Summary
Overview
Work History
Education
Skills
Interests
Secondary Education
Other Qualifications
Knowledge Skills And Competencies
First Names
Awards
Personal Information
Accomplishments
Certification
Singing, Cooking, Basketball, Research
Timeline
Generic
Tshegofatjo Mamoloko Mabyana

Tshegofatjo Mamoloko Mabyana

End User IT Support Engineer/Technician
Lindhaven

Summary

Technology-inclined professional with robust experience in IT support,well versed with managing system configurations, possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing and providing solutions that ensure optimal performance and user satisfaction. Highly reliable, with focus on achieving results through effective communication and technical expertise.

Overview

20
20
years of professional experience
2025
2025
years of post-secondary education
8
8
Certifications
6
6
Languages

Work History

Desktop Support Engineer

State Information Technology Agency Ltd (SITA Soc Ltd)
03.2024 - Current
  • Lead a team of technicians
  • Assign calls and monitor team calls
  • Attend regular team meetings to review calls progress and resolutions 3times weekly for SLA maintenance
  • Ensure the team implements and upgrade system software according to the SLA requirements
  • Ensure that all Hospital information systems(HIS) are fully functional on every site
  • Ensure that all logged calls are resolved timeously and efficiently using the call monitoring system hourly
  • Ensure high availability and reliability of IT services in all 10 main sites and their clinics
  • Act as the main point of contact between hospital administration and the IT department
  • Collaborate with Hospital Management to understand IT needs and provide solutions
  • To Implement the management expectations with the team
  • Update the team on calls that need urgent attention and running out of SLA
  • Assist the team with HR Administrative issues
  • Mentor the team with the Implementation, customization and maintenance of systems software upgrades
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Walked individuals through basic troubleshooting tasks.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.

LAN & DESKTOP SUPPORT TECH

State Information Technology Agency Ltd (SITA Soc Ltd)
03.2017 - 02.2024


  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and DHSD IT policies.
  • Compile monthly site status report and present to the Hospital management
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Worked with various transversal systems, software, and peripherals, and various types of other systems.
  • Reduced downtime with proactive system maintenance and regular software updates.
  • Contributed to selection and implementation of endpoint protection tools, reducing risk of malware infections.
  • Streamlined ticket resolution process, leading to faster problem-solving for end-users.
  • Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
  • Coordinated with vendors for procurement of hardware/software products, ensuring compatibility with existing infrastructure while staying within budget constraints.
  • Rebuilding of computers that reached end of life status to mitigate budget constraints
  • Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
  • Improved user satisfaction by providing detailed guidance and support for software applications.
  • Optimized network performance, ensuring stable and reliable connectivity for all users.
  • Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
  • Developed strong relationships with colleagues across departments, fostering a collaborative environment for troubleshooting complex technical issues.
  • Reduced downtime with proactive maintenance and timely troubleshooting of desktop issues.
  • Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
  • Collaborated with network administrators to ensure seamless integration of desktop systems into the company''s infrastructure.
  • Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
  • Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person at more than 30 customer sites.
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

APPLICATION SUPPORT CONSULTANT

CSC AFRICA (RGBS) (Pty) Ltd
11.2015 - 06.2016
  • Responsible for configuring, customizing the PHIS application system to achieve the customer’s business requirements
  • Primarily responsible for handling application support to the end-users.
  • Handling Client issues /end users & updating the status.
  • Implementing Software at client sites.
  • Assist clients with application faults/bugs
  • Help Desk support and QA when required
  • Assisting with technical faults that affected the use of the system

APPLICATION CONSULTANT

LHC Health Solutions (Pty) Ltd
08.2009 - 06.2010
  • Support in Implementation of all ehis modules in all 41 hospitals.
  • Support and Maintenance of ehis
  • Conducting system functional demonstrations to module champions of hospitals before implementation.
  • To facilitate the rapid restoration of normal operational services with minimal business downtime
  • Providing consistent Training for the system end users on the functionality and use of the enterprise Health Information System (+ 30 hospital employees).

IT ASSET AND PROCUREMENT OFFICER

Welfare and Health IT Operations Centre (Whitoc) DHSD
08.2008 - 08.2009
  • Providing technical advice to clients for specifications related to their business needs
  • Implementing Service management according to ITIL foundation framework
  • Procurement of IT assets on behalf of the DHSD across 55 Limpopo Hospitals including Head Office Senior Management
  • Acquiring IT Assets according to Sita contracts and SLA
  • IT asset Management, Auditing and Inventory Management and reporting
  • Taking, approving and processing of orders to the clients’ requests
  • Attending to Clients queries and escalation for technical repairs
  • Managing the purchasing processes until distribution to the client
  • Liaising with suppliers in the of processing of orders on behalf of the client
  • Consolidating quarterly reports and end of year purchase reports

ASSET MANAGEMENT OFFICER

Department of Health and Social Development (DHSD)
11.2005 - 08.2008
  • Tracking and Tagging of Government financial assets for record/book keeping purposes
  • Consolidation of purchase orders against goods acquired by the H/O using Asset management application system by the Department of health head office
  • Allocating assets for auction purposes across the Limpopo health department
  • Delegation of duties and daily consolidation
  • Weekly Reporting and presentation of the team’s covered work
  • Maintenance of the asset registers

Intern IT Technician

Thabiso New Technologies
08.2005 - 11.2005
  • Assembling newly purchased Desktops
  • Desktop OS Installation’s, Upgrades and Configurations
  • Installing and Configuring windows XP OS
  • PC Hardware Repairs
  • Software/Hardware Installation
  • Stores management on incoming and outgoing Client PCs

Education

End Point Administrator Associate -

Microsoft Academy

2016 MCSE Cloud Platform Infrastructure - undefined

Microsoft Academy

Ms Virtualization with Windows server, Hyper V System Centre Specialist - undefined

Microsoft Academy

2012 Microsoft Certified Systems Engineer - undefined

Microsoft Academy

2012 Microsoft Certified System Associate - undefined

Microsoft Academy

2012 Microsoft Certified Professional - undefined

Microsoft Academy

N6 National Certificate Electrical/Electronics Eng. - undefined

Capricorn Tvet College

National Diploma Electrical Engineering - undefined

Pietersburg Technical College

Std 10(Matric) - 1st English, Afrikaans 2nd, Mathematics, Physical Science, Business economics, Economics

Kriel High School

Skills

Advanced Software and Hardware Troubleshooting, diagnostics & installations

Interests

Strong business interests and social and economic development
Strong interest in innovation and technological solutions
Enjoy new places and experiences
Love for cooking
Passion for music and basketball
Passively interested in politics

Secondary Education

Std 10(Matric), Kriel High School, 01/01/98, 1st English, Afrikaans 2nd, Mathematics, Physical Science, Business economics, Economics

Other Qualifications

  • Supervisory management skills
  • Entrepreneurial skills

Knowledge Skills And Competencies

Excellent communication skills in English both verbal and written, Ability to deal with clients at all levels, Critical and analytical thinking and creativity always challenging the status quo and finding better ways to complete tasks, Conflict resolution ability to resolve problems and complex situations, Team player, ability to work with a team and influence a positive collaborative culture, Motivated to work with none and minimal supervision, Dedicated to work extraordinary hours when required, Active listening and empathy ability to listen and understand users to address their needs, Ability to prioritize workload appropriately based on the impact on the business, Desire to achieve set goals, Respecting the customer and their wishes, maintaining a polite attitude at all times, In depth understanding of computer architecture, Microsoft desktop applications, computer peripherals, operating system and application software, Excellent understanding of Microsoft windows infrastructure (Windows server and windows client), Good understanding of Microsoft active directory services, Knowledge of network architecture, LAN network protocols and client server business applications, Understanding of client service philosophies (ITIL), Excellent knowledge of Microsoft office products including Office 365, Ability to systematically troubleshoot complex problems and find resolutions, Extensive government transversal IT systems applications knowledge, Good Knowledge and application of the DHSD SLA Policies

First Names

Tshegofatjo Mamoloko

Awards

  • Distinction, TOP STUDENT IN MATHEMATICS, Capricorn FET College, 2000
  • Distinctions, TOP STUDENT IN STANDARD 8 in all subjects, Seshigo High School, 1995

Personal Information

  • Health Status: No major case of medical concern
  • Date of Birth: 12/24/79
  • Gender: Male
  • Nationality: South African
  • Driving License: C1
  • Marital Status: Single

Accomplishments

  • Supervised a team of 10 staff members in the Sekhukhune district in maintaining 10 hospital sites and their 74 clinics
  • Implemented 99% of efficient network access in a Hospital building with minimal budget and effort with no assistance
  • Increased a 3 years old Intermittent network availability to 99% accessibility and down time
  • Collaborated with Telkom/Openserve in the Implementation of telephone system in the Hospital
  • Organized and Implemented a Cellphone tower for Groblersdal Hospital within the premises that had adverse cellphone coverage

Certification

National Diploma Electrical Engineering

Singing, Cooking, Basketball, Research

Singing-Participate in singing competitions writes and records Music

Cooking-Food fanatic and critic

Basketball-Sport keeps me active,healthy and super creative

Research-Always looking for better ways of doing things through technology

Timeline

End Point Administrator Associate

01-2025

Desktop Support Engineer

State Information Technology Agency Ltd (SITA Soc Ltd)
03.2024 - Current

National Diploma Electrical Engineering

01-2018

LAN & DESKTOP SUPPORT TECH

State Information Technology Agency Ltd (SITA Soc Ltd)
03.2017 - 02.2024

MCSE Cloud Platform Infrastructure

01-2016

APPLICATION SUPPORT CONSULTANT

CSC AFRICA (RGBS) (Pty) Ltd
11.2015 - 06.2016

Microsoft Virtualization with Server, Hyper V System Centre Specialist

01-2015

Microsoft Certified System Engineer(Server Infrastructure)

01-2014

Microsoft Certified System Associate(Server Infrastructure)

03-2013

Microsoft Certified Professional(Server Infrastructure)

01-2013

APPLICATION CONSULTANT

LHC Health Solutions (Pty) Ltd
08.2009 - 06.2010

IT ASSET AND PROCUREMENT OFFICER

Welfare and Health IT Operations Centre (Whitoc) DHSD
08.2008 - 08.2009

ASSET MANAGEMENT OFFICER

Department of Health and Social Development (DHSD)
11.2005 - 08.2008

Intern IT Technician

Thabiso New Technologies
08.2005 - 11.2005

N6 National Certificate Electrical Engineering

01-2001

2016 MCSE Cloud Platform Infrastructure - undefined

Microsoft Academy

Ms Virtualization with Windows server, Hyper V System Centre Specialist - undefined

Microsoft Academy

2012 Microsoft Certified Systems Engineer - undefined

Microsoft Academy

2012 Microsoft Certified System Associate - undefined

Microsoft Academy

2012 Microsoft Certified Professional - undefined

Microsoft Academy

N6 National Certificate Electrical/Electronics Eng. - undefined

Capricorn Tvet College

National Diploma Electrical Engineering - undefined

Pietersburg Technical College

Std 10(Matric) - 1st English, Afrikaans 2nd, Mathematics, Physical Science, Business economics, Economics

Kriel High School

End Point Administrator Associate -

Microsoft Academy
Tshegofatjo Mamoloko MabyanaEnd User IT Support Engineer/Technician