johannesburg
12.2018 - Current
- Developed and deepened client relationships to increase loyalty and brand engagement.
- Maintained detailed client records with both personal and payment information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Answered client questions and looked for opportunities to increase sales.
- Achieved or exceeded sales and productivity benchmarks on consistent basis.
- Referred customers to correct representatives after answering questions.
- Educated clients on services and products available.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer calls and emails to answer questions about products and services.
- Called existing and prospective customers to evaluate desires and offer Insurance options.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Introduced clients to available online resources and services to increase convenience.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Receptionist/Administrator
Ndaba Zakhe Trading and Projects CC
Mafikeng
08.2016 - 11.2018
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Screened visitors and issued badges to maintain safety and security.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided callers with address, directions, company website and related information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered phone promptly and directed incoming calls to correct offices.
- Troubleshot copy machines and printers and scheduled service as needed.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone or postal mail.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
High School Diploma -
Mafikeng Hoërskool
North West 01.2007 - 11.2011
Bachelor of Science - BA Communication
North West University
Vaal Campus 01.2012 - 11.2016
Skills
Service recommendations
Multi-line phone systems knowledge
Product and service knowledge
Strategic sales knowledge
Receiving support
Service standard compliance
Staff education and training
Professional telephone demeanor
Recordkeeping strengths
Complaint resolution
Warehousing functions
Shipping procedures understanding
Key stakeholder relationship building
Report preparation
Key holder experience
Database Management
Documentation requirements
Client service expert
Timeline
Client Service Consultant
FNB
12.2018 - Current
Receptionist/Administrator
Ndaba Zakhe Trading and Projects CC
08.2016 - 11.2018
Bachelor of Science - BA Communication
North West University
01.2012 - 11.2016
High School Diploma -
Mafikeng Hoërskool
01.2007 - 11.2011