Tshegofatjo Mamoloko Mabyana
End User IT Support Engineer/Technician
Lindhaven
Summary
Technology-inclined professional with robust experience in IT support,well versed with managing system configurations, possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing and providing solutions that ensure optimal performance and user satisfaction. Highly reliable, with focus on achieving results through effective communication and technical expertise.
Overview
20
20
years of professional experience
2025
2025
years of post-secondary education
8
8
Certifications
6
6
Languages
Work History
Desktop Support Engineer
State Information Technology Agency Ltd (SITA Soc Ltd)
03.2024 - Current
- Lead a team of technicians
- Assign calls and monitor team calls
- Attend regular team meetings to review calls progress and resolutions 3times weekly for SLA maintenance
- Ensure the team implements and upgrade system software according to the SLA requirements
- Ensure that all Hospital information systems(HIS) are fully functional on every site
- Ensure that all logged calls are resolved timeously and efficiently using the call monitoring system hourly
- Ensure high availability and reliability of IT services in all 10 main sites and their clinics
- Act as the main point of contact between hospital administration and the IT department
- Collaborate with Hospital Management to understand IT needs and provide solutions
- To Implement the management expectations with the team
- Update the team on calls that need urgent attention and running out of SLA
- Assist the team with HR Administrative issues
- Mentor the team with the Implementation, customization and maintenance of systems software upgrades
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
LAN & DESKTOP SUPPORT TECH
State Information Technology Agency Ltd (SITA Soc Ltd)
03.2017 - 02.2024
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and DHSD IT policies.
- Compile monthly site status report and present to the Hospital management
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Worked with various transversal systems, software, and peripherals, and various types of other systems.
- Reduced downtime with proactive system maintenance and regular software updates.
- Contributed to selection and implementation of endpoint protection tools, reducing risk of malware infections.
- Streamlined ticket resolution process, leading to faster problem-solving for end-users.
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Coordinated with vendors for procurement of hardware/software products, ensuring compatibility with existing infrastructure while staying within budget constraints.
- Rebuilding of computers that reached end of life status to mitigate budget constraints
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Improved user satisfaction by providing detailed guidance and support for software applications.
- Optimized network performance, ensuring stable and reliable connectivity for all users.
- Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
- Developed strong relationships with colleagues across departments, fostering a collaborative environment for troubleshooting complex technical issues.
- Reduced downtime with proactive maintenance and timely troubleshooting of desktop issues.
- Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
- Collaborated with network administrators to ensure seamless integration of desktop systems into the company''s infrastructure.
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
- Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person at more than 30 customer sites.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
APPLICATION SUPPORT CONSULTANT
CSC AFRICA (RGBS) (Pty) Ltd
11.2015 - 06.2016
- Responsible for configuring, customizing the PHIS application system to achieve the customer’s business requirements
- Primarily responsible for handling application support to the end-users.
- Handling Client issues /end users & updating the status.
- Implementing Software at client sites.
- Assist clients with application faults/bugs
- Help Desk support and QA when required
- Assisting with technical faults that affected the use of the system
APPLICATION CONSULTANT
LHC Health Solutions (Pty) Ltd
08.2009 - 06.2010
- Support in Implementation of all ehis modules in all 41 hospitals.
- Support and Maintenance of ehis
- Conducting system functional demonstrations to module champions of hospitals before implementation.
- To facilitate the rapid restoration of normal operational services with minimal business downtime
- Providing consistent Training for the system end users on the functionality and use of the enterprise Health Information System (+ 30 hospital employees).
IT ASSET AND PROCUREMENT OFFICER
Welfare and Health IT Operations Centre (Whitoc) DHSD
08.2008 - 08.2009
- Providing technical advice to clients for specifications related to their business needs
- Implementing Service management according to ITIL foundation framework
- Procurement of IT assets on behalf of the DHSD across 55 Limpopo Hospitals including Head Office Senior Management
- Acquiring IT Assets according to Sita contracts and SLA
- IT asset Management, Auditing and Inventory Management and reporting
- Taking, approving and processing of orders to the clients’ requests
- Attending to Clients queries and escalation for technical repairs
- Managing the purchasing processes until distribution to the client
- Liaising with suppliers in the of processing of orders on behalf of the client
- Consolidating quarterly reports and end of year purchase reports
ASSET MANAGEMENT OFFICER
Department of Health and Social Development (DHSD)
11.2005 - 08.2008
- Tracking and Tagging of Government financial assets for record/book keeping purposes
- Consolidation of purchase orders against goods acquired by the H/O using Asset management application system by the Department of health head office
- Allocating assets for auction purposes across the Limpopo health department
- Delegation of duties and daily consolidation
- Weekly Reporting and presentation of the team’s covered work
- Maintenance of the asset registers
Intern IT Technician
Thabiso New Technologies
08.2005 - 11.2005
- Assembling newly purchased Desktops
- Desktop OS Installation’s, Upgrades and Configurations
- Installing and Configuring windows XP OS
- PC Hardware Repairs
- Software/Hardware Installation
- Stores management on incoming and outgoing Client PCs
Education
End Point Administrator Associate -
Microsoft Academy
2016 MCSE Cloud Platform Infrastructure - undefined
Microsoft Academy
Ms Virtualization with Windows server, Hyper V System Centre Specialist - undefined
Microsoft Academy
2012 Microsoft Certified Systems Engineer - undefined
Microsoft Academy
2012 Microsoft Certified System Associate - undefined
Microsoft Academy
2012 Microsoft Certified Professional - undefined
Microsoft Academy
N6 National Certificate Electrical/Electronics Eng. - undefined
Capricorn Tvet College
National Diploma Electrical Engineering - undefined
Pietersburg Technical College
Std 10(Matric) - 1st English, Afrikaans 2nd, Mathematics, Physical Science, Business economics, Economics
Kriel High School
Skills
Advanced Software and Hardware Troubleshooting, diagnostics & installations
Advanced knowledge of Windows operating systems, office Installations and configurations
Remote diagnostics & Technical support
Active Directory & System administration management
Local area networking and TCP/IP experience
Asset management Support
Printer and peripheral support expertise
Debugging
Data backup and recovery
Cloud-based software deployment
Service order documentation
Performance enhancement including hardware and software repair
Customer service experienced expert
Employee computer support
Decision-making and Planning
Customer needs assessment and technical documentation
Great analytical skills with Problem-solving aptitude
Friendly and patient with good team collaboration
System optimization
Adaptability and flexibility with multitasking Abilities
Interests
Strong business interests and social and economic development
Strong interest in innovation and technological solutions
Enjoy new places and experiences
Love for cooking
Passion for music and basketball
Passively interested in politics
Secondary Education
Std 10(Matric), Kriel High School, 01/01/98, 1st English, Afrikaans 2nd, Mathematics, Physical Science, Business economics, Economics
Other Qualifications
- Supervisory management skills
- Entrepreneurial skills
Knowledge Skills And Competencies
Excellent communication skills in English both verbal and written, Ability to deal with clients at all levels, Critical and analytical thinking and creativity always challenging the status quo and finding better ways to complete tasks, Conflict resolution ability to resolve problems and complex situations, Team player, ability to work with a team and influence a positive collaborative culture, Motivated to work with none and minimal supervision, Dedicated to work extraordinary hours when required, Active listening and empathy ability to listen and understand users to address their needs, Ability to prioritize workload appropriately based on the impact on the business, Desire to achieve set goals, Respecting the customer and their wishes, maintaining a polite attitude at all times, In depth understanding of computer architecture, Microsoft desktop applications, computer peripherals, operating system and application software, Excellent understanding of Microsoft windows infrastructure (Windows server and windows client), Good understanding of Microsoft active directory services, Knowledge of network architecture, LAN network protocols and client server business applications, Understanding of client service philosophies (ITIL), Excellent knowledge of Microsoft office products including Office 365, Ability to systematically troubleshoot complex problems and find resolutions, Extensive government transversal IT systems applications knowledge, Good Knowledge and application of the DHSD SLA Policies
First Names
Tshegofatjo Mamoloko
Awards
- Distinction, TOP STUDENT IN MATHEMATICS, Capricorn FET College, 2000
- Distinctions, TOP STUDENT IN STANDARD 8 in all subjects, Seshigo High School, 1995
Personal Information
- Health Status: No major case of medical concern
- Date of Birth: 12/24/79
- Gender: Male
- Nationality: South African
- Driving License: C1
- Marital Status: Single
Accomplishments
- Supervised a team of 10 staff members in the Sekhukhune district in maintaining 10 hospital sites and their 74 clinics
- Implemented 99% of efficient network access in a Hospital building with minimal budget and effort with no assistance
- Increased a 3 years old Intermittent network availability to 99% accessibility and down time
- Collaborated with Telkom/Openserve in the Implementation of telephone system in the Hospital
- Organized and Implemented a Cellphone tower for Groblersdal Hospital within the premises that had adverse cellphone coverage
Certification
National Diploma Electrical Engineering
Singing, Cooking, Basketball, Research
Singing-Participate in singing competitions writes and records Music
Cooking-Food fanatic and critic
Basketball-Sport keeps me active,healthy and super creative
Research-Always looking for better ways of doing things through technology
Timeline
End Point Administrator Associate
01-2025
Desktop Support Engineer
State Information Technology Agency Ltd (SITA Soc Ltd)
03.2024 - Current
National Diploma Electrical Engineering
01-2018
LAN & DESKTOP SUPPORT TECH
State Information Technology Agency Ltd (SITA Soc Ltd)
03.2017 - 02.2024
MCSE Cloud Platform Infrastructure
01-2016
APPLICATION SUPPORT CONSULTANT
CSC AFRICA (RGBS) (Pty) Ltd
11.2015 - 06.2016
Microsoft Virtualization with Server, Hyper V System Centre Specialist
01-2015
Microsoft Certified System Engineer(Server Infrastructure)
01-2014
Microsoft Certified System Associate(Server Infrastructure)
03-2013
Microsoft Certified Professional(Server Infrastructure)
01-2013
APPLICATION CONSULTANT
LHC Health Solutions (Pty) Ltd
08.2009 - 06.2010
IT ASSET AND PROCUREMENT OFFICER
Welfare and Health IT Operations Centre (Whitoc) DHSD
08.2008 - 08.2009
ASSET MANAGEMENT OFFICER
Department of Health and Social Development (DHSD)
11.2005 - 08.2008
Intern IT Technician
Thabiso New Technologies
08.2005 - 11.2005
N6 National Certificate Electrical Engineering
01-2001
2016 MCSE Cloud Platform Infrastructure - undefined
Microsoft Academy
Ms Virtualization with Windows server, Hyper V System Centre Specialist - undefined
Microsoft Academy
2012 Microsoft Certified Systems Engineer - undefined
Microsoft Academy
2012 Microsoft Certified System Associate - undefined
Microsoft Academy
2012 Microsoft Certified Professional - undefined
Microsoft Academy
N6 National Certificate Electrical/Electronics Eng. - undefined
Capricorn Tvet College
National Diploma Electrical Engineering - undefined
Pietersburg Technical College
Std 10(Matric) - 1st English, Afrikaans 2nd, Mathematics, Physical Science, Business economics, Economics
Kriel High School
End Point Administrator Associate -
Microsoft Academy