Thato Priscilla Mogoba

• Assisted with client cashback queries, including entering client information into the system.
• Researched and resolved customer cashback disputes, including calculation of amounts to be adjusted, liaising with other teams, i.e finance, to capture and adjust outstanding information provided by clients, resulting in improved customer satisfaction and retention.
• Collaborated with other departments to resolve missing data and information issues.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with clients and team members.
• Developed strong organizational and communication skills through coursework and volunteer activities
• Proven ability to learn quickly and adapt to new situations

• Collaborated with cross-functional teams to identify and resolve customer issues quickly and effectively.
• Analyzed customer service data and identified key trends, allowing for more targeted and effective customer service strategies.
• Resolved customer complaints in a timely manner, resulting in increased customer satisfaction ratings.
• Audited documentation to identify errors and documented findings for review and action.
• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.

• Created marketing materials and campaigns that effectively delivered presentations that showcased the company's products and services
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Helped customers complete purchases, locate items, and join reward programs.

• Insurance Sales and Customer Service
• Administrative skills
• Telephone etiquette
• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory
• Created detailed sales presentations to communicate product features and market data
• Used consultative sales techniques to understand customer needs and recommend relevant products and services
• Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives

• Responsible for cashier services, administration and data capturing
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
• Answered customer questions about sizing, accessories, and merchandise care
• Prepared merchandise for sales floor by pricing or tagging
• Engaged with customers to effectively build rapport and lasting relationships
• Helped customers locate products and checked store system for merchandise at other sites

• Continuing education in Marketing, Business Law, Principles of Macro and Micro- Economics

Accounting, Afrikaans, , Economics, English, Mathematics (core)