Summary
Overview
Work History
Education
Skills
Timeline
Languages
Non-Academic Achievements
Personal Information
Leisure Interests
Personal Information
Non-Academic Achievements
Non-Academic Achievements
Personal Information
Leisure Interests
Generic
VIWE MAZINGI

VIWE MAZINGI

IT Support Expert
Sunnyridge

Summary

Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Holds a Postgraduate Diploma in Business Administration from the University of Cumbria and a certification in IT Management from the University of Cape Town, along with professional qualifications in MCSE, ITIL v3 Foundation, CCENT, A+, and N+. Currently pursuing a Bachelor of Commerce (BCom) degree from Regent Business School. Known for a collaborative approach, adaptability, and commitment to excellence in both IT and business domains.

Overview

24
24
years of professional experience
3
3
Languages
31
31
years of post-secondary education

Work History

Operational: LAN and Desktop Support

SITA - (SAPS)
01.2009 - Current
  • Serve as primary point of contact for all desktop support inquiries, maintaining strong relationships with users and stakeholders.
  • Managed Rollout Projects
  • Coordinated cross-functional teams during major system upgrades, ensuring minimal disruption to daily operations while achieving targeted outcomes.
  • Executed IT project plans effectively, ensuring milestones were met on time and within budget.
  • Resolved workflow issues to optimize team productivity and improve delivery times
  • Active Directory Operations (DHCP, User Account Admin)
  • Supervised an adept IT team of 12 members to deliver superior technical assistance while cultivating a collaborative atmosphere.
  • Implementation, Installation, upgrading and technical support of software operating systems and system software packages on PC's
  • Setup, Configuration and availability of network connectivity and connection of users to network services
  • Technical support and maintenance of local area network, fault diagnosis and correction
  • Technical support regarding access, system availability, backup, and restore procedures, optimization, virus control, disk space and challenges experienced.
  • Installation of all LAN and Desktop equipment and software to always ensure full serviceability
  • Provide feedback to management and clients
  • Administration and handling of events on fault logging system
  • Trained junior technicians to improve their technical skills and increase overall team productivity.
  • Managed incident response efforts, efficiently resolving breaches and minimizing downtime for affected systems.
  • Implemented proactive measures to identify potential issues before they escalated, minimizing system disruptions.
  • Streamlined patch management processes for software updates, reducing the risk of exploitation due to outdated applications or operating systems.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.
  • Coordinated repairs with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
  • Supported remote employees by setting up virtual desktop environments and providing necessary access to company resources, ensuring seamless integration into the workplace.
  • Participated in ongoing professional development opportunities to stay current with industry best practices and latest technology advancements.
  • Performed root cause analysis on complex technical problems, developing long-term solutions that improved system stability.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Proved successful working within tight deadlines and a fast-paced environment.

Operational: LAN Support Technician

Dotcom SITA (Provincial Government Departments)
01.2008 - 01.2009
  • Support over 200 Provincial Department users (Department of Agriculture, Department of Sports and Office of the Premier) and over 500 SAPS users in the former Transkei Region.
  • Support Client’s LAN Infrastructure in Desktop OS, Microsoft, NetWare, NetWare NDS & E-directory Services, Application Environment, LAN Support
  • Active Directory Operations (DHCP, User Account Admin)
  • Implementation, Installation, upgrading and technical support of commercial-off-the shelf software on PCs
  • Setup, Configuration and availability of network connectivity and connection of users to network services
  • Technical support and maintenance of local area network
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Coordinating repair of faulty equipment with vendors
  • Administration and handling of events on fault logging system
  • Walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Secured network infrastructure through implementation of updated security protocols, mitigating risk of data breaches or cyber-attacks.
  • Conducted regular audits of IT systems to ensure compliance with industry standards and best practices.
  • Resolved complex technical issues by leveraging strong analytical and problem-solving skills, ensuring minimal impact on productivity levels.
  • Trained junior technicians to improve their technical skills and increase overall team productivity.

Field Service Engineer

Dimension Data
01.2004 - 01.2006
  • Onsite Support Engineer at Coca Cola (Border Kei Region) supporting over 50 users.
  • Active Directory Administration of over 200 objects.
  • Network Configuration
  • Licensing
  • PC Hardware Setup of new PCs
  • Setup of new Printers
  • Installation of Hardware Components
  • System Backups, Managing tape sets
  • Account Administration of Domain Users
  • System Maintenance - Installation of service packs/ Clean-up of unnecessary data
  • Maintain Asset register and Update
  • SAP Deployments Installation of SAP
  • Setup Printer and Liaise with the SAP Team to test each one
  • Ensure PC meet the minimum requirements to run SAP

IT Onsite Support Engineer

UTi International
01.2002 - 01.2003
  • PC Software Supporting All MS Windows Operating Systems Win98/2000/XP/Server
  • Supporting & teaching Users PC Fundamentals and MS Office Word, Excel, Access
  • Network Configuration - ensure TCP/IP, DNS, WINS, DHCP settings comply with Company network security Standards
  • Maintenance of Site Software licensing inventory
  • PC Hardware Setup of new PCs
  • Installation of Hardware Components
  • Coordinating repair of faulty equipment with local PC Supplier
  • Servers System Backups, Managing tape sets, logbook and off-site storage
  • Account Administration of Local Users
  • System Maintenance - Installation of service packs
  • WAN & LAN Equipment Cisco Routers ISDN backup line Testing
  • Computer Room & other IT infrastructure Maintaining site network diagrams and cabling documentation
  • Maintain health of UPS – regular drainage of battery-packs
  • Performed root cause analysis on recurring issues, implementing solutions to prevent future occurrences.

User & PC Support Technician

MME Services
01.2001 - 12.2001
  • Creating and typing documents for small businesses
  • Monitored inventory levels, ordering necessary equipment and supplies to maintain optimal stock levels at all times.
  • Provided exceptional customer service by addressing user concerns with patience, empathy, and professionalism.
  • Hamburg Municipality Setup & Configure Network & Internet
  • PC Technician & Data Capture
  • Assisting MSP Consultants with regards to their IT related Issues
  • Collaborated with cross-functional teams to improve overall network performance and security.
  • Analyzed user requirements to recommend appropriate technology solutions tailored to their needs.

Education

Post Graduate Diploma - Business Administration

United Kingdom
11.2021 - 10.2024

Bachelor of Commerce -

Regent Business School
Durban, South Africa
04.2001 - Current

Certificate - IT Management

University of Cape Town
Cape Town, South Africa
10.2023 - 12.2023

Prince 2 ®7 Edition - Project Management

Torque IT
Johannesburg, South Africa
04.2001 -

Certificate - Cisco Networking

Torque IT
Johannesburg, South Africa
04.2001 -

Microsoft 365 Certified - Modern Desktop Administrator

Microsoft
Johannesburg, South Africa
04.2001 -

Microsoft Certified - Solutions Expert: Core Infrastructure

Microsoft
East London, South Africa
04.2001 -

ITIL V3 - Foundation

Torque IT
Johannesburg, South Africa
04.2001 -

Certificate - CMMI

Joburg Center For Software Engineering
Port Elizabeth, South Africa
04.2001 -

Certificate - Microsoft Server 2012

CTU Training
Port Elizabeth, South Africa
04.2001 -

National Certificate - Communication Technology

Walter Sisulu University
East London, South Africa
04.2001 -

MITS - Microsoft Integrated Technical Specialist

CCS-IT
East London, South Africa
04.2001 -

High School Diploma -

Geoge Randell High School
East London
04.1996 - 11.2000

Skills

Technical troubleshooting

Timeline

Certificate - IT Management

University of Cape Town
10.2023 - 12.2023

Post Graduate Diploma - Business Administration

11.2021 - 10.2024

Operational: LAN and Desktop Support

SITA - (SAPS)
01.2009 - Current

Operational: LAN Support Technician

Dotcom SITA (Provincial Government Departments)
01.2008 - 01.2009

Field Service Engineer

Dimension Data
01.2004 - 01.2006

IT Onsite Support Engineer

UTi International
01.2002 - 01.2003

Bachelor of Commerce -

Regent Business School
04.2001 - Current

Prince 2 ®7 Edition - Project Management

Torque IT
04.2001 -

Certificate - Cisco Networking

Torque IT
04.2001 -

Microsoft 365 Certified - Modern Desktop Administrator

Microsoft
04.2001 -

Microsoft Certified - Solutions Expert: Core Infrastructure

Microsoft
04.2001 -

ITIL V3 - Foundation

Torque IT
04.2001 -

Certificate - CMMI

Joburg Center For Software Engineering
04.2001 -

Certificate - Microsoft Server 2012

CTU Training
04.2001 -

National Certificate - Communication Technology

Walter Sisulu University
04.2001 -

MITS - Microsoft Integrated Technical Specialist

CCS-IT
04.2001 -

User & PC Support Technician

MME Services
01.2001 - 12.2001

High School Diploma -

Geoge Randell High School
04.1996 - 11.2000

Languages

English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)

Non-Academic Achievements

Walter Sisulu University Institutional Chess Champion

Received Border Chess Academy Chess Honours

Represented South African A Team in the Zonal 4.3 Chess Tournament 

1ST Kyu - Ninjutsu 


Personal Information

  • Health Status: Good
  • Gender: Male
  • Nationality: South African
  • Driving License: Class B
  • Marital Status: Single

Leisure Interests

  • Chess
  • Reading
  • Swimming
  • Martial Arts

Personal Information

  • Health Status: Good
  • Gender: Male
  • Nationality: South African
  • Driving License: Class B
  • Marital Status: Single

Non-Academic Achievements

  • Walter Sisulu University Institutional Chess Champion
  • Received Border Chess Academy Chess Honours
  • Represented South African A Team in the Zonal 4.3 Chess Tournament
  • 1ST Kyu - Ninjutsu

Non-Academic Achievements

Walter Sisulu University Institutional Chess Champion

Received Border Chess Academy Chess Honours

Represented South African A Team in the Zonal 4.3 Chess Tournament 

1ST Kyu - Ninjutsu 


Personal Information

  • Health Status: Good
  • Gender: Male
  • Nationality: South African
  • Driving License: Class B
  • Marital Status: Single

Leisure Interests

  • Chess
  • Reading
  • Swimming
  • Martial Arts

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VIWE MAZINGIIT Support Expert