Thuli Malokotsa

• Organizational Proficiency: Demonstrated strong organizational skills for efficient task management
• Appointment & Meeting Coordination: Scheduled appointments, managed meetings, and handled logistics for effective time management
• Document Management: Maintained accurate records, ensuring quick information retrieval
• Team Collaboration: Collaborated effectively with team members to provide support in company operations
• Executive Assistance: Provided comprehensive admin and secretarial support to Head of Department HOD and management team
• Month-end Reporting: Assisted in collating crucial data for accurate and timely month- end reports
• Travel Arrangements: Expertly organized executive travel, ensuring smooth business trips
• Effective Communication: Ensured timely follow-up of requests and messages, maintaining efficient communication
• Document Quality Control: Responsible for typing, editing, and maintaining the quality of documents
• Project Support: Provided admin support to Portfolio and Programme Managers, addressing customer and internal process needs
• System Proficiency: Proficient in various systems, including BPS, Oracle ERP, PSM, OTL, and MS Office
• Project Tracking: Led project tracking, oversaw schedules, conducted meetings, and resolved issues for streamlined reporting.Meticulous Documentation: Maintained accurate project documentation for consistency
• Planning & Control: Coordinated planning, monitoring, and control activities, ensuring project success
• Office Administration: Managed general office tasks for efficient project operations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Assisted coworkers and staff members with special tasks on daily basis.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Managed filing system, entered data and completed other clerical tasks.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.

Meeting Organization: Orchestrated, facilitated, and tracked issues pertaining to meetings, including Business Units Future Forum (management and labour) and other special events. Prepared, disseminated, and maintained official meeting minutes and notices

• Administrative Liaison: Acted as the primary administrative point of contact, fostering communication with various offices, individuals, and external institutions and agencies, specifically on designated matters
• Financial Coordination: Coordinated fiscal activities and managed financial accounts for the direct line, including authority to sign checks and vouchers
• Supervision: Provided leadership and guidance to lower-graded staff and employees when necessary
• Calendar Management: Managed telephone and diaries, maintaining complex calendars and arranging meetings as requested by direct line. Prioritized meeting requests and adjusted appointments as needed
• Agenda Setting: Exhibited discretion in setting meeting agendas and scheduling appointments for individuals seeking to meet with the direct line
• Documentation Handling: Processed, typed, and filed correspondence and working documents, while maintaining an efficient administrative system
• Presentation Preparation: Prepared presentations using PowerPoint and generated statistical graphs using MS Excel
• Performance Metrics: Compiled and managed the Business Balance Scorecard performance review for the business unit Budget
• Assistance: Assisted in planning and assembling the budget for the business unit
• External Relations: Collaborated with internal and external companies to facilitate effective communication
• Travel Coordination: Organized travel and coordinated international workshops for the general manager within South Africa
• Managed travel schedules for the direct line, including ticketing, hotel reservations, car rentals, and charter flights for numerous trips each month
• Expense Management: Processed and verified expense claims
• International Workshops: Facilitated visits of international postal administrators to South
• Africa for various international workshops
• Information Gathering: Collected and compiled essential background information required by the direct line for staff meetings, board meetings, conferences,
• ReportPreparation: Gathered data and assembled information to create final draft reports that the direct line would present
• Event Planning: Coordinated events for which the direct line's office was responsible, including selecting venues, menus, catering arrangements, printing invitations, and confirming attendance, among other duties
• Procurement Assistance: Initiated procurement processes through the procurement department for the purchase of stock and office consumables.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled office meetings and client appointments for staff teams.
• Executed record filing system to improve document organization and management.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Managed department budgets and generated financial reports for management review.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Developed strategies to streamline and improve office procedures.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Assisted development and implementation of new administrative procedures.
• Drafted correspondence and other documents for CEO and department heads in company's voice.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Created and maintained databases to track and record customer data.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Established administrative work procedures to track staff's daily tasks.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Performed research to collect and record industry data.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Liaised between clients and vendors and maintained effective lines of communication.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Executed record filing system to improve document organization and management

Project: Launching of EMS

• Played a key role in project administration during the implementation of the Mail Distribution Network SADC Region) Pilot Project.
• Organized project documents to help administrative manager and boost team productivity.
• Scheduled office meetings and client appointments for staff teams.
• Executed record filing system to improve document organization and management.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Liaised between clients and vendors and maintained effective lines of communication.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

The Conveyor Belt System

• Provided comprehensive project administration support, encompassing documentation management, categorization, and control, as well as overseeing project meetings, work order management, and secretarial duties
• Assisted in the administrative aspects of implementing the R12 million Automated
• Conveyor Belt project
• Contributed to the implementation of the R5 million Diagnostic Systems project and various other initiatives aimed at enhancing operational efficiency, productivity, and service levels within SAPO International Business.
• Organized project documents to help administrative manager and boost team productivity.
• Scheduled office meetings and client appointments for staff teams.
• Organized project documents to help administrative manager and boost team productivity
• Executed record filing system to improve document organization and management
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Managed department budgets and generated financial reports for management review

• Banking & Financial Services
• Data Entry and Management:
• Accurately recorded learner information into the Answer-IT system
• Conducted searches and updates using Pay-People to maintain data accuracy
• Utilized Answer-IT to efficiently retrieve ID numbers
• Certification and Competency:
• Certified delegates who demonstrated compliance with competency criteria
• Transcript Generation:
• Extracted relevant learning outcomes from Edu-Online and used them to generate comprehensive transcripts
• Records Maintenance:
• Maintained and meticulously updated staff registers to ensure data currency and reliability
• Ensured the timely incorporation of new learning interventions into the records system.
• Built and maintained tracking databases for variety of measuring aspects.
• Corrected data entry errors to prevent duplication or data degradation.
• Searched, extracted and interpreted information to determine correct input procedure.

• A Government Agency focused on urban planning, redevelopment, and infrastructure improvement within the city of Johannesburg
• Front-Line Engagement: Acted as the initial point of contact, warmly welcoming visitors and efficiently directing inquiries
• Call Management: Received and screened incoming calls, ensuring their appropriate redirection as needed
• Customer Service Excellence: Provided exceptional customer service to meet the needs of stakeholders and visitors
• Tender Document Distribution: Managed the distribution of tender documents to relevant stakeholders, including the collection of required fees
• Petty Cash Management: Oversaw petty cash transactions, maintaining accurate records and ensuring financial accountability
• Document Handling: Proficiently processed, typed, and organized working documents, maintaining a well-organized office environment
• Internal Mail Distribution: Facilitated the timely delivery of internal mail within the organization, ensuring efficient communication
• Electronic Fax Handling: Managed electronic fax transmissions, efficiently receiving and forwarding them as necessary to the appropriate recipients
• Www.enhancv.com
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Collected room deposits, fees, and payments.

• A South African retail conglomerate operating in the fashion and apparel industry
• Calendar and Communication Management: Managed telephone calls and scheduled diary appointments to ensure organized and efficient communication
• Travel Coordination: Coordinated business trips for managers, including accommodations and travel arrangements
• Document Handling: Processed, typed, and maintained documents while efficiently managing the administrative system
• Financial Administration: Managed cheque requisition payments for various activities and exercised control over the department budget
• Stakeholder Meetings: Skilfully coordinated meetings with various stakeholders within the department, fostering collaboration and effective communication
• Supplier Database Management: Maintained the BEE Broad-Based Black Economic
• Empowerment) supplier database in compliance with relevant regulations
• Charity Selection: Led the selection process for charity organizations eligible for financial assistance, ensuring alignment with corporate social responsibility goals
• Donation Reporting: Compiled and generated monthly reports on donations for the
• Corporate Social Investment CSI database, facilitating transparent reporting on philanthropic efforts
• Sponsorship Communication: Handled written communication related to sponsorship terms and conditions, maintaining clear and professional correspondence
• Beneficiary Follow-Up: Arranged and conducted follow-up visits with beneficiaries, obtaining essential reports to evaluate the impact of financial assistance.
• Maintained appropriate filing of personal and professional documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Served as point of contact between clients and managerial staff.
• Displayed absolute discretion at handling confidential information.
• Oversaw personal and professional calendars and coordinated appointments for future events.

• Developed and maintained filing and retrieval systems.
• Screened telephone calls and forwarded to appropriate departments.
• Transcribed legal documents and phone conversations.
• Greeted and welcomed visitors, assisting and directing inquiries to the appropriate personnel.
• Demonstrated strong customer service orientation, ensuring visitors and inquiries were handled professionally and efficiently.
  HR Support: Assisted with HR-related matters concerning the general workforce, contributing to a well-functioning human resources department.
• Appointment and Meeting Arrangements: Managed the scheduling and coordination of appointments, meetings, and functions as required for the section, ensuring smooth logistical arrangements.
• Meeting Minutes and Correspondence: Recorded and transcribed minutes of meetings, including those of the Business Units Future Forum (management and labour union), and distributed them promptly. Processed, typed, and maintained files of correspondence and working documents, and managed administrative documentation.
• Presentation and Reference Material: Prepared presentation materials and photocopies, ensuring the availability of reference materials for meetings.
• Monthly Business Performance Review: Compiled the monthly business performance review for the business unit, including preparing the Business Balance sheet each month, contributing to informed decision- making.
• International Trip Coordination: Organized and coordinated international trips to postal administration seminars and conferences, facilitating opportunities for learning and networking on a global scale.
• Data Management: Conducted data capturing and proficiently operated relevant computer programs, contributing to efficient data management processes.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests