Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Awards
References
Hobbies and Interests
Personal Information
Secondary Education
Languages
Timeline
Generic
Tshegofatjo Mabyana

Tshegofatjo Mabyana

Lan & Desktop Support Technician/Engineer
Groblersdal,LP

Summary

Dynamic and results-driven IT Support Specialist with over 15 years of experience supporting public health and government institutions. Proven track record in desktop and LAN support, systems administration, application support, and team leadership. Adept at maintaining IT operations across multiple sites, maintaining SLA compliance, and delivering secure, reliable IT infrastructure in high-pressure environments. Holds multiple Microsoft certifications (MCSE, MCSA, EPAA) and a National Diploma in Electrical Engineering. Recognized for mentoring a team, resolving complex issues, and implementing efficient solutions that improve service delivery and uptime.

Overview

15
15
years of professional experience
11
11

Certifications

Work History

LAN & Desktop Support Technician/Team Leader

State Information Technology Agency Ltd (SITA Soc Ltd)
Groblersdal
03.2024 - Current
  • Lead a team of technicians
  • Assign calls and monitor team calls
  • Attend regular team meetings to review calls progress and resolutions 3 times weekly for SLA maintenance
  • Ensure the team implements and upgrade system software according to the SLA requirements
  • Ensure that all Hospital information systems(HIS) are fully functional on every site
  • Ensure that all logged calls are resolved timeously and efficiently using the call monitoring system hourly
  • Ensure high availability and reliability of IT services in all 10 main sites and their clinics
  • Act as the main point of contact between hospital administration and the IT department
  • Collaborate with Hospital Management to understand IT needs and provide solutions
  • To Implement the management expectations with the team
  • Update the team on calls that need urgent attention and running out of SLA
  • Assist the team with HR Administrative issues
  • Mentor the team with the Implementation, customization and maintenance of systems software upgrades
  • Configured hardware, devices, and software Active Directory & System administration management Local area networking and TCP/IP experience.
  • Provide comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.

LAN & DESKTOP SUPPORT TECH

State Information Technology Agency Ltd (SITA Soc Ltd)
Matlala
03.2017 - 02.2024
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices with DHSD IT policies.
  • Compile monthly site status report and present to the Hospital management
  • Maintained various transversal systems, software, and peripherals, and various types of other systems.
  • Contributed to selection and implementation of endpoint protection tools, reducing risk of malware infections.
  • Streamlined ticket resolution process, leading to faster problem-solving for end users.
  • Utilized remote desktop tools effectively for off-site troubleshooting assistance
  • Coordinated with vendors for procurement of hardware/software products, ensuring assessment and technical documentation
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Walked individuals through basic troubleshooting tasks both telephonically and in person.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded
  • Rebuilding of computers that reached end of life status to mitigate budget constraints
  • Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
  • Optimized network performance, ensuring stable and reliable connectivity for all users.
  • Developed strong relationships with the team across sites, fostering a collaborative environment for troubleshooting complex technical issues.
  • Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
  • Installed and configured new software and hardware devices, on work stations for employees.
  • Researched and implemented identified solutions to technical problems.

APPLICATION SUPPORT CONSULTANT

CSC AFRICA (RGBS) (Pty) Ltd
Thabazimbi
11.2015 - 06.2016
  • Responsible for configuring, customizing the PHIS application system to achieve the customer's business requirements
  • Primarily responsible for handling application support to the end-users.
  • Handling Client issues /end users & updating the status.
  • Implementing Software at client sites.
  • Assist clients with application faults/bugs
  • Help Desk support and QA when required
  • Assisting with technical faults that affected the use of the system

APPLICATION CONSULTANT

LHC Health Solutions (Pty) Ltd
Polokwane
08.2009 - 06.2010
  • Support in Implementation of all ehis modules in all 54 hospitals.
  • Support and Maintenance of ehis
  • Conducting system functional demonstrations to module champions of hospitals before implementation.
  • To facilitate the rapid restoration of normal operational services with minimal business downtime
  • Providing consistent Training for the system end users on the functionality and use of the enterprise Health Information System (+ 30 hospital employees).

IT ASSET AND PROCUREMENT OFFICER

Welfare and Health IT Operations Centre (Whitoc) DHSD
Polokwane
08.2008 - 08.2009
  • Providing technical advice to clients for specifications related to their business needs
  • Implementing Service management according to ITIL foundation framework
  • Procurement of IT assets on behalf of the DHSD across 55 Limpopo Hospitals including Head Office Senior Management
  • Acquiring IT Assets according to Sita contracts and SLA
  • IT asset Management, Auditing and Inventory Management and reporting
  • Taking, approving and processing of orders to the clients' requests
  • Attending to Clients queries and escalation for technical repairs
  • Managing the purchasing processes until distribution to the client
  • Liaising with suppliers in the processing of orders on behalf of the client
  • Consolidating quarterly reports and end of year purchase reports

ASSET MANAGEMENT OFFICER

Department of Health and Social Development (DHSD)
Polokwane
11.2005 - 08.2008
  • Tracking and Tagging of Government financial assets for record/book keeping purposes
  • Consolidation of purchase orders against goods acquired by the H/O using Asset management application system by the Department of health head office
  • Allocating assets for auction purposes across the Limpopo health department
  • Delegation of duties and daily consolidation
  • Weekly Reporting and presentation of the team's covered work
  • Maintenance of the asset registers

Intern IT Technician

Thabiso New Technologies
Polokwane
08.2005 - 11.2005
  • Assembling newly purchased Desktops
  • Desktop OS Installation's, Upgrades and Configurations
  • Installing and Configuring windows XP OS
  • PC Hardware Repairs
  • Software/Hardware Installation
  • Stores management on incoming and outgoing Client PCs

Education

Cobit Framework -

Alison
06.2025

ITIL Level 4 -

Alison
06.2025

Comptia A+ 1000 -

Alison
06.2025

End Point Administrator Associate(EPAA) -

Microsoft Academy
01.2025

National Diploma Electrical Engineering(ND E.Eng) -

Pietersburg Technical College
01.2018

MCSE Cloud Platform Infrastructure -

Microsoft Academy
12.2016

Ms Virtualization with Windows server - Hyper V System Centre Specialist(Hyper V SCCM)

Microsoft Academy
01.2015

Microsoft Certified Professional(MCP) -

Microsoft Academy
01.2013

Microsoft Certified Systems Engineer(MCSE) -

Microsoft Academy
12.2012

Microsoft Certified System Associate(MCSA) -

Microsoft Academy
12.2012

Std 10(Matric) -

Kriel High School

Skills

  • Communication skills
  • Critical thinking
  • Analytical skills
  • Creativity
  • Team collaboration
  • Workload prioritization
  • Customer respect
  • Polite demeanor
  • Microsoft Windows expertise
  • Network architecture knowledge
  • LAN protocols understanding
  • Client-server applications knowledge
  • Microsoft Office proficiency
  • Government IT systems knowledge
  • Client interaction skills
  • Conflict resolution strategies
  • Self-motivation
  • Active listening skills
  • Empathy and support
  • Goal achievement focus
  • Computer architecture knowledge
  • Microsoft desktop applications expertise
  • Computer peripherals understanding
  • Operating systems knowledge
  • Application software proficiency
  • Microsoft Active Directory understanding
  • ITIL service philosophy awareness
  • Systematic troubleshooting ability
  • DHSD SLA policies application

Certification

  • National Diploma in Electrical Engineering
  • Microsoft Certified Systems Associate (Server Infrastructure)
  • MCSE Cloud Platform Infrastructure
  • N6 National Certificate in Electrical Engineering
  • Microsoft Certified Systems Engineer (Server Infrastructure)
  • End Point Administrator Associate
  • Microsoft Certified Professional (Server Infrastructure)
  • Microsoft virtualization with Server, Hyper-V, System Center specialist
  • Supervisory management skills
  • Entrepreneurial skills

Accomplishments

  • Increased a 3 years long Intermittent network availability to 99% accessibility and down time, 04/01/25
  • Supervised a team of 10 staff members in the Sekhukhune district in maintaining 10 hospital sites and their 74 clinics
  • Implemented 99% of efficient network access in a Hospital building with minimal budget and effort with no assistance
  • Collaborated with Telkom/Openserve in the Implementation of a new telephone system in the Hospital
  • Arranged, Organized and collaborated in Implementing a Cellphone tower for Groblersdal Hospital within the premises to mitigate for adverse cellphone coverage

Languages

  • English, fluent
  • Zulu, conversational
  • Venda, conversational
  • Sepedi, home language
  • Afrikaans, conversational
  • Tsonga, conversational

Awards

  • Distinction, TOP STUDENT IN MATHEMATICS, Capricorn FET College, 01/12/99
  • Distinctions, TOP STUDENT IN STANDARD 8 in all subjects, Seshigo High School, 01/12/94

References

  • Mr Karabo Manyaka, Senior Manager Service Management, State Information Technology Agency, karabo.manyaka@sita.co.za, 079 537 7424
  • Ms Nobuhle Cele, Manager, Service Management, State Information Technology Agency(SITA), nobuhle.cele@sita.co.za, 076 230 9864
  • Mr Enock Shayi, GITO, Education Gauteng, Department Of Education Gauteng, 083 460 4281
  • Mr Samuel Shoko, Consultant, Service Management(Retired), State Information Technology Agency (SITA), matsobane.shoko@sita.co.za, 071 290 7665

Hobbies and Interests

  • Strong interest in innovation and technological solutions
  • Enjoy new places and experiences
  • Involved in music Initiatives and Projects
  • Strong business interests and social and economic development
  • Enjoys Adrenalin Activities
  • Enjoys cooking and singing
  • Passively interested in politics

Personal Information

  • Date of Birth: 12/24/79
  • Gender: Male
  • Nationality: South African
  • Driving License: C1
  • Marital Status: Single

Secondary Education

Std 10(Matric), Kriel High School, 01/01/98, 1st English, Afrikaans 2nd, Mathematics, Physical Science, Business economics, Economics

Languages

English
First Language

Timeline

LAN & Desktop Support Technician/Team Leader

State Information Technology Agency Ltd (SITA Soc Ltd)
03.2024 - Current

LAN & DESKTOP SUPPORT TECH

State Information Technology Agency Ltd (SITA Soc Ltd)
03.2017 - 02.2024

APPLICATION SUPPORT CONSULTANT

CSC AFRICA (RGBS) (Pty) Ltd
11.2015 - 06.2016

APPLICATION CONSULTANT

LHC Health Solutions (Pty) Ltd
08.2009 - 06.2010

IT ASSET AND PROCUREMENT OFFICER

Welfare and Health IT Operations Centre (Whitoc) DHSD
08.2008 - 08.2009

ASSET MANAGEMENT OFFICER

Department of Health and Social Development (DHSD)
11.2005 - 08.2008

Intern IT Technician

Thabiso New Technologies
08.2005 - 11.2005

Cobit Framework -

Alison

ITIL Level 4 -

Alison

Comptia A+ 1000 -

Alison

End Point Administrator Associate(EPAA) -

Microsoft Academy

National Diploma Electrical Engineering(ND E.Eng) -

Pietersburg Technical College

MCSE Cloud Platform Infrastructure -

Microsoft Academy

Ms Virtualization with Windows server - Hyper V System Centre Specialist(Hyper V SCCM)

Microsoft Academy

Microsoft Certified Professional(MCP) -

Microsoft Academy

Microsoft Certified Systems Engineer(MCSE) -

Microsoft Academy

Microsoft Certified System Associate(MCSA) -

Microsoft Academy

Std 10(Matric) -

Kriel High School

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Tshegofatjo MabyanaLan & Desktop Support Technician/Engineer