VIWE MAZINGI
IT Support Expert
Sunnyridge
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Holds a Postgraduate Diploma in Business Administration from the University of Cumbria and a certification in IT Management from the University of Cape Town, along with professional qualifications in MCSE, ITIL v3 Foundation, CCENT, A+, and N+. Currently pursuing a Bachelor of Commerce (BCom) degree from Regent Business School. Known for a collaborative approach, adaptability, and commitment to excellence in both IT and business domains.
Overview
24
24
years of professional experience
3
3
Languages
31
31
years of post-secondary education
Work History
Operational: LAN and Desktop Support
SITA - (SAPS)
01.2009 - Current
- Serve as primary point of contact for all desktop support inquiries, maintaining strong relationships with users and stakeholders.
- Managed Rollout Projects
- Coordinated cross-functional teams during major system upgrades, ensuring minimal disruption to daily operations while achieving targeted outcomes.
- Executed IT project plans effectively, ensuring milestones were met on time and within budget.
- Resolved workflow issues to optimize team productivity and improve delivery times
- Active Directory Operations (DHCP, User Account Admin)
- Supervised an adept IT team of 12 members to deliver superior technical assistance while cultivating a collaborative atmosphere.
- Implementation, Installation, upgrading and technical support of software operating systems and system software packages on PC's
- Setup, Configuration and availability of network connectivity and connection of users to network services
- Technical support and maintenance of local area network, fault diagnosis and correction
- Technical support regarding access, system availability, backup, and restore procedures, optimization, virus control, disk space and challenges experienced.
- Installation of all LAN and Desktop equipment and software to always ensure full serviceability
- Provide feedback to management and clients
- Administration and handling of events on fault logging system
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Managed incident response efforts, efficiently resolving breaches and minimizing downtime for affected systems.
- Implemented proactive measures to identify potential issues before they escalated, minimizing system disruptions.
- Streamlined patch management processes for software updates, reducing the risk of exploitation due to outdated applications or operating systems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.
- Coordinated repairs with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Supported remote employees by setting up virtual desktop environments and providing necessary access to company resources, ensuring seamless integration into the workplace.
- Participated in ongoing professional development opportunities to stay current with industry best practices and latest technology advancements.
- Performed root cause analysis on complex technical problems, developing long-term solutions that improved system stability.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Proved successful working within tight deadlines and a fast-paced environment.
Operational: LAN Support Technician
Dotcom SITA (Provincial Government Departments)
01.2008 - 01.2009
- Support over 200 Provincial Department users (Department of Agriculture, Department of Sports and Office of the Premier) and over 500 SAPS users in the former Transkei Region.
- Support Client’s LAN Infrastructure in Desktop OS, Microsoft, NetWare, NetWare NDS & E-directory Services, Application Environment, LAN Support
- Active Directory Operations (DHCP, User Account Admin)
- Implementation, Installation, upgrading and technical support of commercial-off-the shelf software on PCs
- Setup, Configuration and availability of network connectivity and connection of users to network services
- Technical support and maintenance of local area network
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Coordinating repair of faulty equipment with vendors
- Administration and handling of events on fault logging system
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Secured network infrastructure through implementation of updated security protocols, mitigating risk of data breaches or cyber-attacks.
- Conducted regular audits of IT systems to ensure compliance with industry standards and best practices.
- Resolved complex technical issues by leveraging strong analytical and problem-solving skills, ensuring minimal impact on productivity levels.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
Field Service Engineer
Dimension Data
01.2004 - 01.2006
- Onsite Support Engineer at Coca Cola (Border Kei Region) supporting over 50 users.
- Active Directory Administration of over 200 objects.
- Network Configuration
- Licensing
- PC Hardware Setup of new PCs
- Setup of new Printers
- Installation of Hardware Components
- System Backups, Managing tape sets
- Account Administration of Domain Users
- System Maintenance - Installation of service packs/ Clean-up of unnecessary data
- Maintain Asset register and Update
- SAP Deployments Installation of SAP
- Setup Printer and Liaise with the SAP Team to test each one
- Ensure PC meet the minimum requirements to run SAP
IT Onsite Support Engineer
UTi International
01.2002 - 01.2003
- PC Software Supporting All MS Windows Operating Systems Win98/2000/XP/Server
- Supporting & teaching Users PC Fundamentals and MS Office Word, Excel, Access
- Network Configuration - ensure TCP/IP, DNS, WINS, DHCP settings comply with Company network security Standards
- Maintenance of Site Software licensing inventory
- PC Hardware Setup of new PCs
- Installation of Hardware Components
- Coordinating repair of faulty equipment with local PC Supplier
- Servers System Backups, Managing tape sets, logbook and off-site storage
- Account Administration of Local Users
- System Maintenance - Installation of service packs
- WAN & LAN Equipment Cisco Routers ISDN backup line Testing
- Computer Room & other IT infrastructure Maintaining site network diagrams and cabling documentation
- Maintain health of UPS – regular drainage of battery-packs
- Performed root cause analysis on recurring issues, implementing solutions to prevent future occurrences.
User & PC Support Technician
MME Services
01.2001 - 12.2001
- Creating and typing documents for small businesses
- Monitored inventory levels, ordering necessary equipment and supplies to maintain optimal stock levels at all times.
- Provided exceptional customer service by addressing user concerns with patience, empathy, and professionalism.
- Hamburg Municipality Setup & Configure Network & Internet
- PC Technician & Data Capture
- Assisting MSP Consultants with regards to their IT related Issues
- Collaborated with cross-functional teams to improve overall network performance and security.
- Analyzed user requirements to recommend appropriate technology solutions tailored to their needs.
Education
Post Graduate Diploma - Business Administration
United Kingdom 11.2021 - 10.2024
Bachelor of Commerce -
Regent Business School
Durban, South Africa 04.2001 - Current
Certificate - IT Management
University of Cape Town
Cape Town, South Africa 10.2023 - 12.2023
Prince 2 ®7 Edition - Project Management
Torque IT
Johannesburg, South Africa 04.2001 -
Certificate - Cisco Networking
Torque IT
Johannesburg, South Africa 04.2001 -
Microsoft 365 Certified - Modern Desktop Administrator
Microsoft
Johannesburg, South Africa 04.2001 -
Microsoft Certified - Solutions Expert: Core Infrastructure
Microsoft
East London, South Africa 04.2001 -
ITIL V3 - Foundation
Torque IT
Johannesburg, South Africa 04.2001 -
Certificate - CMMI
Joburg Center For Software Engineering
Port Elizabeth, South Africa 04.2001 -
Certificate - Microsoft Server 2012
CTU Training
Port Elizabeth, South Africa 04.2001 -
National Certificate - Communication Technology
Walter Sisulu University
East London, South Africa 04.2001 -
MITS - Microsoft Integrated Technical Specialist
CCS-IT
East London, South Africa 04.2001 -
High School Diploma -
Geoge Randell High School
East London 04.1996 - 11.2000
Skills
Technical troubleshooting
IT Asset Management
Teamwork and Collaboration
IT Infrastructure Management
Business Process Improvement
Problem-solving
Project Coordination
Desktop Support, Remote Desktop Support
Technical solution development
Software installation
Application support
Active Directory management
Timeline
Certificate - IT Management
University of Cape Town
10.2023 - 12.2023
Post Graduate Diploma - Business Administration
11.2021 - 10.2024
Operational: LAN and Desktop Support
SITA - (SAPS)
01.2009 - Current
Operational: LAN Support Technician
Dotcom SITA (Provincial Government Departments)
01.2008 - 01.2009
Field Service Engineer
Dimension Data
01.2004 - 01.2006
IT Onsite Support Engineer
UTi International
01.2002 - 01.2003
Bachelor of Commerce -
Regent Business School
04.2001 - Current
Prince 2 ®7 Edition - Project Management
Torque IT
04.2001 -
Certificate - Cisco Networking
Torque IT
04.2001 -
Microsoft 365 Certified - Modern Desktop Administrator
Microsoft
04.2001 -
Microsoft Certified - Solutions Expert: Core Infrastructure
Microsoft
04.2001 -
ITIL V3 - Foundation
Torque IT
04.2001 -
Certificate - CMMI
Joburg Center For Software Engineering
04.2001 -
Certificate - Microsoft Server 2012
CTU Training
04.2001 -
National Certificate - Communication Technology
Walter Sisulu University
04.2001 -
MITS - Microsoft Integrated Technical Specialist
CCS-IT
04.2001 -
User & PC Support Technician
MME Services
01.2001 - 12.2001
High School Diploma -
Geoge Randell High School
04.1996 - 11.2000
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Non-Academic Achievements
Walter Sisulu University Institutional Chess Champion
Received Border Chess Academy Chess Honours
Represented South African A Team in the Zonal 4.3 Chess Tournament
1ST Kyu - Ninjutsu
Personal Information
- Health Status: Good
- Gender: Male
- Nationality: South African
- Driving License: Class B
- Marital Status: Single
Leisure Interests
- Chess
- Reading
- Swimming
- Martial Arts
Personal Information
- Health Status: Good
- Gender: Male
- Nationality: South African
- Driving License: Class B
- Marital Status: Single
Non-Academic Achievements
- Walter Sisulu University Institutional Chess Champion
- Received Border Chess Academy Chess Honours
- Represented South African A Team in the Zonal 4.3 Chess Tournament
- 1ST Kyu - Ninjutsu
Non-Academic Achievements
Walter Sisulu University Institutional Chess Champion
Received Border Chess Academy Chess Honours
Represented South African A Team in the Zonal 4.3 Chess Tournament
1ST Kyu - Ninjutsu
Personal Information
- Health Status: Good
- Gender: Male
- Nationality: South African
- Driving License: Class B
- Marital Status: Single
Leisure Interests
- Chess
- Reading
- Swimming
- Martial Arts